The Windsor Castle

Absolutely liked everything about this hotel, from delicious dining options,friendly staffs, serene atmosphere, to cozy rooms with stunning views, everything exceeded my expectations. A truly memorable stay! Couldn't have asked for more!

The open toilet pave way for mosquito entry into rooms. So mosquito proof doors to be fixed from toilet and also the sit out/galery. Also fencing the galery would be safe for kids. These are my observations. All other matters are well taken care off. The place is best for relaxation.

Lovely place and very good food. they have nice rooms adjacent to the kodoor river and they provide nice boat rides for a nominal fee. Ananthu at the front desk was very helpful. Vinsree was a good stewardess who gave a good guidance of the property and was very hospitable. overall a good staying experience!

I had booked the cottage which was a lake facing stay that is at the very back of the hotel, upon checking in there was no one to show the way to the place which was a little confusing to reach. And once i entered the property the fan in the bedroom was not working. The telephone was not working. There was no way to contact them and the property being very far from the reception there was no way but to walk all the way back to the reception and reporting these issues which was not resolved. I had to stay in the room without a fan and no means to order room service. After complaining at the reception i went to the restaurant and took their phone number and ordered food and asked for 2 extra glasses which were not delivered and had asked again with the person who had delivered the food, even after that i did not receive the glasses. I'm deeply dissatisfied with this stay. After paying so much the service was very bad.

Ac not working properly. Maintaince also not good. Floor not cleaned properly and floor is very sticky.

Maintenance needs to be improved. Basic necessities are not provided in some of the rooms. Bathroom fittings in some of the rooms were faulty. Though the staff were co-operative and helpful, except for the time taken for preparing the final bill during check out. Better maintenance and service can help them to retain their customers. Customers are coming only based on the old Goodwill.