Star Residence by Axquisite Suites

Good service my host

It was a amazing stay at this place for me, the apartment was very clean with a amazing view . The roof top pool with a twin tower view was spectacular. I would totally re4commend this place 10/10 . will definitely visit this place again . It was just a 5 min walk from the apartment to the twin tower mall. Totally worth it.

非常垃圾的民宿 電視不能看 空調一直漏水 衞生兩天才打掃一次 價格比五星級酒店還貴

Perfect place to stay. Everything was perfect. Wish to stay here again.

Хотим предостеречь всех от возможной ситуации с этими апартаментами! Мы забронировали проживание в четырёх номерах, на 10 человек, заранее. Путешествовали компанией, с детьми по Малайзии, Таиланду и Сингапуру. Накануне заселения в Star Residence KLCC By FZB написали запрос о месте получения ключей и получили ответ, что нам необходимо отменить наше бронирование на ***********. самостоятельно, так как нас не смогут заселить. Причины были озвучены очень невнятные (отсутствие воды), при этом нас никто не оповестил об этом, пока мы сами не обратились к представителю!. Мы были вынуждены в последний момент искать другое жильё, что было сложно на такую компанию. We want to warn everyone against a possible situation with these apartments! We booked accommodation in four rooms, for 10 people, in advance. We traveled with the company, with children in Malaysia, Thailand and Singapore. On the eve of check-in at the Star Residence KLCC By FSB, we wrote a request about the place where we received the keys and received an answer that we needed to cancel our reservation on *********** . independently, as we will not be able to settle. The reasons were very vague (lack of water), while no one notified us about it until we ourselves turned to the representative!. We were forced at the last moment to look for another place to live, which was difficult for such a company.

I booked by booking a “ Luxurious Apartment 3 Mins from KLCC Petronas view”. The check-in was a pain, no instruction received and luckily we had a Malaysian SIM card so we could make calls. You have to pay a deposit for the key. The apartment was not clean, hair in the shower, shower drain and cutlery drawer. Stains on the floor and mirror. There were still slippers from others. Duvet cover had stains and the cover had not been changed (there was still a book underneath from the previous tenants). There was no toilet paper, 1 cup and 2 glasses.... no warm water. After reporting nothing was done about it! NEVER book here!

Die Unterkunft ist mitten in KL und nur 5 Gehminuten von den Petronas Twin Towers und der Mall entfernt. Es gibt 3 Pools, die bis Mitternacht offen sind. Spektakulär ist der Pool im 88. Stock mit Blick auf die Twin Towers.

Siamo arrivate alla reception con una camera prenotata mesi prima. Avevamo prenotato su Agoda. Star Residences Art Apartment KL, proprietario Alexander Polyakov, 5 notti. Alla reception che non è una vera reception ma una postazione per le guardie del controllo, ci dicono che dobbiamo chiamare l'host. Gli mandiamo un messaggio su whatsapp e non risponde neanche dopo la visualizzazione. Chiude pure le chiamate. Grazie alla gentilezza della guardia alla reception che ci ha prestato il suo telefono abbiamo immediatamente contattato Agoda. Neanche a loro sembra che l'host risponda. Morale cancellazione della prenotazione. L'opzione proposte il rimborso o altro alloggio. Chiediamo di trovarci un altro alloggio. Nel frattempo il tempo passa e si sta facendo sera. Non prenotate con questo host, non è per niente serio. In attesa apro l'app di booking e trovo una camera in un residence che in mappa sembra molto vicino a dove eravamo. Pagamento in contanti e prenoto. Residence klcc che per fortuna sono appartamenti nel solito palazzo del primo. Quindi non c'è da spostarsi. Incrociamo le dita nella speranza che questa volta l'host risponda. Ha risposto, è arrivato immediatamente e ci ha salvato la situazione. Essendo il giorno stesso alle 17, il prezzo è stato davvero scontatissimo. Agoda ci ha immediatamente rimborsato. Appartamento, carino, spazioso, pulito. Mitiu ( non so se il nome si scrive cosi) è stato molto disponibile, ci ha persino procurato una pentola per cuocere la pasta. Le petronas in vista, piscina panoramica sull'attico, zona centrale. Consiglio questo residence ma mi raccomando non prenotate appartamenti di proprietà di Alexander in residence star one perché rischiate di dormire per strada. Optate per residence klcc e possibilmente con Mitiu che è una garanzia.

A rather unethical business operator. So BEWARE. You may have paid a FULL fee for your room, but when you arrive your room may have been given up. And they said that the cancellation incurs no fee??!! I booked a room early and had a good rate. But according to the hotel (thru Agoda) they had double booked and cancelled my booking, without a cancellation fee. Upon checking my email, I noticed that it mentions that they requested for cancellation but if I ignored it, my booking will be kept. They cancelled it anyways and sent a email to my office mail which I’m on a sabbatical. I think I should receive a cancellation fee especially I received a shock when my guests arrived and said the room had been cancelled. In the last minute, I booked elsewhere more than double the price. What do you think? Should I be compensated for the difference and also the inconvenience? And now, it seems it’ll take a while to reverse the charges back to my credit card. My regret is that this establishment survived COVID, but I doubt they’ll survive an unethical route in business.