Oceania Hotel arvostelua

Majoituspaikan vastaus: Dear Valued Customer,Thank you for taking the time to share your feedback regarding your recent experience with us. Your feedback is invaluable as we continually strive to improve our services and provide exceptional experiences for all our guests.Our utmost priority is to provide clean rooms and attentive service to ensure our guests have a memorable experience. Whether you are visiting for business or leisure, it was our pleasure to have you as our guest, and we look forward to welcoming you back for another enjoyable stay in the future!Warm Regards,MaryRoom Division Manager

Majoituspaikan vastaus: Dear Mosha,Thank you for staying at the Oceania Hotel and sharing your wonderful feedback!We are delighted that you had a comfortable and enjoyable stay with us. Our utmost priority is to provide clean rooms and attentive service to ensure our guests have a memorable experience. We are thrilled you found our convenient location to enhance your city exploration.We appreciate your kind words about our efficient service and value for money. We take pride in delivering exceptional hospitality, and receiving such positive feedback from our guests is always rewarding.Whether you are visiting for business or leisure, it was our pleasure to have you as our guest, and we are thrilled to be your top choice in Kota Kinabalu. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,MaryRoom Division Manager

Majoituspaikan vastaus: Dear Value Guest,Thank you for staying at the Oceania Hotel and sharing your wonderful feedback!We are delighted that you had a comfortable and enjoyable stay with us. Our utmost priority is to provide clean rooms and attentive service to ensure our guests have a memorable experience. We are thrilled you found our convenient location to enhance your city exploration.We appreciate your kind words about our efficient service and value for money. We take pride in delivering exceptional hospitality, and receiving such positive feedback from our guests is always rewarding.Whether you are visiting for business or leisure, it was our pleasure to have you as our guest, and we are thrilled to be your top choice in Kota Kinabalu. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,MaryRoom Division Manager

Majoituspaikan vastaus: Kepada Pelanggan Dihormati,Terima kasih atas maklumbalas anda.Kami sangat gembira mengetahui bahawa anda dan juga keluarga berpuas hati dengan penginapan anda di Oceania Hotel baru-baru ini. Berkenaan dengan kawasan lift gelap, kami akan memastikan hal ini segera di baiki.Semoga kita berjumpa lagi dan jaga diri.Sekian,MaryRoom Division Manager

Majoituspaikan vastaus: Kepada Cik/Puan Aura Mikayla,Terima kasih kerana sentiasa memilih Oceania Hotel sebagai penginapan cik/puan sekeluarga di Kota KInabalu.Kami sangat gembira dan menghargai cik/puan sekeluarga yang sentiasa menyokong kami dan berpuas hati dengan servis yang diberi. Semoga kita berjumpa lagi pada masa terdekat.Sekian,MaryRoom Division Manager

Majoituspaikan vastaus: Dear Foxiiee,Thank you for staying at the Oceania Hotel and sharing your wonderful feedback!We are delighted that you had a comfortable and enjoyable stay with us. Our utmost priority is to provide clean rooms and attentive service to ensure our guests have a memorable experience. We are thrilled you found our convenient location to enhance your city exploration.We appreciate your kind words about our efficient service and value for money. We take pride in delivering exceptional hospitality, and receiving such positive feedback from our guests is always rewarding.Whether you are visiting for business or leisure, it was our pleasure to have you as our guest, and we are thrilled to be your top choice in Kota Kinabalu. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,MaryRoom Division Manager

Majoituspaikan vastaus: Dear PauOzzy,Thank you for staying at the Oceania Hotel and sharing your wonderful feedback!We are delighted that you had a comfortable and enjoyable stay with us. Our utmost priority is to provide clean rooms and attentive service to ensure our guests have a memorable experience. We are thrilled you found our convenient location to enhance your city exploration.We appreciate your kind words and take pride in delivering exceptional hospitality. Receiving such positive feedback from our guests is always rewarding.Whether you are visiting for business or leisure, it was our pleasure to have you as our guest, and we are thrilled to be your top choice in Kota Kinabalu. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,MaryRoom Division Manager

Majoituspaikan vastaus: Dear J2025,Thank you for taking the time to share your feedback regarding your recent experience with us. Your feedback is invaluable as we continually strive to improve our services and provide exceptional experiences for all our guests. We deeply regret that you've encountered our Housekeeping team being noisy while performing their duty on the guest floor, as well as the blanket is old and yellowish per mentioned. This is certainly not the level of service we strive to provide, and we will address this issue internally to ensure that such matters do not occur in the future.If you would like to discuss your experience further or if there is anything else we can assist you with, please do not hesitate to contact us directly. We genuinely hope to have the opportunity to welcome you back in the future and restore your faith in our hotel.Warm regards,MaryRoom Division Manager

