Vieraskäyttäjä
5. toukokuuta 2025
The room is quite spacious just like the photos. It depends on which building and floor for the view. We stayed at block C which is around 5mins walk from the reception building, that was a bit inconvenient when you were having luggage.
Terrible experience and my first negative review on trip.com booking…. We stayed for two night, for the second night, the bathroom heater was completely not working. We tried to call/ online call the reception but nobody answered. Then we tried to contact trip.com customer service for help, but they couldn’t reach the hotel as well. That was really frustrating and helpless…… We all ended up having cold showers..
As stated on trip.com, the hotel front desk should provide 24-7 service which is completely not true. We were very disappointed with this.
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