Grottger Luxury Boutique Hotel City

Hotel Grottger Luxury Boutique - Krakow This "luxury" hotel was booked by our friend, who lives a few steps from the aforementioned Hotel Grottger Luxury Boutique City. The reservation was made for two people for the period 07.03.2025 - 10.03.2025. We showed up at the hotel on Friday, March 7, at 2:30 p.m., and although the hotel day starts at 4:00 a.m., we were greeted at the reception by a cleaning lady, explaining that the receptionist would arrive in about two hours. The lady handed us the key to the room and that was the end of the "welcome". When we returned from our walk in the evening, the receptionist, who was already there, demanded immediate settlement of the bill for our stay at this hotel. (The hotel advertises that it is enough to show only an ID and a credit card for inspection). Slightly surprised and disgusted by such a request, I refused, explaining that I was tired after the journey and that it was late. The next day, when I returned from breakfast, I was once again asked to pay the bill immediately. When I pointed out that we were not leaving the hotel yet, the receptionist stated that such procedures were used in all hotels in the country, as well as abroad. Wanting to avoid unnecessary and pointless discussion, as well as to hide my ignorance on the subject (until recently I flew a lot professionally and stayed in hotels almost all over the world), I paid the entire bill presented to me (PLN 1,170) by credit card. However, the "nicest" surprise that this "luxury" hotel gave us took place on Sunday. When we went for breakfast and when we returned from breakfast, no one expressed any wishes for us. However, when we went out for a walk, dressed appropriately, the receptionist informed us that it was necessary for us to pack our things by 4:00 PM, because we had to change rooms. When I asked if it was necessary, we were told that it was, which was dictated by the illness of the second receptionist and that part of the hotel would be closed from 4:00 p.m. Of course, I expressed our dissatisfaction, explaining that we had theater tickets and could not fulfill this request. However, the receptionist found a way out of this impasse, telling us that we could pack right now and they would move our luggage later. Wanting to avoid further stress, and in fact having no other choice, we bothered to return to our room and packed our “unfortunate” luggage. I gave the key back to the reception, in return I received another one from the replacement room and, a little nervous, we finally set off for a walk. How great was our surprise, however, when after a few hours, while having dinner in the company of our friend, the “bloodcurdling adventure” continued. The manager of the Grottger Hotel called (on our friend’s phone), complaining that we were exceptionally rude guests. After another half an hour (this time on my phone), the receptionist called with the offer that the hotel would gladly refund us the money for one night, and that we would le

It was excellent as always and the staff were beyond helpful. Within walking distance of post office and convenience store.

Soggiornare in questo albergo, gestito dalla famiglia Adams, ci ha rovinato la vacanza. Abbiamo riservato con booking una suite e concordato con l'albergo il parcheggio. All'arrivo primo problema: niente parcheggio e intorno ci sono solo parcheggi a pagamento. La sera alle 11 problema serio: nei due bagni senza finestre non funzionano gli areatori, ce ne accorgiamo alla prima doccia e siamo in tre: il bagno è impraticabile. Chiamiamo il portiere che ci dice che fino a lunedì (soggiorniamo da sabato a martedì mattina) il problema non si può risolvere. La mattina dopo chiediamo di avere un' altra stanza e concordiamo con la concierge la stanza n. 4 un pochino più piccola ma carina; ci dicono di fare i nostri bagagli e di lasciarli in portineria, li troveremo in stanza al nostro rientro dalle visite alla città. La sera torniamo e scopriamo che ci vogliono ridare la solita stanza o al limite un'altra molto più piccola e meno costosa; siamo costretti ad accettare perché abbiamo bisogno di usare il bagno. Infine pretendono di non renderci neppure la differenza fra le stanze perché abbiamo chiesto noi la sostituzione, come se avere bagni inagibili fosse un particolare di nessuna importanza. Siamo in trattativa con booking ma non sappiamo se si risolverà. Aggiungo la sporcizia delle stanze, la biancheria strappata, lo stato della matta della prima stanza (riassume la situazione) testimoniata dalle foto allegate e le continue provocazioni di un membro dello staff. Cercate un altro albergo o evitate di accettare la suite n. 5 in cui, a nostro parere il malfunzionamento è stabile.