JW Marriott Masai Mara Lodge

This was hands down the best experience we have ever had with a resort! Every single team member was so kind, welcoming, and helpful. They truly make you feel like family. We lost a beloved pet back home while we were here & every team member who heard about it found us to give us condolences or to see how we were doing - it was honestly overwhelming, in the best way, to feel so cared for. Our guide, Lucy, was absolutely incredible & made sure we had the best time - she has the biggest heart & you can tell she deeply loves and respects the animals and loves what she does. The tents were spacious & comfortable. The lodge’s common areas were also spacious & comfortable and everything was beautifully decorated. The spa was incredibly relaxing. The food, the landscape, the special touches, like twice daily game drives, sundowner, and bush breakfast, made for an unforgettable adventure. The resort can also schedule hot air balloon rides for you, which was an excellent experience & gave a different viewpoint to see the Savana. It was also an honor to have the opportunity to visit a local Masai village to learn more about the Masai people and their culture - an incredibly welcoming community with the kindest people. I truly cannot say enough good things about our experience and this lodge - I would recommend them to everyone!

Staying here was truly the experience of a lifetime. The property is so beautiful but the staff is where it really shines. We loved every single employee so much. The meals are delicious, we enjoyed all of the organic fresh food. The tents (if you can call it that) are spacious and comfortable. The canon studio is also a super fun amenity! But the game drives… WOW!! Our driver Nabiki went above and beyond for us. She is amazing!! We got to see the big five and every single drive felt like an adventure. We can’t say enough good about our stay, it was perfect.

Our stay at this lodge in the Masai Mara was truly unforgettable. It was far more than just a hotel — it was a deeply immersive experience that elevated our entire trip. I genuinely cannot imagine having stayed anywhere else; it was perfect in every way. From the beautifully designed accommodations and delicious cuisine to the thoughtful touches throughout the lodge, every detail was carefully considered. The guides were incredibly knowledgeable and passionate. The cameras provided from the Canon studio and staff to help you take the perfect photos was an amazing addition to the safaris. Some of the most memorable moments outside of the safari included breakfast in the bush, sundowners with breathtaking views, and meaningful cultural experiences. One highlight was our visit to the Maa Trust, where we learned about their work supporting local communities. This was something I had a particular interest in and our guide was able to make an accommodation to schedule this for us, again going above and beyond. I was able to purchase honey produced through a beekeeping initiative — a powerful and inspiring program that helps women support their families. I’m especially excited to use this honey to make the iconic Dawa cocktail and share a piece of this journey with friends back home. This lodge made our Masai Mara experience truly extraordinary, and I would enthusiastically recommend it to anyone seeking an authentic, luxurious, and enriching safari adventure.

I have been around some properties around the world but the JW at Masai Mara has to be the best I’ve been at Everything is meticulously taken care of (in an almost corporate way) yet you have the warmth of the staff to make it feel homely The staff truly lives by above and beyond - I came here to propose to my long time girlfriend and it was an experience of a lifetime Special shout out to Tanuj, Brian, Kennedy and Eric - yall the MvPs 💪

I’ve had the privilege of traveling extensively, but this experience stands out as one of the most unforgettable of my life. A heartfelt thank you to our exceptional guide, Issa, whose professionalism and deep knowledge of the reserve made every moment extraordinary—he seemed to know exactly where to find every animal. The entire team at the JW went above and beyond, delivering impeccable service that elevated this luxury adventure to an entirely new level. I would wholeheartedly recommend this experience to anyone seeking something truly special. Thank you again for making our honeymoon absolutely unforgettable—I already can’t wait to return.

Wow & i mean WOW. We have travelled most of the world and stayed in the most luxurious and exclusive hotels and resorts and never had an experience like we had here in the JW Masai Mara. Not only does the property provide a 5 star experience with the serene and beautiful views, the service is on another level! A huge thank you to the team, especially to Wilson, Eric, Stephen, Patrick and Dr Victor for making us feel right at home. The team really goes above and beyond to welcome you to the family and really build a connection and ensure your always well and having a great time. We will definitely be back and were truly saddened when we checked out and headed onward with our journey exploring Kenya.