Uday Samudra Leisure Beach Hotel & Spa

The experience at UDS was overall very pleasant. This is a beautiful property and it was so wonderful to be by the sea and listen to the waves and watch the wave action. The staff was very responsive and courteous. Room service was extremely timely. We thoroughly enjoyed our stay.

We had a three week stay at the Uday Samudra beach hotel, during which we had to complain daily about the building works and associated noise and disruption experienced during our stay. Jack hammers, hammering and banging across various locations around the hotel were a constant everyday. In addition each day brought with it a constant stream of workmen wheeling barrows of building materials through the pool area which was hugely intrusive. Outside our ‘see view’ room was piles of building materials and workmen constantly grinding and cutting these materials (bricks, blocks, tiles, support metal work)etc. We complained numerous times to hotel management, the in-country partner of the travel agent and the travel agent in the UK, forwarding over 40 mails and over 100 videos and photos. We also had an issue with security associated with an external door having an inadequate and easily breached lock. On the plus side the staff were all lovely and could not do enough for us, and the food was excellent. The Hotel management however were in denial saying the noise was from adjacent hotels which was clearly not the case as demonstrated by numerous videos we collected. The in country agent was near to useless. The UK travel agent (Mercury Travel) was less than responsive having been sent 40 mails and videos, concluding that the hotel was carrying out essential beautification works, painting and tiling etc. after 6 weeks of investigation with their in-country partner. Which was not the case evidenced by the videos sent to them on an almost daily basis. This holiday should never have been sold given the ongoing extensive works that took place during our stay. I feel let down by the hotel and by Mercury Holidays in their responsiveness and ownership of the issue.

A disappointing stay and definitely not. 5 star hotel.Staff ok,not as helpful as I gave been used to in Kerala.Room,especially bathroom could do with a bit of attention.Breakfast and food mediocre! On my last day I discovered late in the day I needed to check out and hang around for 5 hours until I leave for the airport.I found the staff pleasant,but not terribly helpful! It's ok,a little basic,a lot of work going on around the establishment.I suggest you shop around if you are basing yourself in Kovalam,there are much nicer places.

Excellent service ls from all team members of this Hotel that makes me feeling homely atmosphere and their medical facilities are also too good, quality of foods are remarkably nice, pool facility is also mind blowing, in a nut shell this hotel gives an amicable environment for the families who stays there. I wish them all the success. Best hotel I have ever experienced in my long journey.

The hotel is a little tired BUT the season isn't yet fully underway and lots of areas are being renovated so not all activities were available. This didn't spoil our stay at all. Our room was beautiful with an amazing sea view. The beach can be accessed across a sandy path and, although not white pristine sand, it is interesting to be able to watch the fishing boats and help bring in the morning catch. The location is perfect for a walk to the nearby lighthouse where there are plenty of shops and cafes. The staff in the hotel are friendly and can't do enough to help. Both spas were tested and are fantastic. There is a plentiful and varied buffet available 3 times a day and tea and biscuits mid afternoon. When we wanted something other than that available on the buffet this was happily prepared. This stay came at the end of a busy tour and was an ideal place to relax for a few days. If you are looking for a clean, safe, friendly place to stay I would highly recommend. 

The most disappointing hotel out of the seven I stayed in in Kerala. I had just stayed at the Uday Suites hotel which was much better all round. The restaurant staff were over-attentive, taking my plates etc away the moment I had nothing left to eat. At one lunchtime (1.30) I was the only guest and I counted 12 waiting staff. It all felt very intimidating. Few staff seemed to be able to speak English and my comments usually took three people before anyone understood me. My stay was marred by very noisy building work coming from two places. When I complained I was told it was not work but 'beautification' - however I could hear it in my room and in the public parts of the hotel. I stayed around the hotel as it rained all day. Due to a midnight pick-up to go to the airport I was given a (pre-booked) packed breakfast, which was a white bread sandwich with tomato and cucumber, tree tiny bananas and a small carton of juice. Not really what you would expect from a 5* hotel. I did not think it was safe to allow people to go in the pool when it was dark, unlike other hotels. Finally - although it is described as a beach hotel, to get to the beach you have to cross a patch of scrubby land with a great quantity of rubbish and there is no access to the beach. Sad end to a great holiday in Kerala

It's good overall experience as well as the atmosphere and service also very good and all the service person behaviour also nice Rooms and Food and beverage service( special mention to Mr. SAHIR and Mr.DONGANG) are also nice Must visit . It's in good location too

The ambience of the entire resort is just awesome. All the staff members were very kind and polite. All the rooms and others were very well maintained. The food was delicious. The beach was very clean and well maintained. This was a great experience and I recommend you to go here.

I wouldn't recommend this resort to anyone, especially women travellers. We experienced two major security incidents during our 2-night stay at this resort. On the first day, when we arrived at the property, the hotel security removed our strollers from the cab and kept them near the entrance while I was asked to go check in. While I was talking to the front desk about the remaining payment for the rooms, we noticed that our strollers were being placed inside an auto rickshaw. When we rushed to the entrance and asked the staff what they were doing, they all seemed completely clueless, claiming that another guest had identified our strollers as his own and that's why they had loaded it into the autorickshaw. Instead of apologising, they kept making excuses about how this could have happened. Since we had already paid for the rooms by then and my parents were really tired, we decided to check in to the rooms. We had taken ocean-view rooms with balconies. On both days, when we left the rooms to go out, we locked the balcony doors. But upon our return in the night, for some odd reason, the balcony doors were found to be unlocked. Since the balconies on that side are interconnected, it would be very easy for someone to enter from another room and access our room from the balcony. Since housekeeping was done in the morning, the hotel's excuse that their housekeeping would have entered in the evening hours (between 4 to 7pm) is totally false. This got us so anxious that we couldn't sleep properly on both nights. Also, these rooms have a separate door leading to a fire exit staircase that can be accessed by anyone. There is no way to bolt the door except with the door lock which can be opened by anyone with a key from the outside. When I spoke to the hotel staff about my concerns, they condescendingly told me that they have never had security issues at their property. I asked them if then it was common for them to lose their guests' luggage! Apart from these severe security issues that we found and which round her family holiday, we also found the rooms severely smelling of mould and the bathroom showers not working properly. This place doesn't even deserve a 3-star status. The only saving grace in the property was the restaurant staff, their service and the quality of food they served. Each meal we ordered was good.