Railay Princess Resort & Spa

READ BEFORE BOOKING My experience at Railay Princess Resort was absolutely horrendous. The hotel was disgusting, our room was filthy, the bathrooms were full of toxic mold, and the entire place reeked of such a foul smell that it made me sick during the night cause the smell does become worst. Breathing in mold is dangerous, and staying here felt genuinely unsafe I want to specially advertise for them thinking of coming with kids, pregnant woman or health problems to be careful! To make matters worse, the management outright lied to us. After seeing the conditions, we were assured by the manager that we would be refunded. But once we left, they completely went back on their word and refused to give us a single cent back. They even refused to refund the boat ride off the island, which left us literally trapped unless we kept paying them. I ended up having to book a private boat at a much higher cost, but honestly, we didn’t have a choice! Looking at their reviews, it’s clear this is not a one-off situation. Railay Princess Resort has a pattern of mistreating guests, lying, and refusing refunds. They clearly know that if they honored refunds for the number of complaints they receive, they would go out of business. This hotel needs to be shut down until they fix their mold and pipes situation or at least advertise it before people are literally stuck there we only boat to return to safety, without mentioning the unwelcoming person at the front desk (the concierge man was really nice thank you), the WiFi was also not working in our room, and the door is really complicated to lock but they says it’s normal because it’s old, really unsafe, thief or the monkeys could easily come in. The place might have been nice 15 years ago now it’s chaos! However the place is nice with nice view from the beach to walk on (no seats on the beach by the hotel) I would recommend to visit from a day tour only! Avoid this place at all costs, do yourself a favor and stay somewhere that actually values their guests’ health and trust. Here are the real pictures!!!

I booked this hotel by accident. Then within 30 minutes of booking asked to cancel as it was the wrong resort. They refused.

一つのプールはとても素晴らしい景色でした！ 朝食はロティをオーダーすると作ってくれる素晴らしいブッフェでした。 しかし、私たちの宿泊した部屋は猿の通り道でもう一つのプールも猿の集団の被害に遭いました… あるご家族は、バックの中を漁られ子どもの購入したであろうおもちゃの箱を木の上に持っていきビリビリに引き裂き、食べ物がないとわかると木から落としていました。 私の持っていた水も、ケースに入れていたのですが木の上に持っていき水は投げ捨てられました。下に人がいたら本当に危ないところでした。 また、部屋のミニバーにあるポテトチップも部屋を開けた隙に取られているところを目撃しました。 ホテルの方にすぐ助けを求めましたが、あぁ、猿ねと言ったように笑っていてあまり早い対応ではありませんでした。 フロントからはすぐに扉を閉めるようにと初めに話はありましたがどの猿も食べ物を持っており、人から食べ物を取らせない工夫が必要だと感じました。 また、蚊も多く、裏は沼地のようになっておりなかなか窓を開けることはできませんでした。室内も匂いが充満しており宿泊の際は事前にアオナンビーチから何か購入をしてきたほうが良いと思いました。 蚊についてはコンセントの虫除けを借りましたがあまり効果はなく２人で五箇所ほど刺されました。

Отель проста потрясающий, завтраки пушка- шведский стол,еда вкусная., расположение отличное. Вокруг обезьянки бегают, достаточно безобидные) Бассейны на территории ,целых два. Остались бы на подольше с удовольствием

Absolutely terrible resort. Worse place I've stayed at in over 20 trips to Thailand. The room had a sewerage odorous. Their solution? They placed an incentive candle to mask it. There are no sugar free drinks available- bad luck of you're diabetic. Air-conditioning barely worked and breakfast mediocre at best. Stay away

Good place Good service Good people Good location Good room