Vieraskäyttäjä
12. marraskuuta 2024
We recently stayed at Soma Palmshore for a day. Although the property and ambiance were impressive, our experience was marred by the staff's behavior.
We checked in late at night (post 12 AM) and were startled when the receptionist called at 11:45 AM the next day to inquire about our checkout time. Despite knowing the checkout policy, we requested a 1-hour extension to pack our belongings, but the staff's tone was unacceptably rude.
To make matters worse, the power went out immediately after our conversation. Upon checking out at 12:30 PM, we were informed that there was ongoing maintenance work, but no alternative arrangements were offered, nor were we notified in advance. Interestingly, the power resumed as soon as we stepped out of the resort.
This experience left us feeling humiliated and uncomfortable. We hope the management takes necessary steps to address these issues and ensure a better guest experience.
Käännä