The Magellan Sutera Resort arvostelua

Majoituspaikan vastaus: Dear Yadi,Thank you for taking the time to share your feedback and for rating your recent stay with us.We regret to hear that certain aspects of your experience did not meet your expectations. Please allow us to clarify that while some of our rooms are indeed configured with connecting doors to provide flexibility for families and groups, we ensured that your room was assigned according to the category you had booked. These doors remain securely locked when not in use to maintain privacy and comfort for all our guests.We also acknowledge your comments regarding our facilities and service. While our resort is proud of its classic charm, we understand the importance of maintaining high standards and are continuously working on upgrades and service enhancements to ensure a more satisfying experience for all our guests.We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Majoituspaikan vastaus: Dear Roy911d,Thank you for taking the time to share your feedback with us. We sincerely regret to hear that your recent stay did not meet your expectations and would like to extend our apologies for the inconvenience you experienced.During your visit, the resort was operating at peak occupancy, which unfortunately led to delays during check-in. While we were pleased to offer a complimentary upgrade to a suite as a gesture of goodwill, we regret that the Wi-Fi and mobile signal in the room did not meet your expectations. Please know that we are actively working to improve connectivity across the resort.With regard to food delivery, our policy is in place to ensure the safety and comfort of all guests. We encourage guests to explore our 11 food and beverage outlets located throughout the resort, offering a range of local and international cuisines. In addition, our 24-hour in-room dining service is available for those who prefer the comfort of dining in their rooms.We are sorry to hear that breakfast did not meet your taste preferences and appreciate your honest feedback. Your comments will be shared with our culinary team for their review and improvement.While we understand your comparison with other resorts in the area, we remain committed to enhancing our service and facilities. We truly hope to have another opportunity to welcome you back and provide a more seamless and enjoyable experience.

Majoituspaikan vastaus: Dear Valued Guest,Thank you very much for your perfect 10/10 rating and for sharing such kind words following your recent stay at The Magellan Sutera Resort.We are absolutely delighted to hear that you and your friends had a comfortable and enjoyable stay. It’s wonderful to know that you appreciated the peace and quiet of our environment, the beauty of our sunsets, and the convenience of our private marina. We’re also thrilled that our suite met your expectations and made your visit even more memorable.Your positive feedback is truly appreciated and serves as a great motivation for our team. While we understand our rates may be slightly premium, we are glad you found the experience, cleanliness, and convenience to be well worth it.We look forward to welcoming you back for another relaxing and memorable stay in the near future.

Majoituspaikan vastaus: Dear Valued Guest,We would like to clarify that while your booking may have included three guests, our standard room configuration accommodates two persons. The provision of an additional bed is subject to availability and is chargeable, as is standard practice across the hospitality industry. This additional charge is always communicated clearly and must be acknowledged and agreed upon by the guest prior to arrangement.Regarding your comments on service during arrival, we sincerely regret to hear that assistance with luggage was not extended to you. This is not reflective of our usual standards, and we will review this with our team to ensure our guests consistently receive the warm and attentive service we are known for.Please rest assured that The Magellan Sutera Resort does not condone or tolerate any form of discriminatory behaviour. We pride ourselves on welcoming guests from all around the world, including a significant number of international travellers from diverse backgrounds. The incident you mentioned at the breakfast restaurant is being thoroughly investigated to understand the context and take appropriate action if necessary. Every guest deserves to feel respected and valued during their stay.We are pleased to know that you enjoyed the facilities and recreational offerings of our resort, and we hope this provided some enjoyment during your visit.We truly hope to have the opportunity to welcome you back for a more seamless and pleasant stay in the future.

Majoituspaikan vastaus: Dear Bai Yu,Thank you very much for your wonderful rating of 9.7/10 and for taking the time to share your experience at The Magellan Sutera Resort.We’re delighted to hear that you enjoyed the beauty of our beach and the abundance of marine life and this is truly one of the highlights of staying with us. It’s great to know you were able to spot so many fish right from the shore and in the water. We hope you’ll have the chance to try out our complimentary snorkeling the next time you visit, as it's a fantastic way to explore even more of the underwater wonders.Thank you once again for choosing to stay with us. We look forward to welcoming you back for another relaxing and nature-filled getaway.

Majoituspaikan vastaus: Dear Valued Guest,Warm greetings from The Magellan Sutera Resort!Thank you for your 10/10 rating and your kind words. We’re delighted to know that you had an enjoyable stay and that everything met your expectations.We truly appreciate your support and hope to welcome you back for another relaxing getaway soon.

