Aparthotel Rakowicka Residence

The data, what is on the trip.com is not correct. There is no spa, children's pool, no free parking place(50 zloty/day ahead of the hotel). The hotel has restaurant, but only for the breakfast. I sent a special request: I asked gluten free bread for my wife for breakfast. There was no answer. I also mentioned this at check in, and they cannot provide for breakfast. I wrote a complaint email 3 days ago, still no answer. I'm diappointed.

We had an amazing stay here. Rooms were immaculate and really modern. Bed was the comfiest ever and the location of the hotel is 10–15 minutes from the main square. Breakfast was okay (just continental) but overall the place is perfect for couples because its really quiet and cosy. Thanks for a brilliant stay

Me and my husband recently stayed here for 3 nights the beginning of February. We were staying as part of a large group of 10. We arrived early at the hotel and the reception was closed. There was a sign saying 'be right back' and a whats app number to call. So we finally got hold of someone who told us check in wasn't untill 4pm, however they let us store our luggage in a locked room so we could head for food before coming back for check in. When we did check in were were given a special code to access the room. We were staying in room 205 on the second floor.Some of our party were staying on the floor below and one was in another part of the building accessed using another lift. First impressions of the room were it was large, modern and clean. Modern bathroom with hair dryer, tea and coffee making facilities, digital safe, and adequate wardrobe and clothes storage. WiFi was free in the room too. We had 2 singles beds pushed together to make a double. However there was only 1 pillow provided each, and they were very uncomfortable so I did have to fold some of my jumpers to make this more comfortable. The bed however was comfy.The carpet was a bit old fashioned and stained in some areas, there was a rip in the headboard, the toilet door must have been punched at some point as it was patched up with a flooring tile, and there was some staining on the mattress on close inspection, also the lid on the toilet bin was broken. Despite all this we knew we would be out sight seeing most of the time so none of this was a major issue. Breakfast was also included in the morning served up untill 11am. There were hot and cold options, the best croissants and cakes and hot drinks and fruit juice available. Hotel is located a short 15minute walk to the main square of Krakow and is a short distance from the tram/train station. All together we had a very comfortable stay at this hotel. The rooms could do with a little TLC in places but were adequate for our 3night stay. And all the staff were encountered were lovely. There was an issue with one of the party staying in the other side of the building on the 5th floor. Twice they discovered 2 different homeless men sleeping either outside their room or near the stairs. It was dealt with by the hotel. Not what you would expect?!

Absolutely disgusted with this hotel. Do not believe the photos that are provided they are NOT at all representative of what your stay will look like. On our arrival we were told the cleaner was finishing up our room and was to be 15 minutes 40 minutes later we were told it was ready. Our room that had just been “cleaned” was absolutely appalling. There was what looked like mice droppings all over the carpet as well as food, there were hairs covering the toilet/ bathroom area aswell as water/ toothpaste stains left in the sink and over the tap. Hair and spots of faeces on the toilet seat. There were also hairs on the bedding- we decided to check the mattress to discover more hair and also what looks like bed bugs. The desk area had not been wiped and there was even a blood stain. After photographing this evidence we were laughed at by who was on reception. We were then told it was going to be recleaned so had to wait another hour for our room to be ready. Again we were told it was ready to be completely and utterly disappointed there was still stuff all over the floor, blood stains and finger prints on the walls and hair still in the bed. After a whole day of travelling and not eating we were ready to relax especially for my birthday however this was not achievable we ended up moving to a different hotel who seem to actually know what a hoover is. My partner and I don’t have high expectations to accommodations and really only use the room to sleep in but due to the absolutely vile state of the room we were twice presented with it was obvious they think basic cleanliness and hygiene is a complete joke or the staff at this hotel are incompetent. And to top it all off to compensate for this we were offered a ticket for a free breakfast to the hotel restaurant when they asked us to wait while they cleaned our room a second time and the cutlery laid out was also dirty. Additionally, almost empty dispensers of toiletries were left and no hairdryer.

Arrived at the hotel to be told there was no room for us as the previous guest had flooded the room before us. Absolute valid excuse if i had not read the review on here the week before with the exact same excuse. If the room is legitly been flooded then i should of been informed before arriving at the hotel at 7.30pm to be moved the sister hotel which was of a lower standard and did not offer the breakfast service i paod for. I can not fault the young lady on reception who had to break this news to us she was very helpful and rang our transfer company and the company we had our trip the next morning at 6am and arranged for us to be collected from the new hotel which i must admit was a weight lifted as this was a worry. It is very clear they are overbooking at this hotel and then using the excuse of a flooded room to move people to a lower standard hotel while still paying for the better one. I was very disappointed but with only 2 full days in krakow i did not want to waste my time disputing this and stressing over it as i wanted to enjoy my time. I have since raised my concerns with my travel provider.

We arrived at The Apartments around midnight to be greeted by a lovely young lady to check us in. The 6 of us (3 couples) were placed on separate floors the 2nd 3rd and 5th. We were on the 2nd floor Room no 203 right opposite the lift door. Considering we were opposite to the only lift in the building it was sooooo quiet. Room was relatively spacious especially the 2nd double bed in the lounge. Kitchen amenities and a spacious shower room with rainfall shower. The other rooms did say that they didn't get a decent water pressure in the morning but a decent pressure in afternoon but we had no problems. We didn't eat in the Rakowicka as we didn't know they served food until the day we checked out. All In all great base clean quiet secure and most importantly warm