Opus Residences by Opus Hospitality

沒有服務，不會每天打掃，但是收賊高的服務費，專坑中國人。沒有拖鞋。不乾淨

值得推薦 靠近茨廠街 很方便

I stayed at this hotel and had no problems the first night; it was beautiful. However, on the second night, the AC started leaking while I was sleeping, soaking all my clothes and even damaging my passport. I reported the issue to the reception desk, and while they sent someone to fix it, my belongings were already ruined. The manager I spoke to was incredibly rude. She blamed me for putting my bag under the AC, as if it’s normal for an AC to leak. Instead of taking responsibility for the poorly maintained room, she escalated the situation unnecessarily. A simple apology could have resolved everything, but instead, it involved the police. They refused to compensate for the damage, and I had to use a dryer for my wet passport. The manager even had the audacity to say she couldn’t replace my passport, which I never asked for. I was in a stressful situation without my passport, and getting a new one during Chinese New Year would be a nightmare. When she finally spoke to her boss, they agreed to give us a refund, but the manager insisted we leave immediately. I wasted so much time in the lobby while they were fixing the AC instead of taking care of my things. It was chaotic, and all we wanted was to dry our clothes and get ready to leave. On a brighter note, we had great service at the Ritz Carlton, which kinda made us feel better after that awful experience. Also, the hotel security guy was very kind and helped us during the situation. I wouldn’t recommend this hotel due to their lack of accountability and poor customer service.

Stayed here for one night and love the service, the location. Satisfied!

Stayed here for 15 days. The overall experience was pleasurable. The location is strategic -- very nice to Chinatown, Maharajarela Monorail and the Stadium Merdeka. We were assigned the unit 2-12-2 (1 bedroom). The unit is spacious, clean and cooling (not feeling hot even if it's very hot outside). There is no daily or weekly cleaning throughout the stay. We had to request the clothes airer; otherwise, it didn't come by default. Apart from the amount paid via TRIP, there is another RM50 cleaning fee, and RM300 security deposit (refundable upon checkout). Gym and pools are great too. Suggestion: it will be good to have a peeler in the unit. Will come back again if we need to stay in KL again in the future.

挺好的有三個房間，就是沒有拖鞋還有記得提前換好馬來西亞幣按金衹接受現金，附近沒有什麼吃的有幾家便利店