Majoituspaikan vastaus: Dear Guest, Thank you for sharing your experience with us! We're delighted to hear that you had a good time at our resort. Our team strives to create a welcoming and enjoyable atmosphere for all our guests, and it’s always rewarding to know that your visit was a positive one.We hope to welcome you back soon for another relaxing stay. If there’s anything we can do to make your next visit even more special, don’t hesitate to let us know!
Majoituspaikan vastaus: Dear Guest, Thank you for sharing your experience with us! We're delighted that you enjoyed the unique charm of our garden rooms and the breathtaking views they offer. It’s great to hear that you had a relaxing time at our pool and beach, and that the resort’s natural surroundings and wildlife added to your stay.We appreciate your feedback regarding the room facilities and hygiene. Ensuring a comfortable and well-maintained environment is important to us, and we continuously work on improvements. Your insights will help us enhance our guests' experiences.While our location offers a peaceful retreat away from the city, we understand the dining limitations and always strive to provide convenient options. We’re happy to assist with takeout recommendations or any other arrangements to make your stay more enjoyable.We hope to welcome you back for another memorable stay!
Majoituspaikan vastaus: Dear Guest , Thank you for your wonderful review! We’re delighted to hear that you enjoyed the beautiful ecological environment and the diverse wildlife around the resort. It’s great that you appreciated the stunning sea views and the upgraded facilities in your room. We also appreciate your feedback regarding the door lock, and we’ll make sure our team looks into it. We’re glad you had a great experience overall and hope to welcome you back for another memorable stay!
Vieraskäyttäjä
Borneo Garden Deluxe -huone
Majoittunut 1. 2025
Perhe
19 arvostelu
4.5/5
Mahtava
Lähetetty 6.3.2025
酒店設施有點年頭了
Käännä
Majoituspaikan vastaus: Dear Guest , Thank you for sharing your feedback! We appreciate your perspective and are always looking for ways to enhance our guests’ experience. While our resort embraces a classic charm, we continuously work on improvements to ensure comfort and quality for our visitors. We hope you had a wonderful stay overall and look forward to welcoming you back for another relaxing getaway.
Vieraskäyttäjä
Ocean Panorama Premier Room (Renovated Room)
Majoittunut 11. 2024
Pariskunnat
7 arvostelu
5.0/5
Ylivertainen
Lähetetty 5.3.2025
生態環境很好,還能偶遇蜥蜴
Käännä
Majoituspaikan vastaus: Dear Guest , Thank you for your thoughtful review! We're delighted to hear that you appreciated the ecological environment of our resort. Our natural surroundings are home to a variety of wildlife, and spotting lizards adds to the unique charm of the experience. We take pride in maintaining a peaceful and sustainable environment where nature and relaxation go hand in hand.We hope to welcome you back soon for another refreshing getaway!
Udai
Borneo Garden Deluxe -huone
Majoittunut 11. 2024
Matkusta ystävien kanssa
118 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 4.3.2025
Stunning beach and good spread for breakfast. The location is a bit far from kk city Center
Käännä
Majoituspaikan vastaus: Dear Guest , Thank you for your review! We're delighted to hear that you enjoyed the stunning beach and our breakfast spread. Our location is designed to offer a peaceful retreat away from the city’s hustle, allowing guests to fully unwind in nature’s beauty. That said, we’re always happy to assist with transportation options for those who’d like to explore Kota Kinabalu. We hope to welcome you back for another relaxing getaway!
Majoituspaikan vastaus: Dear Guest , Thank you for sharing your experience! We’re glad you enjoyed the lush greenery, relaxing vacation atmosphere, and our warm hospitality. It’s great to hear that you also liked our breakfast selection. We appreciate your feedback regarding the facilities, internet, and sockets—continuous improvements are always a priority for us. We hope to welcome you back for an even better stay in the future!
