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Puhtaus9.2
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Kielteisiä arvosteluja(36)
Idzy
Executive Pool -huone
Majoittunut 4. 2025
Pariskunnat
18 arvostelu
7.5/10
Lähetetty 31.5.2025
Good stay! Food spread great, prompt service. Will be great if hotel provide shuttle bus to pavilion or nearby shopping centre. For the hotel to consider.
Also, TV airing quality got worse until check out day. Luckily, if not i would request room change.
Can see that the hotel keeping up with the service with greeting and all smiles, good job guys.
Käännä
Spencer9669
Executive Pool -huone
Majoittunut 4. 2025
Pariskunnat
6 arvostelu
7.5/10
Lähetetty 31.5.2025
Room a bit small , swimming pool water not very clean . Not much food variety breakfast for vegetarian or vegan .
Fast check in and the staff is all helpful and friendly.service was excellent from conceirge to frontdesk.Really happy and good work by ur staff at conceirge name Kalidash if im not mistaken should have more staff like him in future and definitely wil come back again😊👍
Käännä
Vieraskäyttäjä
Asunto-sviitti - 2-makuuhuone sviitti
Majoittunut 4. 2025
Perhe
81 arvostelu
1.0/10
Lähetetty 29.5.2025
第一次給差評的酒店,真的很差勁,從來沒有體驗感這麼差!!!!第一次入住的房間很吵根本無法入睡,36-49層下單備註高樓層給了37,是真高噢;另外我4.5點飛機到酒店因為沒到12點沒辦法入住,所以衹可以在大廳休息,真的很累閉眼睛休息一下,直接過來警告我們説不可以閉眼睛,意思是我還要全程睜着眼睛7個小時?太離譜了吧服務真的差,坐在大廳沒人管,水也沒有,還是自己去要
設施:外觀高大上,裏面一無是處,雙卧套房就衹有一個吹風機很麻煩,第二天洗澡居然沒有熱水離譜啊,房間打掃衞生不補易耗品,毛巾都沒換,mini bar 也就第一天有,打掃也不乾淨
衞生:入住地上都有頭髮,床單臟臟的不知道是啥,拖鞋掉毛,穿着走到床邊上床,直接帶上去毛了
服務:最差,0服務,想想就氣,客人很累不準閉眼睛真的絕,房間安排機房邊上嗡嗡響還帶蹬蹬蹬聲音,打電話一直問是什麼聲音呢,我給他形容了,他説那是什麼東西發出來的呢,我咋知道,自己上來聽啊這麼明顯,等半天上來後沒有道歉,就説確實有聲音那給你們換吧,本來是可以看到雙子塔的風景房,換的房間面朝工地,實在很累沒有battle了,真的太差勁的酒店,0.5分就是51樓可以看個雙子塔,可以的話想0分
Majoituspaikan vastaus: Уважаемый(ая) ценный(ая) гость,Спасибо большое за ваш отзыв! Мы рады, что вам понравились завтраки и ваше пребывание прошло отлично. Будем рады видеть вас снова!
Enjoyed my stay very much. The room was pretty great. The more interesting facilities were however there SkyDeck and the rooftop Satellite Bar!
Truly a remarkable view from the top of the KL skyline!
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for your kind review of the Imperial Lexis. Thank you so much for your kind words! We're thrilled to hear that you had a great experienceWe trust that we will have another opportunity to welcome you back to Imperial Lexis Kuala Lumpur in the future.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur
從酒店高層的玻璃橋拍攝馬來西亞國家石油公司雙子塔(Petronas Twin Towers)非常吸引人!由於天花板的燈光反射在玻璃窗上,拍出來的效果非常美,就像周圍有許多星星一樣。
Taking photos of the Petronas Twin Towers (Malaysia's national oil company) from the hotel's high-level glass bridge is very captivating! The reflection of the ceiling lights on the glass windows creates a beautiful effect, making it look like there are many stars all around.
Majoituspaikan vastaus: Dear Valued Guest,Thank you for your kind review of the Imperial Lexis. Thank you so much for your kind words! We're thrilled to hear that you had a great experienceWe trust that we will have another opportunity to welcome you back to Imperial Lexis Kuala Lumpur in the future.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur
Majoituspaikan vastaus: Dear Valued Guest,Thank you for your valuable feedback and we personally take this opportunity to offer our personal apologies for your unpleasant experience during your stay. We have raised your concern and experience with the relevant managers to place corrective measures. Thank you for your feedback. Kindly reach out to us directly, and we will be happy to assist you further.Kindly allow us to do further investigation on your comments. We trust that we will have another opportunity to welcome you back to Imperial Lexis Kuala Lumpur in the future.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur