Stated for 2 nights and was very impressed with the room itself—spacious, clean, and well-appointed. However, my check-in experience was quite unsettling. I checked in late at night, and the receptionist mistakenly gave me a room that was already occupied. At first, I thought the room just hadn’t been cleaned, but once I stepped inside, I realized someone was actually staying there. It was a very uncomfortable and insecure situation.
I immediately returned to the front desk, and while they did apologize and upgraded me to a larger suite, the incident left me uneasy. If this could happen to me, it means someone else could possibly walk into my room by mistake too. I hope the hotel takes note and improves its check-in procedures to ensure guest safety and privacy in the future.
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share your recent experience with us. We're truly pleased to hear that you were impressed with the spaciousness, cleanliness, and comfort of your room, and that you enjoyed your overall stay.However, we’re sincerely sorry for the unsettling experience you had during check-in. We completely understand how uncomfortable and concerning it must have been to enter a room that was already occupied. Please accept our deepest apologies for this lapse — it is certainly not reflective of the standards we strive to maintain.We appreciate you bringing this matter to our attention. Please rest assured that we are taking this seriously and have already addressed the issue with our front office team to ensure such errors do not occur again. The safety, privacy, and peace of mind of our guests are of the utmost importance to us.We’re glad our team was able to respond quickly with an upgrade, and we do hope that the rest of your stay was more comfortable. We value your feedback and hope to have the opportunity to welcome you back for a smoother and more reassuring experience in the future.Warm regards,William, Rooms Division Manager
Majoituspaikan vastaus: Dear Neesha,Thank you so much for your kind words! We’re delighted to hear that you enjoyed our service and found the room to your liking. Your feedback means a lot to us and encourages our team to keep up the good work.We hope to welcome you back again soon!Warm regards,William, Rooms Division Manager
hoi chin
Urban One Bedroom Suite
Majoittunut 3. 2025
Matkusta ystävien kanssa
4 arvostelu
5.0/5
Ylivertainen
Lähetetty 8.4.2025
Nice place, beautiful. Good service. Staff are very friendly.
Käännä
Majoituspaikan vastaus: Dear Hoi Chin,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed our beautiful surroundings, appreciated our service, and felt welcomed by our friendly staff. Your kind words truly motivate us to keep delivering the best experience possible.We look forward to welcoming you back again soon!Warm regards,William, Rooms Division Manager
y4ssss0
Kodikas studio
Majoittunut 3. 2025
Matkusta ystävien kanssa
1 arvostelu
5.0/5
Ylivertainen
Lähetetty 7.4.2025
Having fun so much fun staying here. Definitely will come again!!
Käännä
Majoituspaikan vastaus: Dear y4ssss0Thank you for your enthusiastic review! We're so happy to hear that you had such a fun time staying with us. Knowing that you plan to come back truly means the world to us!We can’t wait to welcome you again for another amazing stay!Warmest regards,William, Rooms Division Manager
Anonyymi käyttäjä
Kodikas studio
Majoittunut 3. 2025
Perhe
7 arvostelu
5.0/5
Ylivertainen
Lähetetty 5.4.2025
Nice n will come again
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for your kind words! We’re glad you had a nice stay and it’s wonderful to hear that you’ll be coming back. We look forward to welcoming you again soon!Warm regards,William, Rooms Division Manager
Zhi Meng
Kodikas studio
Majoittunut 2. 2025
Pariskunnat
7 arvostelu
4.5/5
Mahtava
Lähetetty 2.4.2025
Pretty simple hotel.
Friendly staff.
Käännä
Majoituspaikan vastaus: Dear Mr. Lim,Thank you for sharing your thoughts with us. We’re glad to hear you appreciated the friendliness of our staff. While we are a simple hotel, we always strive to provide warm and welcoming service to make every guest feel at home.We hope to have the pleasure of welcoming you back again soon!Best regards,William, Rooms Division Manager