Hotel Royal

Bar dark and gloomy,nothing like in the photos, no bar lights, thick layer of dust on chandeliers, no tablecloths, miserable barman in his phone most of the time.Random cheap cutlery , various shapes and sizes. Unable to use room service as the phone was broken. Not repaired till the end of our stay. Lift dirty.Greasy fingers on the mirror welcomed us and stayed for our 3 days stay. Room very disappointing, small, no place for suitcases. After installing the suitcase rail there was no room to walk around. One broken single wardrobe with dusty blanket and a shoe brush on it and three odd hangers. Curtains with cigarettes burnts so there is a doubt if the smoke detectors work! Only few channels working on TV, mainly German or Austrian, the aerial socket with wires hanging out. Two bags of flavored tea, two portions of sugar, two odd cups and one teaspoon. One chair and one bedside table. We used this chair for the second bedside table but there was no room to open wardrobe. Pigeon's poo all over the windows. When we asked to remove it, a very unhappy cleaner told us that "she had too much work and more important things to do,than cleaning windows". She then huffing and puffing wiped the poo and washed the cloth in our sink! She said "It doesn't matter, the water will rinse it when we use the sink" but, upon our request, she washed the sink. The plug in the sink was missing. No hot water I'm the shower on the first day of our stay. One iron for the whole hotel in a locked ironing room. During the nights there was no light on the staircase, so when walking to your room from the lift there was complete darkness until you reached the next light sensor. We paid for parking space upfront for three days. On third day, when we were leaving for a trip, we were asked by parking attendant when we are giung to be back. We said we don't know. When we came back, our space was sold for hourly rate to another person. The hotel has only 20 parking spaces and charges daily rate for hotel guests as well an hourly rate for others, so the place you paid for is being sold to others when you are not there. A couple of times we wanted to talk to the manager but she was not available. The receptionist informed us that she is at home at she is not coming. She hadn't appeared for the duration of our stay. They told us to email her. We are at the stage that we are done talking to the hotel. We are requesting our money back for our ruined holiday. On a plus side: Very nice and professional barmaid Anna, who served us on our last day. Thank you Anna.

Gloomy and dusty, greasy fingerprints on the lift mirrors welcomed us and stayed longer than we did. Very rude response from cleaner when asked to remove pigeon poos from our window, she said she had more important things to do and, huffing and puffing cleaned it and washed the pooed cloth in our bathroom sink! Car park attendent let our prepaid parking space to someone else for hourly charge , we waited for 2 hours for him to arrange another space and after massive row they let us park on the manager's space. We apparently had a standard double room: one double bed, one side table, single wardrobe with broken shelf, dusty blanket with a shoe brush on it, 3 hangers , one chair, broken telephone and broken TV. No space for suitcases, when we opened the holder there was no room to walk.Curtains burnt with cigarettes. Missing plug in the sink.Two bags of flavoured tea and two portions of sugar.No coffee. Iron - in the ironing room for everyone to take turns. When we wanted to talk to the hotel manager, we were informed that she is at home and not coming. She didn't appear for three days. The stay in this hotel ruined our visit in Kraków.

Lovely stay Nov 2022, 3 nights in a lux room which was great. Large, clean, warm and nice view. New bathroom, plenty of space, quiet hotel in excellent position for market square, old town, Ghetto area, and shops, bars, restaurants etc. Set on a park very pretty hotel. Very central, right next to Wawel castle. Nice bar, lovely hotel food at low prices too...... Staff very friendly, so will def return !