Majoituspaikan vastaus: Dear Guest , Thank you for taking the time to share your experience. We appreciate all feedback, as it helps us identify areas for improvement. While we are pleased to hear that you enjoyed the natural surroundings and private beach, we regret that certain aspects of your stay did not meet expectations.Your concerns regarding room maintenance, including plumbing issues and amenities, are taken seriously. We understand how these inconveniences can affect the overall experience, and we will be working closely with our maintenance team to address these matters. Additionally, we acknowledge your concerns about housekeeping services and the availability of essentials such as towels and slippers. Ensuring that our guests have everything they need for a comfortable stay is a priority, and we will review our processes to enhance service efficiency.We also take note of your feedback on the beach cleanliness and available activities. While we strive to maintain a well-kept environment, we recognize the importance of regular upkeep and will explore ways to further improve the guest experience in these areas.We value your insights and will use them to refine our services. Thank you again for your review, and we hope to have the opportunity to provide you with a much-improved experience in the future.
Vieraskäyttäjä
Ocean Panorama Premier Room (Renovated Room)
Majoittunut 1. 2025
Perhe
4 arvostelu
5.0/5
Ylivertainen
Lähetetty 3.3.2025
新房區很不錯海水好沙灘好玩泳池好玩 就是吃飯難吃
Käännä
Majoituspaikan vastaus: Dear Guest , We’re happy to hear that you enjoyed the new house area, the beach, and the swimming pool. Providing a relaxing and enjoyable environment for our guests is always our priority, and it’s great to know that these aspects of your stay met your expectations.Regarding the food, we appreciate your honest feedback. Our culinary team continuously works to enhance the dining experience, and guest insights like yours help us refine our offerings. We are always looking for ways to improve and provide a variety of flavors to satisfy different preferences.We hope to welcome you back again and provide an even better experience.
Majoituspaikan vastaus: Dear Guest , Thank you for sharing your thoughts on your stay. We're glad to hear that you found the overall experience satisfactory and a good value for the cost.While some areas of the resort have an aged charm, we continuously work on maintenance and improvements to enhance guest comfort. Check-in time is set at 2:00 PM to ensure rooms are properly prepared, but we appreciate your patience and will always do our best to accommodate early arrivals when possible. Regarding breakfast, we strive to offer a balanced selection, and your feedback helps us in our ongoing efforts to refine our offerings.We hope to welcome you again for another enjoyable stay!
Majoituspaikan vastaus: Dear Guest , Thank you for taking the time to share your experience. We're glad to hear that you enjoyed the resort’s environment and found the dining experience to be satisfying in terms of taste. Our goal is to provide a relaxing retreat away from the busy city, and we appreciate your understanding of the more secluded location.We acknowledge that some of our room facilities show signs of aging, and we are continuously working on improvements to enhance guest comfort. Your feedback is valuable to us, and we’re always looking for ways to create an even better stay for our guests.We hope to welcome you back for another enjoyable visit!
Majoituspaikan vastaus: Dear Guest , Thank you for sharing your feedback. We're glad you enjoyed the natural environment of our resort, as we take pride in offering a serene and immersive experience surrounded by nature. Encounters with local wildlife, such as lizards and squirrels, are common in our setting, adding to the charm of the location.Regarding the facilities, we continuously work on maintenance and improvements, and we appreciate your input. While our on-site dining options may be limited, we do our best to provide quality service and convenience, including assisting guests with takeout arrangements. Your comments about the room conditions have been noted, and our team will review them to enhance guest comfort.We hope to welcome you again in the future and provide an even better experience.
Vieraskäyttäjä
Ocean Panorama Premier Room (Renovated Room)
Majoittunut 1. 2025
Matkusta ystävien kanssa
22 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 26.2.2025
酒店環境太棒了,私人海灘,可以沖浪。
Käännä
Majoituspaikan vastaus: Dear Guest , Thank you for your kind words! We're delighted to hear that you enjoyed the hotel environment and made the most of our private beach. Surfing here is definitely a highlight, and we’re glad you had a great experience.We strive to provide a relaxing and enjoyable atmosphere for our guests, and it’s wonderful to know that you appreciated the setting. We look forward to welcoming you back for more great waves and unforgettable moments!
Majoituspaikan vastaus: Dear Guest , Thank you for your feedback. We're glad to hear that you enjoyed the stunning views, as they are truly one of the highlights of our resort. We appreciate your insight regarding the room options—our newly renovated rooms do offer a refreshed experience, and we encourage guests to choose them for added comfort. As for breakfast, we strive to accommodate all our guests, especially during peak times, and will continue to improve our offerings. We value your input and hope to provide an even better experience if you visit again in the future