Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

Jessy provided excellent customer service. She was friendly, professional, and very helpful throughout the entire experience. Highly recommended!

Staff as usual were polite and helpful, hotel location absolutely fantastic. always one of the best choices for accommodation in kl.

It is conveniently located above Pavillion Shopping Mall. Very beautiful and clean hotel. Hotel hospitality is fabulous. Everything and everyone from front desk to housekeeping is thumbs up. We always stay at Pavillion Hotel whenever we are in KL. Thoroughly enjoyed our stay in Pavillion and looking forward to another trip here again.

Travelled with an elderly and was pleasantly surprised that the toilet in our room was thoughtfully designed for the elderly and handicapped in mind. For example, the toilet door and partition to the shower area were highly accessible, and there were guard rails too. This turned out to be a blessing in disguise as I was told that I had originally booked a king-bed rather than twin-bed room. Front desk was very patient and helpful to troubleshoot for me despite the full occupancy situation. Breakfast variety was sufficient with Malay, Indian, Chinese and Western choices. Highlights for me were the pomegranates, egg station (excellent poached egg), roti boom (Indian food station) and teh tarik station (can ask for less sweet). Received wonderful service from the teh tarik station personnel from 2-3 May. Last but not least, the proximity to Pavilion was much appreciated. I used the direct connection (10am-10pm) on levels 2 and Travelled with an elderly and was pleasantly surprised that the toilet in our room was thoughtfully designed for the elderly and handicapped in mind. For example, the toilet door and partition to the shower area were highly accessible, and there were guard rails too. This turned out to be a blessing in disguise as I was told that I had originally booked a king-bed rather than twin-bed room. Front desk was very patient and helpful to troubleshoot for me despite the full occupancy situation, as well as other requests over the duration of the stay. Breakfast variety was sufficient with Malay, Indian, Chinese and Western choices. Highlights for me were the pomegranates, egg station (excellent poached egg), roti boom (Indian food station) and teh tarik station (can ask for less sweet). Received wonderful service from the teh tarik station personnel from 2-3 May. Last but not least, the close proximity to Pavilion mall was a huge draw right from the start. Hotel guests can use the direct connecting route (10am-10pm) on levels 2 and 3 to access the lift to level 8 main lobby, and transfer to the hotel room lift. Saved time and energy, and made shopping a breeze.

Our go-to-hotel when visit to KL! Location: 5/5 only five min grab to TRX, 2min walk to pavilion mall, but for the city view just average Space: 4/5 no problem to open 20” luggages at the same time! and the large bed is standard size can fit 2-3 ppl no problem Breakfast: 3.5/5 still many choices as usual Amenities: 3.5/5 yes all amenities is provided, very polite services fit to 5 stars standard, but i thought my request for complimentary deco is included but ended up no.. 🥹🥹 Overall 4/5 🌟🌟🌟🌟 as very clean and spacious def will come back again

Had the best stay in Malaysia! Location is super convenient. There's a walkway to and from KLCC Park. Staff is amazing, very friendly, approachable, and helpful. Check in and check out is also a breeze. :) Would love to come back soon!

After almost 20 years of not being in KL, we decided to  stay at pavilion hotel as Bukit Bintang being the most central location. The hotel is close to all the shopping & eateries, walking distance to KLCC and TRX as well. The room corridors have wonderful scent, beds are comfortable. I like that toilet & bathroom are separate. Breakfast is amazingly good. Will not hesitate to stay there again, maybe during off peak (we were there over Easter break)

For the hotel: I am extremely disappointed with my experience at the Pavilion Hotel. During my stay, the ceiling in my room was literally breaking apart, with pieces of the ceiling falling down, which was both alarming and unacceptable. Despite the seriousness of the situation, it took four separate calls and nearly two hours before anyone came to inspect the issue. This level of delay and lack of urgency in addressing a clear safety concern reflects very poorly on your service standards and guest care. I expected far better responsiveness and maintenance from a hotel of your reputation.

Location is perfect. Connected to the Mall. Good breakfast. Great service. Room size is big. Great bed especially the shower.