Arte Mont Kiara Luxury Suites By The Stay Hub arvostelua

Majoituspaikan vastaus: Dear Guest,Thank you for your feedback. We sincerely regret that your stay in our apartments did not meet your expectations.Cockroaches: We deeply apologize for this issue. We regularly carry out pest control, but we will take additional measures to ensure such problems do not happen again.Cleanliness: Your comments about the lack of proper cleaning before your arrival are very concerning. We will address this with our cleaning team to ensure all units meet high cleanliness standards.Pool area: We understand your frustration about the lack of sun loungers. We will share your feedback with the building management to explore possible improvements to the pool facilities.Water park situation: We are very sorry for the unpleasant experience and understand your concerns about fairness. Access rules for the water park are set by the building’s administration. We will raise this issue with them to clarify and ensure consistency in applying these rules in the future.Thank you for bringing these issues to our attention. Your feedback is invaluable and will help us improve. We hope to have the opportunity to provide a better experience for you in the future.

Majoituspaikan vastaus: Dear Mr. Low Kin Wai,Thank you for taking the time to provide your feedback. We sincerely apologize for the inconvenience caused during your stay and appreciate your patience.Change of Unit and Bedding Arrangement: We deeply regret that the alternative unit provided did not meet the original bedding arrangement you had booked. It was never our intention to cause discomfort to you and your family. We should have communicated this difference clearly, and we will take immediate steps to improve our notification process.TV and Toilet Door Issues: We are sorry to hear that the TV was not working and the toilet door could not be locked. These issues should have been resolved before your arrival, and we will address this with our maintenance team to prevent such occurrences in the future.Late-Night Checkout Reminder: We sincerely apologize for the poorly timed message regarding checkout. It was not appropriate to disturb you at that hour, and we will review our communication procedures to ensure this does not happen again.Guest Needs vs. Policies: We understand your frustration and acknowledge that our focus should always be on the comfort and satisfaction of our guests. Your feedback is a valuable reminder for us to balance policy enforcement with genuine care for our guests.We take your concerns seriously and will be conducting a thorough review of this situation to ensure improvements. Please allow us to process a resolution within the next three days, as requested.Once again, we apologize for the stress and inconvenience caused during your stay. We value your feedback and will do our best to restore your trust.