Oceania Hotel arvostelua

Majoituspaikan vastaus: Dear Value Guest,Thank you for staying at the Oceania Hotel and sharing your wonderful feedback!We are delighted that you had a comfortable and enjoyable stay with us. Our utmost priority is to provide clean rooms and attentive service to ensure our guests have a memorable experience. We are thrilled you found our convenient location to enhance your city exploration.We appreciate your kind words about our efficient service and value for money. We take pride in delivering exceptional hospitality, and receiving such positive feedback from our guests is always rewarding.Whether you are visiting for business or leisure, it was our pleasure to have you as our guest, and we are thrilled to be your top choice in Kota Kinabalu. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,MaryRoom Division Manager

Majoituspaikan vastaus: 尊敬的貴賓，感謝您入住大洋洲酒店並分享您的精彩反饋！我們的首要任務是提供乾淨的客房和周到的服務，以確保我們的客人擁有難忘的體驗。如果您不介意的話，請與我們分享進一步的反饋，以便將來有所改進。無論您是商務旅行還是休閑旅行，我們都很榮幸您成為我們的客人，我們很高興成為您在哥打京那巴魯的首選。我們期待着未來再次歡迎您享受愉快的住宿！誠摯的問候，瑪麗客房部經理

Majoituspaikan vastaus: Dear Mr/Ms Ang Ting Yuan,Thank you for taking the time to share your feedback regarding your recent experience with us. Your feedback is invaluable to us as we continually strive to improve our services and provide exceptional experiences for all our guests. We deeply regret to know that you've experienced a smell in the room. This is due to recently all of our guest floors gone through a refurbishment and the paint smell has been strong. Our team members are always on 24-hour standby at the Front Desk to assist with any request or concern shared by customers as we always ensure our customer service is attentive at all times. Should the issue be raised during the occasion happened, we would have enhanced your stay experience with us much better. We genuinely hope to have the opportunity to welcome you back in the future and restore your faith in our hotel.Warm regards,MaryRoom Division Manager

Majoituspaikan vastaus: Dear Value Guest,Thank you for staying at the Oceania Hotel and sharing your wonderful feedback!We are delighted that you had a comfortable and enjoyable stay with us. Our utmost priority is to provide clean rooms and attentive service to ensure our guests have a memorable experience. We are thrilled you found our convenient location to enhance your city exploration.We appreciate your kind words about our efficient service and value for money. We take pride in delivering exceptional hospitality, and receiving such positive feedback from our guests is always rewarding.Whether you are visiting for business or leisure, it was our pleasure to have you as our guest, and we are thrilled to be your top choice in Kota Kinabalu. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,MaryRoom Division Manager

Majoituspaikan vastaus: Dear Marmar Ac,Thank you for staying at the Oceania Hotel and sharing your wonderful feedback!We are delighted that you had a comfortable and enjoyable stay with us. Our utmost priority is to provide clean rooms and attentive service to ensure our guests have a memorable experience. We are thrilled you found our convenient location to enhance your city exploration.We appreciate your kind words about our efficient service and value for money. We take pride in delivering exceptional hospitality, and receiving such positive feedback from our guests is always rewarding.Whether you are visiting for business or leisure, it was our pleasure to have you as our guest, and we are thrilled to be your top choice in Kota Kinabalu. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,MaryRoom Division Manager

Majoituspaikan vastaus: 尊敬的壽可儀女士，感謝您與我們分享您的反饋。我們重視您的意見，因為我們致力於改善我們的服務併為所有客人提供更好的體驗。得知您的入住過程不愉快，我們深表遺憾。我們瞭解到您前一天晚上多次到訪前台，當時工作人員的中文並不流利。第二天，您與一位會説中文的工作人員交談，確認您預訂的日期不正確，並且您因旅行需要提前退房。我們的同事還詢問您是否進行了新的預訂，您已確認，但您沒有提及將一晚住宿的餘額應用於您的新預訂。在退房前的最後一次訪問時，您僅要求寄存行李並提到您將返回以完成新的預訂。值得注意的是，雙方在此過程中進行了溝通，我們的工作人員隨時為您提供幫助。雖然這種情況並不理想，但它並不能反映我們旨在提供的服務水平。我們將在內部解決此問題，以防止再次發生。我們希望您能再次光臨，並重新獲得您對我們酒店的信任。温暖的問候，瑪麗客房部經理

Majoituspaikan vastaus: 尊敬的尊貴客人，感謝您抽出寶貴時間與我們分享您最近的體驗​​反饋。您的反饋對我們來説非常寶貴，因為我們不斷努力改進我們的服務併為所有客人提供卓越的體驗。順便跟大家分享一下，大洋洲酒店已經在各大OTA平台和社交媒體上分享了目前酒店正在逐層進行客房裝修以及設施升級的情況。 我們的中文前台團隊找到您並提出了另一個解決方案，讓您入住另一個房間，以便您可以好好休息並小睡一會兒，但不幸的是，這個方案被您拒絕了。 認為我們沒有考慮客人的要求或福祉是不公平的，因為我們一直在提供最好的客户服務以滿足客人的滿意度。如果您想進一步討論您的體驗，或者我們還有什麼可以幫助您的，請隨時直接與我們聯繫。我們真誠地希望將來有機會歡迎您再次光臨，並恢復您對我們酒店的信心。温暖的問候，瑪麗客房部經理

