Crystal Rose Lodge & Spa

My experience at Crystal Rose Lodge and Spa was extremely disappointing. I booked accommodations for my team for a wedding on April 21, 2025, but encountered multiple issues: Booking errors: I requested a modification for the correct dates, which was confirmed but later disregarded when staff demanded an earlier checkout. Communication failures: Niel delayed sharing decor details with me, and we faced challenges in securing a preparation room for the groom and groomsmen. Food restrictions: Initially, we were told we couldn't bring breakfast items, but the maid of honor received approval for the same request. Venue issues: Upon arrival, we found inappropriate table settings and unkempt gardens, contrary to agreements made. Poor service: On the wedding day, we were asked to check out just before the ceremony, disrupting preparations. Additionally, canapés were insufficient, and dessert service was delayed. This was not my first negative experience with Crystal Rose. In 2022, I encountered issues with a Valentine's Day spa day that we were unable to attend due to unforeseen circumstances. Unfortunately, we were neither permitted to reschedule nor granted a refund. Overall, I cannot recommend this venue for events due to their unreliable service.

We went to Crystal Rose Lodge & Spa the day before my wedding. Friendly, accommodating and very professional staff. Clean and neat accommodation with good food. Our spa day was great and we will definitely be back again!

The moment from the booking to the initial visit & short stay @ the Lodge there was nothing short of absolutely amazing. A beautiful & tranquil lodge. All the ladies & chef was professional & friendly. Great meals. Relaxing Spa Treatment. Fantastic memories. A hidden gem🌻

We had such an amazing experience. The stuff was very friendly and welcoming I will definitely visit again

Excellent service , warm welcoming , the staff very friendly , food is perfect , very clean and hygienic thanks a million times for hosting us and making my wife's birthday a special one

The location was beautiful, however, we were not offered the pool or hot tub, which was disappointing The food was average and could definitely be improved upon The massage rooms were perfect and so was the service, thoroughly enjoyed that We were shocked to find Bodily fluids on the pillows, but it was so late that complaining would be fruitless. The pillows itself, was also very uncomfortable. The staff however, were friendly and kind. I hope these notes will help improve on the overall experience of new commers.