Centara Grand Beach Resort & Villas Krabi

I recently stayed at this hotel and was extremely disappointed with the condition of the room and facilities. The room was dusty, with visible dirt in several areas, and the furniture was broken down and outdated. It’s clear the hotel hasn’t been properly maintained for quite some time. I strongly recommend that major maintenance and updates be made to the property.

Beautiful hotel accessible by boat. This is our second time here and we love it. Decent food in the restaurants. For those who want to go into town you can take a 20 minutes hike on the Monkey Trail or take a boat out. The last time we came here Kayaking was free but there is a charge now for hiring a kayak. Its lovely to kayak surrounded by limestone hills and the plus point for us was that a large area was shaded from the harsh sun.

チェックインの後、部屋に連れていってもらうまでかなり待ちました。 でもサービスや環境、お部屋の実はとても良く、素敵な時間を過ごしました。

this hotel is not worth the money! 100%... first of all, none of the staff understands or speaks a word of English. all they do is say "ok" and that's the end of it. the service is disgusting! for four days no one cleaned the room even once, did not bring water or towels! The staff is not very friendly and hospitable! the prices in the restaurant are simply incredible! 400 baht for lettuce leaves???? not even a salad, but just lettuce leaves!!! moving in also causes a lot of problems! How is it that check-out should be at 11 a.m. and check-in at 3 p.m.? the staff requires you not to buy food or drinks from outside the hotel!! this is complete nonsense! the only good thing about this hotel is the amazing view around it!!! in itself, because of the service, staff and how the hotel is managed by the owners, its rating is 1 out of 10! I STRONGLY DO NOT RECOMMEND! этот отель не стоит своих денег ! 100%... во первых никто из персонала не понимает ни слова по английски и не говорит . все что они делают , это говорят "ок" и на этом все заканчивается . сервис отвратительный! за четыре дня никто не убрал ни разу в комнате , не принёс воду или полотенца! персонал очень не доброжелателен и не гостеприимен ! цены в ресторане просто невероятны ! 400 бат за салатные листья ???? даже не салат , а просто листья салата !!! заселение тоже вызывает массу проблем! как выходит так , что выселение должно быть в 11 утра , а заселение в номер в 15.00 ? персонал требует не покупать еду или напитки не с территории отеля !! это бред полнейший ! единственное , что хорошо в этом отеле это только изумительный вид вокруг него !!! сам по себе из-за сервиса , персонала и того как управляется хозяевами отель его оценке 1 из 10 ! НАСТОЯТЕЛЬНО НЕ РЕКОМЕНДУЮ!

The worst 5 star hotel I had. The hotels were not truthful in their descriptions, photos, access and conditions of the hotels. Very misleading In short, only pricing like 5star but delivery is 2 or 3 star. 1)Hotel is not accessible by car, only 1 boat servicing 192 rooms (assuming couples then ard 380 people). The boat capacity was 19, max 25-27. Not avail every hour. You .will feel trapped as you are advised to book the boat at least 3hrs in advance. The other access is monkey hike trails 2) the pier is controlled by local ***** so Grab can't come in and pick you up. Grab costs thb 80-100, but you must walk outside for 400m or so. an issue if you bring luggage or during rainy days. Tuktuk only is avail at thb 400. 3) hotel pics shows large covered balcony with daybed and extra leg room after that. If you get top floor, the ceiling cover is only 30% of the day bed length so the balcony isn't fully covered. On rainy days like now, impossible to use the balcony without getting wet. Second floor is covered but much smaller than the picture advertised. 4) hotel staff English is very limited. I asked for mosquite repellent and the answer was I need to ask my manager but no response for 2 days. 5) food is a rip off and taste really poor even for simple food 6) asset isn't well maintained eg yellowish stain in multiple spots in the swimming pools, yellow water color in front of breakfast room 7) if you need to sleep in a completely dark room, forget it. They have wooden slaps style of curtain that is very heavy and difficult to lock. Lights will come in. 8) staff service other than the technicians are very poor..not a hotel for relaxing.

Hotel staffs are very friendly and speak good english. Hotel has nice beach , variety choices of foods for breakfast. Thai foods for dinner is very delicious too. Furthermore, hotel SPA is very good too.