Was requested for 2 toothbrush and sewing kit but never get the amenities
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your feedback with us. We're pleased to know you were happy with the room and facilities, but we sincerely apologize for the inconvenience you experienced.We regret that your request for toothbrushes and a sewing kit was not fulfilled, and we understand how frustrating that must have been. This does not reflect the standard of service we strive to provide, and we will be reviewing our procedures with the team to ensure guest requests are handled promptly moving forward.We hope to have the chance to welcome you back for a better and more seamless stay.Warm regards,Citadines Waterfront Kota Kinabalu Team
ZAKIAH_98
Studio Premier Queen With Sea View
Majoittunut 4. 2025
Perhe
3 arvostelu
10.0/10
Ylivertainen
Lähetetty 21.5.2025
Everything was nice, service, rooms, amenities.
They don't provide toothbrushes in the room but if need it can request at lobby.
Everything was within walking distance, night market, mall
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you very much for your kind feedback!We’re truly pleased to know that you enjoyed the service, room, and amenities, and found our location convenient—with the night market and mall all within walking distance.Regarding the toothbrush, you're absolutely right! As part of our sustainability initiative, certain amenities like toothbrushes are available upon request at the lobby to help reduce unnecessary waste. We appreciate your understanding and support.We hope to welcome you back to Citadines Waterfront Kota Kinabalu again soon!Warm regards,Citadines Waterfront Kota Kinabalu
Zulfadli B
Studio Premier Twin With Sea View
Majoittunut 4. 2025
Matkusta ystävien kanssa
22 arvostelu
9.5/10
Mahtava
Lähetetty 21.5.2025
Location right smack in front of the local market and fishery! Love to immerse in the hustle and bustle of locals patronizing the market.
The sunset is just so mesmerizing. My friends and I did not hesitate to drop everything and go straight to the infinity pool for a dip and pictures.
1 night in Kota Kinabalu is definitely not enough. I’ll be back and Citadines will be my top choice.
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your wonderful experience with us!We’re thrilled to hear that you loved our prime location right in front of the local market and fishery — it truly offers a unique chance to soak in the vibrant local culture. We're also glad you enjoyed the mesmerizing sunset and had a great time at our infinity pool — perfect for that quick dip and unforgettable photos!It means a lot to know that Citadines Waterfront Kota Kinabalu is your top choice — we can’t wait to welcome you and your friends back for a longer, even more memorable stay.Warm regards,Citadines Waterfront Kota Kinabalu
Vieraskäyttäjä
Studio Premier Twin
Majoittunut 4. 2025
Matkusta ystävien kanssa
1 arvostelu
10.0/10
Ylivertainen
Lähetetty 20.5.2025
호텔룸예약시 고층을 원한다고 요청했는데 요청한대로 배정받아서 좋았는데 룸에 들어가니 방 크기가 생각보다 컸고,
깨끗하고, 심지어 냉장고크기도 컸다! 전자렌지도 룸안에 있어 너무도 놀라웠다. 다만 고층이라서 인지 샤워기 수압이 약하다는 고정도 외엔 머무르기에 최고의 호텔이었다!
인피니티풀도 있어 , 짧은여행이여서 호핑투어 신청을 안하고
풀에서 아침,저녁으로 2번가보았는데 그 시간은 힐링시간이 되었다^^
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you so much for your detailed and kind review!We’re delighted to hear that your request for a high-floor room was fulfilled and that you enjoyed the spacious and clean room, complete with a large refrigerator and microwave. It’s also wonderful to know that our infinity pool added a relaxing touch to your trip.We do apologize for the low water pressure you experienced during your stay. To help us address this promptly, we would truly appreciate it if you could share your room number with us, so our engineering team can conduct a quick inspection and ensure everything is in top condition for future guests.Looking forward to welcoming you back again soon!Warm regards,Citadines Waterfront Kota Kinabalu
Vieraskäyttäjä
Studio Premier -huone, queen-size-vuode
Majoittunut 4. 2025
Pariskunnat
4 arvostelu
9.0/10
Mahtava
Lähetetty 17.5.2025
방깔끔하고 깨끗하고 좋았어요! 다른 호텔보다 저렴한데 생각보다 좋습니다
조식은 신청안했어요
휴지통이 작은거 하나밖에 없어서 좀 불편하긴 했어요
물 정수기가 룸당 없고 복도에서 떠와야하는데 lg정수기여서 나름 만족했어요
위치는 쏘쏘합니당
수건 더가져다달라 했더니 20분후에 가져가주시네용
그래도 친절하십니다!
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for staying at Citadines Waterfront Kota Kinabalu and sharing your experience.We’re delighted to hear that you found the room clean and comfortable. We sincerely apologize for the inconvenience caused by the limited trash bin and the delay in towel delivery. We also appreciate your understanding regarding the water dispenser setup and are glad to hear you were satisfied with its quality.We look forward to welcoming you again with improved service in the future.Warm regards,Citadines Waterfront Kota Kinabalu
firdaus hamzah
Studio Premier -huone, queen-size-vuode
Majoittunut 4. 2025
Pariskunnat
22 arvostelu
10.0/10
Ylivertainen
Lähetetty 14.5.2025
Nice room
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Warm greetings from Citadines Waterfront Kota Kinabalu!Thank you for taking the time to share your feedback with us. We’re delighted to know that you found the room nice and had a pleasant stay. Your satisfaction is our top priority, and we’re glad we could contribute to a positive experience.We look forward to welcoming you back again in the near future!Warm regards,Citadines Waterfront Kota Kinabalu
Hotel is rather new but some parts look a bit run down. Location was good, right opposite the KK market
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share your experience with us.We’re delighted to hear you appreciated our prime location right across from the KK Market. Your comments regarding certain areas appearing a bit run down have been duly noted. Please rest assured that our team is currently reviewing and addressing these areas to uphold the quality and comfort our guests expect.We truly value your feedback and hope to have the opportunity to welcome you back for an improved stay in the near future.Warm regards,Citadines Waterfront Kota Kinabalu
Vieraskäyttäjä
Studio Premier -huone, queen-size-vuode
Majoittunut 3. 2025
Perhe
27 arvostelu
8.0/10
Erittäin hyvä
Lähetetty 13.5.2025
Very satisfied to spent the amount of money for staying at this hotel
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for your kind feedback!We’re truly glad to hear that you felt your stay with us was worth the value. It means a lot to us that you were satisfied with your experience here at Citadines Waterfront Kota Kinabalu.We look forward to welcoming you back again soon!Warm regards,Citadines Waterfront Kota Kinabalu
Majoituspaikan vastaus: Dear Valued Guest,Thank you for your kind feedback! We’re pleased to know you found the bed comfortable during your stay at Citadines Waterfront Kota Kinabalu. We look forward to welcoming you back for another restful and enjoyable stay.Warm regards,The Citadines Waterfront Kota Kinabalu
У этого отеля в этом здании 3 этажа. На этажах душно и плохо пахнет. Номера не 26 кв.м а сильно меньше. Номер ушатан в хлам, только ванна норм. Не рекомендую тут останавливаться. В здании около 10-15 разных управляющих и разные апарты. Завтраки не понравились. Парковка была бесплатная.
Käännä
Majoituspaikan vastaus: Dear Guest,We’re sincerely sorry for the unpleasant odor in the building—our signature Citadines Zest scent did not meet expectations that day, and we’re addressing it. We also apologize for the worn-out condition of the room; our engineering and housekeeping teams are working on it. We're sorry the breakfast fell short as well. Your feedback is truly valuable, and we’ll use it to improve.Warm regards,Citadines Waterfront Kota Kinabalu