Majoituspaikan vastaus: Dear Vivianweiwei,Thank you for taking the time to share your recent experience with us. We sincerely apologize for the disappointment and inconvenience caused during your stay. Your feedback is truly important to us, and we regret that we fell short in delivering the high-quality service you rightfully expected.Firstly, we would like to express our sincere apologies for the experience you encountered at Tarik's Lobby Lounge. While it is our policy to maintain a minimum order per seated guest during busy periods, this should have been communicated with more courtesy and understanding. The behaviour and attitude you described are certainly not reflective of our standards, and we have addressed this matter with the team to prevent recurrence.Regarding the issue with your room key card, we understand how frustrating it must have been. Our room key cards can sometimes be sensitive when placed near mobile phones or electronic devices, which may result in them being demagnetized. We apologize that our team did not explain this or extend the appropriate assistance and empathy during the incidentIn relation to food delivery, we understand your concern. As part of our resort policy, external food delivery services such as GrabFood are not permitted within the property. This is to ensure the safety, hygiene, and overall guest experience across the resort. Signage regarding this policy is displayed at the Front Desk and in guest rooms. We are, however, reviewing how this information is conveyed at check-in to ensure guests are adequately informed in the future.We would also like to highlight that our resort offers 11 dining outlets with a wide selection of cuisines and ambiances, along with 24-hour room service, making it convenient for our guests to dine comfortably at any time without the need to leave the resort.While we are heartened to know that you enjoyed our facilities, swimming pool, sunset views, and restaurant quality, we deeply regret that the service inconsistencies impacted your overall impression. Please accept our heartfelt apologies once again, and know that your feedback has been shared with the relevant departments for immediate improvement.

Majoituspaikan vastaus: Dear Valued Guest,Warm greetings from The Magellan Sutera Resort!Thank you very much for your perfect rating and kind review. We are delighted to know that you thoroughly enjoyed your stay with us and appreciated our beautiful natural surroundings, the lively evening band, and our wide breakfast selection.Your feedback truly means a lot to us, and we are pleased to know that our efforts to provide a relaxing and enriching experience made your stay memorable.We look forward to welcoming you back for another wonderful visit in the near future.

Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay at The Magellan Sutera Resort.We regret to hear that certain aspects of the resort did not meet your expectations. As one of Kota Kinabalu’s longstanding resorts, we understand that some areas may appear dated, and we are actively working on phased enhancements to refresh and improve our facilities while preserving the charm and character that many of our returning guests appreciate.Your comments are important to us as they help guide our continuous efforts to improve. We hope to have the opportunity to welcome you back in the future to experience the improvements firsthand.

Majoituspaikan vastaus: Dear Jingzaifengzhong,We are absolutely delighted to receive your perfect 10/10 rating and your kind words about your recent stay with us. It brings us immense joy to know that you enjoyed our stunning sunset views and found your experience to be "perfectly implemented" and your satisfaction is the greatest reward for our team’s dedication.At The Magellan Sutera Resort, we strive to create unforgettable moments for our guests, and your appreciation will certainly be shared with our entire team as a wonderful motivation.It was truly a pleasure hosting you, and we sincerely hope to welcome you back for another exceptional stay in the near future. Once again, thank you for choosing us and for taking the time to share your feedback.

Majoituspaikan vastaus: Dear Valued Guest,We sincerely regret to hear that your experience did not meet your expectations. Please allow us to clarify a few points for accuracy and context.Our housekeeping team changes bath towels on a daily basis, and while turn-down service is not part of our standard offering, we always strive to accommodate guest requests as promptly as possible. We apologize for the delay you experienced and will review the matter with our team to improve response time during busy periods.Regarding your comments on breakfast, we serve up to 800 guests daily and maintain high standards for food safety and freshness. We have received no reports or findings of spoiled vegetables, and we take such claims seriously. Your feedback has nonetheless been shared with our culinary team for further review.During your stay, the resort was operating at peak occupancy due to the high season, and we appreciate your patience during busier moments such as luggage delivery at check-in.We value your comments and hope we may have the opportunity to better serve you in the future.

Majoituspaikan vastaus: Dear Valued Guest,Thank you very much for choosing to stay with us and for sharing your wonderful rating and thoughtful review. We are delighted to know that you and your family had an enjoyable stay, especially spending quality time by the pool, taking in the sunset, and indulging in a satisfying breakfast the next morning.We’re also pleased that our team was able to attend to your requests promptly and that you appreciated the cleanliness and service standards. Your kind words truly mean a lot to us.We do note your comments on the room décor and the check-in experience. Please accept our apologies for the delay during your arrival, as peak periods can result in longer waiting times. We appreciate your patience and understanding, and rest assured, we are continuously working to enhance our processes and guest experience, including room updates.It was a pleasure having your family with us, and we hope to welcome you back for an even more relaxing and seamless stay in the near future.

Majoituspaikan vastaus: Dear Valued Guest,Thank you for your perfect 10/10 rating and for sharing your kind words following your recent stay at The Magellan Sutera Resort.We’re delighted to hear that you had a good and satisfying stay with us. Your positive feedback is truly appreciated and motivates our team to continue delivering exceptional service and memorable experiences for all our guests.We hope to welcome you back again soon for another relaxing and enjoyable getaway.