JW Marriott Masai Mara Lodge

My husband and I just left the JW Masai Mara and wow! We are blown away. We had a relatively short stay as we had gone to the Seychelles first but we still saw SO MANY animals. From the receptions, to the restaurants and the guides, you truly feel like family. The food is fantastic and plentiful. Josiah and Victor at the bar are so welcoming and accommodating. The rooms were nicely appointed and always tidy. Agnes, our room attendant was fantastic. Lastly, Eric, our guide truly went above and beyond. He knew we had a short time and took us on longer game drives to make good use of our time. I will attach photos below mostly taken with the resort’s supplied Canon cameras.

This was hands down the best experience we have ever had with a resort! Every single team member was so kind, welcoming, and helpful. They truly make you feel like family. We lost a beloved pet back home while we were here & every team member who heard about it found us to give us condolences or to see how we were doing - it was honestly overwhelming, in the best way, to feel so cared for. Our guide, Lucy, was absolutely incredible & made sure we had the best time - she has the biggest heart & you can tell she deeply loves and respects the animals and loves what she does. The tents were spacious & comfortable. The lodge’s common areas were also spacious & comfortable and everything was beautifully decorated. The spa was incredibly relaxing. The food, the landscape, the special touches, like twice daily game drives, sundowner, and bush breakfast, made for an unforgettable adventure. The resort can also schedule hot air balloon rides for you, which was an excellent experience & gave a different viewpoint to see the Savana. It was also an honor to have the opportunity to visit a local Masai village to learn more about the Masai people and their culture - an incredibly welcoming community with the kindest people. I truly cannot say enough good things about our experience and this lodge - I would recommend them to everyone!

我們全家在這度過了難忘的四天三晚，每位員工都很友好熱情，尤其是我們的嚮導ERIC，動物知識專業，甚至分享了些植物的知識。我們全家都超喜歡他！

Our stay at this lodge in the Masai Mara was truly unforgettable. It was far more than just a hotel — it was a deeply immersive experience that elevated our entire trip. I genuinely cannot imagine having stayed anywhere else; it was perfect in every way. From the beautifully designed accommodations and delicious cuisine to the thoughtful touches throughout the lodge, every detail was carefully considered. The guides were incredibly knowledgeable and passionate. The cameras provided from the Canon studio and staff to help you take the perfect photos was an amazing addition to the safaris. Some of the most memorable moments outside of the safari included breakfast in the bush, sundowners with breathtaking views, and meaningful cultural experiences. One highlight was our visit to the Maa Trust, where we learned about their work supporting local communities. This was something I had a particular interest in and our guide was able to make an accommodation to schedule this for us, again going above and beyond. I was able to purchase honey produced through a beekeeping initiative — a powerful and inspiring program that helps women support their families. I’m especially excited to use this honey to make the iconic Dawa cocktail and share a piece of this journey with friends back home. This lodge made our Masai Mara experience truly extraordinary, and I would enthusiastically recommend it to anyone seeking an authentic, luxurious, and enriching safari adventure.

What a truly once-in-a-lifetime experience! Being surrounded by such magnificent animals was magical enough, but what made our trip even more unforgettable were the incredible people and the outstanding level of service we received. Our guide, Eric, exceeded every expectation — he was exceptionally knowledgeable, deeply passionate about his work, and endlessly kind and patient with us. He made an already magical experience even more extraordinary. The entire hotel staff was equally amazing, providing top-notch service and making us feel genuinely welcomed and cared for. Thank you all for making our stay so special — we will cherish these memories forever!

I’ve had the privilege of traveling extensively, but this experience stands out as one of the most unforgettable of my life. A heartfelt thank you to our exceptional guide, Issa, whose professionalism and deep knowledge of the reserve made every moment extraordinary—he seemed to know exactly where to find every animal. The entire team at the JW went above and beyond, delivering impeccable service that elevated this luxury adventure to an entirely new level. I would wholeheartedly recommend this experience to anyone seeking something truly special. Thank you again for making our honeymoon absolutely unforgettable—I already can’t wait to return.