Aparthotel Rakowicka Residence

все хорошо,ода проблема, кондиционер не справляется со своей задачей

Me and my husband recently stayed here for 3 nights the beginning of February. We were staying as part of a large group of 10. We arrived early at the hotel and the reception was closed. There was a sign saying 'be right back' and a whats app number to call. So we finally got hold of someone who told us check in wasn't untill 4pm, however they let us store our luggage in a locked room so we could head for food before coming back for check in. When we did check in were were given a special code to access the room. We were staying in room 205 on the second floor.Some of our party were staying on the floor below and one was in another part of the building accessed using another lift. First impressions of the room were it was large, modern and clean. Modern bathroom with hair dryer, tea and coffee making facilities, digital safe, and adequate wardrobe and clothes storage. WiFi was free in the room too. We had 2 singles beds pushed together to make a double. However there was only 1 pillow provided each, and they were very uncomfortable so I did have to fold some of my jumpers to make this more comfortable. The bed however was comfy.The carpet was a bit old fashioned and stained in some areas, there was a rip in the headboard, the toilet door must have been punched at some point as it was patched up with a flooring tile, and there was some staining on the mattress on close inspection, also the lid on the toilet bin was broken. Despite all this we knew we would be out sight seeing most of the time so none of this was a major issue. Breakfast was also included in the morning served up untill 11am. There were hot and cold options, the best croissants and cakes and hot drinks and fruit juice available. Hotel is located a short 15minute walk to the main square of Krakow and is a short distance from the tram/train station. All together we had a very comfortable stay at this hotel. The rooms could do with a little TLC in places but were adequate for our 3night stay. And all the staff were encountered were lovely. There was an issue with one of the party staying in the other side of the building on the 5th floor. Twice they discovered 2 different homeless men sleeping either outside their room or near the stairs. It was dealt with by the hotel. Not what you would expect?!

Arrived at the hotel to be told there was no room for us as the previous guest had flooded the room before us. Absolute valid excuse if i had not read the review on here the week before with the exact same excuse. If the room is legitly been flooded then i should of been informed before arriving at the hotel at 7.30pm to be moved the sister hotel which was of a lower standard and did not offer the breakfast service i paod for. I can not fault the young lady on reception who had to break this news to us she was very helpful and rang our transfer company and the company we had our trip the next morning at 6am and arranged for us to be collected from the new hotel which i must admit was a weight lifted as this was a worry. It is very clear they are overbooking at this hotel and then using the excuse of a flooded room to move people to a lower standard hotel while still paying for the better one. I was very disappointed but with only 2 full days in krakow i did not want to waste my time disputing this and stressing over it as i wanted to enjoy my time. I have since raised my concerns with my travel provider.