Divwanderersoul
7. lokakuuta 2024
I wouldn't recommend this resort to anyone, especially women travellers. We experienced two major security incidents during our 2-night stay at this resort. On the first day, when we arrived at the property, the hotel security removed our strollers from the cab and kept them near the entrance while I was asked to go check in. While I was talking to the front desk about the remaining payment for the rooms, we noticed that our strollers were being placed inside an auto rickshaw. When we rushed to the entrance and asked the staff what they were doing, they all seemed completely clueless, claiming that another guest had identified our strollers as his own and that's why they had loaded it into the autorickshaw. Instead of apologising, they kept making excuses about how this could have happened. Since we had already paid for the rooms by then and my parents were really tired, we decided to check in to the rooms. We had taken ocean-view rooms with balconies. On both days, when we left the rooms to go out, we locked the balcony doors. But upon our return in the night, for some odd reason, the balcony doors were found to be unlocked. Since the balconies on that side are interconnected, it would be very easy for someone to enter from another room and access our room from the balcony. Since housekeeping was done in the morning, the hotel's excuse that their housekeeping would have entered in the evening hours (between 4 to 7pm) is totally false. This got us so anxious that we couldn't sleep properly on both nights. Also, these rooms have a separate door leading to a fire exit staircase that can be accessed by anyone. There is no way to bolt the door except with the door lock which can be opened by anyone with a key from the outside. When I spoke to the hotel staff about my concerns, they condescendingly told me that they have never had security issues at their property. I asked them if then it was common for them to lose their guests' luggage! Apart from these severe security issues that we found and which round her family holiday, we also found the rooms severely smelling of mould and the bathroom showers not working properly. This place doesn't even deserve a 3-star status. The only saving grace in the property was the restaurant staff, their service and the quality of food they served. Each meal we ordered was good.
Käännä