Hotel Alexander

不錯的飯店，乾淨，早餐非常豐盛。 沒睡好的一夜 3月29日隔壁202房吵了一夜 剛進房間隔壁鄰居就開始了。 原本兩位酒醉開心的在房間聊天唱歌，結果又進來幾個人開始大聲的喊叫持續約兩小時出門了。半夜…… 1：15分進來一位 4：50分進來一位開始洗澡，開始講話。 奇怪的是喝不醉。 房間隔音不好，聽的非常清楚。

The positives. The hotel was modern, well positioned from the central square, and the rooms were spotless. The breakfast was good quality with a diverse choice. The negatives. A member of the cleaning staff walked into my room early morning without knocking. I believe she didn't realise the room was occupied. I was in my underwear in my bed exposed. It caused much embarrassment to me and her. I made a complaint. However, it was brushed aside, and there was no apology. From the staff member at reception. I ordered in food, and when it was delivered by the outside restaurant, it was left to sit at the hotel reception. When I eventually received a call from the desk via my moibile, the meal was cold and ruined. The receptionist claimed she had called my room telephone - she hadn't. Another incident with the cleaning staff, they threw my water bottle away when they cleaned the room. I asked where it was, and they went rifling through the black bags. I was totally shocked that they thought they could put my possession in the garbage. The staff can be abrupt, Each job sector is very dislocated from the other, so it feels quite cold in the atmosphere of the hotel. If they could address the harmony of the staff, then the place would feel more welcoming.

Good location. Excellent service. Nice room. Rich buffet breakfast. Next time in Krakow, definitely Hotel Alexander again!

It was a very pleasant stay at the hotel. Very close to city center, clean room and pretty spacious. I will definitely recommend it