Majoituspaikan vastaus: 親愛的紫小李魚，感謝您入住大洋洲酒店並分享您的精彩反饋！我們很高興您在我們這裏度過了舒適愉快的時光。我們的首要任務是提供乾淨的房間和周到的服務，以確保我們的客人擁有難忘的體驗。我們很高興您找到我們便利的位置來加強您的城市探索。感謝您對我們高效服務和物有所值的好評。我們為提供卓越的款待而感到自豪，並且從客人那裡獲得如此積極的反饋總是值得的。無論您是商務出差還是休閑度假，我們都很高興您成為我們的客人，我們很高興成為您在亞庇的首選。我們期待您再次光臨，並在未來享受愉快的住宿體驗！温暖的問候，瑪麗客房部經理

Majoituspaikan vastaus: Dear Magriena,Thank you for staying at the Oceania Hotel and sharing your wonderful feedback!We are delighted that you had a comfortable and enjoyable stay with us. Our utmost priority is to provide clean rooms and attentive service to ensure our guests have a memorable experience. We are thrilled you found our convenient location to enhance your city exploration.We appreciate your kind words about our efficient service and value for money. We take pride in delivering exceptional hospitality, and receiving such positive feedback from our guests is always rewarding.Whether you are visiting for business or leisure, it was our pleasure to have you as our guest, and we are thrilled to be your top choice in Kota Kinabalu. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,MaryRoom Division Manager

Majoituspaikan vastaus: 親愛的剋剋梅伊尼奧，感謝您入住大洋洲酒店並分享您的精彩反饋！我們很高興您在我們這裏度過了舒適愉快的時光。我們的首要任務是提供乾淨的房間和周到的服務，以確保我們的客人擁有難忘的體驗。我們很高興您找到我們便利的位置來加強您的城市探索。感謝您對我們高效服務和物有所值的好評。我們為提供卓越的款待而感到自豪，並且從客人那裡獲得如此積極的反饋總是值得的。無論您是商務出差還是休閑度假，我們都很高興您成為我們的客人，我們很高興成為您在亞庇的首選。我們期待您再次光臨，並在未來享受愉快的住宿體驗！温暖的問候，瑪麗客房部經理

Majoituspaikan vastaus: Kepada Cik/Puan Laura,Terima kasih atas maklumbalas anda.Untuk pertanyaan lewat check out, Oceania Hotel menetapkan polisi sekiranya pelanggan check out sebelum jam 2 petang dan jika pada masa itu keadaan membenarkan pelanggan untuk lewat check out kami tidak akan mengenakan sebarang pembayaran. Akan tetapi jika anda lewat check out daripada jam 2 petang dan ke atas, kami akan menetapkan caj mengikut masa yang di tentukan.Bagi pihak Hotel, kami meminta maaf sekiranya sebarang salah faham telah berlaku dan akan memastikan pekerja kami akan memberi penjelasan yang lebih jelas pada masa akan datang. Semoga kita akan berjumpa lagi pada masa akan datang.Sekian,MaryRoom Division Manager

Majoituspaikan vastaus: 尊敬的客人，感謝您抽出寶貴時間與我們分享您最近的體驗​​反饋。 您的反饋對我們來説非常寶貴，因為我們不斷努力改進我們的服務併為所有客人提供卓越的體驗。得知您在房間內聞到難聞的氣味，我們深感遺憾。這當然不是我們努力提供的服務水平，我們將在內部解決這個問題，以確保將來不再發生此類問題。大洋洲酒店很高興與您分享，目前我們正在逐級翻新所有酒店客房，為所有客人提供清新的氛圍。我們真誠地希望將來有機會歡迎您再次光臨，並恢復您對我們酒店的信心。温暖的問候，瑪麗客房部經理

Majoituspaikan vastaus: Dear Value Guest,Thank you for staying at the Oceania Hotel and sharing your wonderful feedback!We are delighted that you had a comfortable and enjoyable stay with us. Our utmost priority is to provide clean rooms and attentive service to ensure our guests have a memorable experience. We are thrilled you found our convenient location to enhance your city exploration.We appreciate your kind words about our efficient service and value for money. We take pride in delivering exceptional hospitality, and receiving such positive feedback from our guests is always rewarding.Whether you are visiting for business or leisure, it was our pleasure to have you as our guest, and we are thrilled to be your top choice in Kota Kinabalu. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,MaryRoom Division Manager

Majoituspaikan vastaus: 親愛的金民政，感謝您入住大洋洲酒店並分享您的精彩反饋！我們很高興您在我們這裏度過了舒適愉快的時光。我們的首要任務是提供乾淨的房間和周到的服務，以確保我們的客人擁有難忘的體驗。我們很高興您找到我們便利的位置來加強您的城市探索。感謝您對我們高效服務和物有所值的好評。我們為提供卓越的款待而感到自豪，並且從客人那裡獲得如此積極的反饋總是值得的。無論您是商務出差還是休閑度假，我們都很高興您成為我們的客人，我們很高興成為您在亞庇的首選。我們期待您再次光臨，並在未來享受愉快的住宿體驗！温暖的問候， 瑪麗客房部經理