Pan Pacific Serviced Suites Kuala Lumpur

Responsive reception, which is especially important given the relative lack of written guidance regarding hotel mores like where and when breakfast is served and what the latest allowed check out time is. Breakfast was varied and plentiful everyday with mix of Malay and Western options. Rooms were spacious and clean and generally well equipped - for example with washing machine and laundry in the room. A few niggles like needing to ask for a spare roll of toilet paper. Yes, a call to reception resolved it quickly but housekeeping should just be more attentive in leaving spares of consumables and towels. The location was very convenient for public transport, food, and shopping.

This is my second time staying at the two-bedroom apartment. Last time, I came with my parents; this time, with my friends. It's very comfortable for 4 adults. We did encounter a few issues in the apartment (1410) we stayed in: 1. The laminate floor in one of the bedrooms had popped up. 2. The wardrobe doors couldn’t be fully closed. 3. After showering, the water didn’t drain properly into the trap. These seem to be due to poor construction by the contractor, so we didn’t report them to the hotel as they weren’t major issues for us. As for the breakfast, all of us enjoyed it very much. Although the variety is a bit limited, the quality of the food was great, and we appreciated that the hotel changes the breakfast menu. Overall, we still enjoyed our stay and hope the hotel continues to maintain their rooms to a high standard.

The rooms are spacious and location is good