Hotel Prezydent Krynica Zdrój

Séjour 2 nuits Séjour très satisfaisant. Il est dommage que le restaurant ferme à 20 heures.

In your advertising description you say 4 stars luxury hotel … ;) I arrived there I saw total mess in a parking,was a cars parked in a grass,on side walk,in both side in front of hotel that was very difficult to pass also by walk,I thought it’s realy strage see it in fancy hotel. I came with new fancy car I had to park in front of one gate of garage that was forbidden to parked,the receptionist told me park there don’t worry,yes I didn’t worry other cars in the evening parked back to me so I can’t moved out my car. I had to much good expectations for have the good serwice in this “luxury hotel” in 2023 reception didn’t speak English I was lucky my fiancé translated,I tryed to ordered coffe on the bar in front of reception,the receptionist told me to go down in a restaurant becouse in a bar no body,after 20 minuts waited in a restaurant downstairs no body showed up so we had to go up again in a reception for ask the help for search the Barman,finally her found same body that was able to did worst coffe that I had in my life ok she probably was not barman … I expected that suite,at 16:30 was ready and cleaned up,when check in had to start at 15 ,unfortunately again problem suite was not ready,I went out to hotel for a walk,i recived sms from reception that room was ready after 17 is unacceptable for the room that cost almost 700 pln. The Suite it’s very nice bit old fashion,big size 2 bathrooms complete,one with jacuzzi comfy bed smart tv and balcony. Restaurant is not a la carte receptionist offer buffet in a restaurant,but honestly I don’t like so I had to go out to find right place for eat,close to hotel is fully good restauratants fortunately. Breakfast in a morning is not for 4 stars hotel,its very poor and again there was serwice problem,did not follow the customers,the products finished not replace it, I had to search them employee in kitchen for replace juice and milk for coffe machine that had also incredible line,becouse no body can use it without milk. I thought there is same managers here no body care of it.Probably not. I didn’t try to used serwice of pool and spa for not have other funny adventures. There is the club in a floor -1 so if you want relax before to 23 there is no chance so better came back after this time. Total mess in a check out in a reception,again mistake with invoice, I had realy enough,I didn’t want loose other time for few money and stay longher there,I decided to payed it and move fast out to other hotel for next couple of days,this was the best decision,I was lucky that I booked only one night. One of the most important things in luxury hotel is the quality of serwice if you pretend to be fancy hotel,you have to provide it but here it’s total missing. If you search luxury hotel with great customer care serwice is not a right place to stay, In krinica there is many luxury hotels able to provide good serwice with 4 stars or 5 stars for similar price,unfortunately I discover it after my stay here. Is not the pla

We came back after first visit in 2022 when number of services were limited due to COVID restrictions. This time round we enjoyed all components of the romantic spa weekend. Had great night in the club, enjoyed skiing in nearby resorts and relaxed in spa. Very friendly and helpful staff made it altogether great winter break for us