Отзывчивый персонал. Комфортные, дизайнерски оформленные номера. Близкое расположение от пляжа и магазинов. Чистый, красивый бассейн.
Käännä
Tsuji Kusanagi
Perheen kahden hengen huone
Majoittunut 5. 2025
Perhe
3 arvostelu
10/10
Ylivertainen
Lähetetty 15.6.2025
Stayed here for 3 nights with a connecting room Everything is good.
The hotel is near the long-tail boat station which is only a 5-minute walking distance.
Käännä
Pharveeta
Deluxe-huone
Majoittunut 5. 2025
Perhe
2 arvostelu
4.0/10
Lähetetty 12.6.2025
We are extremely disappointed with our recent stay. Upon arrival, we were forced to pay an additional 200 THB per night for our 7-year-old child, despite not given an extra bed.. Staff claimed this fee was listed on the website, but on Trip.com, it only mentions charges for extra beds. We were charged 600 THB total, and even a 50 THB fee was demanded for an extra towel. The staff were unhelpful and rude, repeatedly blaming us for "not reading" terms and giving inconsistent explanations. One even pretended to be new staff. To make matters worse, the bathroom door in our room was faulty where my child and husband got locked in three times. This was extremely distressing, especially for our young child.
At the kids club, our children were scolded harshly for jumping and running which is expected to be the basic behavior in a play area. When we questioned the staff, she excused it by saying she had a sore throat. No apology was given, and the attitude toward our children was unacceptable. This hotel’s online presentation is misleading. The poor hospitality and lack of accountability completely ruined our vacation. We expected better, especially for a family-friendly resort. Staff behavior and the management of facilities were unacceptable.
Забронировали отель через трип, приехали через час. Отель расположен в части где вид отсутствует полностью, проблемы с водой в номерах(вода из крана течет ели-ели, соотвественно с туалетом точно такие проблемы). Сделали чекаут через 10 минут после заселения, отель не пошел на встречу на отмену. Уехали в другой отель потеряв деньги, но оно того стоило.
Käännä
Eugene Ostrovsky
Grand Deluxe -huone poreammeella
Majoittunut 3. 2025
Pariskunnat
5 arvostelu
10/10
Ylivertainen
Lähetetty 25.4.2025
Брали номер с джакузи, всё отлично. Хорошие горки, неплохой снек бар, очень приличное кафе и прекрасный завтрак.
가족여행에 적합한 가격과 시설을 갖추고 있습니다.
하지만 직원들의 서비스마인드는 부족합니다.
그럼에도 가족여행에 적합한 시설을 깆추고 있습니다.
Käännä
Karenluo
Deluxe-kahden hengen huone parvekkeella
Majoittunut 2. 2025
Perhe
3 arvostelu
10/10
Ylivertainen
Lähetetty 19.3.2025
This is our 2nd time staying at the hotel.
We love the family room so much. The kids enjoy having jacuzzi every night.
The kids pool is fun too..
Käännä
Vieraskäyttäjä
Perheen kahden hengen huone
Majoittunut 1. 2025
Perhe
2 arvostelu
9.5/10
Mahtava
Lähetetty 24.2.2025
The hotel is not brand new but it was good for us as a family. We had family room which is two connecting rooms offering significant space.
We spent most of the day on the beaches so used hotel to take shower and sleep.
We did not use the pool and aqua park so can’t say anything about that. We only had one breakfast in the hotel which I found quite expensive to the family.