Majoituspaikan vastaus: Dear Value Guest,Thank you for staying at the Oceania Hotel and sharing your wonderful feedback!We are delighted that you had a comfortable and enjoyable stay with us. Our utmost priority is to provide clean rooms and attentive service to ensure our guests have a memorable experience. We are thrilled you found our convenient location to enhance your city exploration.We appreciate your kind words about our efficient service and value for money. We take pride in delivering exceptional hospitality, and receiving such positive feedback from our guests is always rewarding.Whether you are visiting for business or leisure, it was our pleasure to have you as our guest, and we are thrilled to be your top choice in Kota Kinabalu. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,MaryRoom Division Manager

Majoituspaikan vastaus: 尊敬的貴賓，感謝您入住大洋洲酒店並分享您的精彩反饋！我們的首要任務是提供乾淨的客房和周到的服務，以確保我們的客人擁有難忘的體驗。如果您不介意的話，請與我們分享進一步的反饋，以便將來有所改進。無論您是商務旅行還是休閑旅行，我們都很榮幸您成為我們的客人，我們很高興成為您在哥打京那巴魯的首選。我們期待着未來再次歡迎您享受愉快的住宿！誠摯的問候，瑪麗客房部經理

Majoituspaikan vastaus: Dear Mr/Ms Ang Ting Yuan,Thank you for taking the time to share your feedback regarding your recent experience with us. Your feedback is invaluable to us as we continually strive to improve our services and provide exceptional experiences for all our guests. We deeply regret to know that you've experienced a smell in the room. This is due to recently all of our guest floors gone through a refurbishment and the paint smell has been strong. Our team members are always on 24-hour standby at the Front Desk to assist with any request or concern shared by customers as we always ensure our customer service is attentive at all times. Should the issue be raised during the occasion happened, we would have enhanced your stay experience with us much better. We genuinely hope to have the opportunity to welcome you back in the future and restore your faith in our hotel.Warm regards,MaryRoom Division Manager

Majoituspaikan vastaus: Dear Value Guest,Thank you for staying at the Oceania Hotel and sharing your wonderful feedback!We are delighted that you had a comfortable and enjoyable stay with us. Our utmost priority is to provide clean rooms and attentive service to ensure our guests have a memorable experience. We are thrilled you found our convenient location to enhance your city exploration.We appreciate your kind words about our efficient service and value for money. We take pride in delivering exceptional hospitality, and receiving such positive feedback from our guests is always rewarding.Whether you are visiting for business or leisure, it was our pleasure to have you as our guest, and we are thrilled to be your top choice in Kota Kinabalu. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,MaryRoom Division Manager

Majoituspaikan vastaus: Dear Marmar Ac,Thank you for staying at the Oceania Hotel and sharing your wonderful feedback!We are delighted that you had a comfortable and enjoyable stay with us. Our utmost priority is to provide clean rooms and attentive service to ensure our guests have a memorable experience. We are thrilled you found our convenient location to enhance your city exploration.We appreciate your kind words about our efficient service and value for money. We take pride in delivering exceptional hospitality, and receiving such positive feedback from our guests is always rewarding.Whether you are visiting for business or leisure, it was our pleasure to have you as our guest, and we are thrilled to be your top choice in Kota Kinabalu. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,MaryRoom Division Manager

Majoituspaikan vastaus: 尊敬的壽可儀女士，感謝您與我們分享您的反饋。我們重視您的意見，因為我們致力於改善我們的服務併為所有客人提供更好的體驗。得知您的入住過程不愉快，我們深表遺憾。我們瞭解到您前一天晚上多次到訪前台，當時工作人員的中文並不流利。第二天，您與一位會説中文的工作人員交談，確認您預訂的日期不正確，並且您因旅行需要提前退房。我們的同事還詢問您是否進行了新的預訂，您已確認，但您沒有提及將一晚住宿的餘額應用於您的新預訂。在退房前的最後一次訪問時，您僅要求寄存行李並提到您將返回以完成新的預訂。值得注意的是，雙方在此過程中進行了溝通，我們的工作人員隨時為您提供幫助。雖然這種情況並不理想，但它並不能反映我們旨在提供的服務水平。我們將在內部解決此問題，以防止再次發生。我們希望您能再次光臨，並重新獲得您對我們酒店的信任。温暖的問候，瑪麗客房部經理