KWEN Suites-Tanjung Aru InfinityPool Seaview/Airport View

海景不錯，舒服

We had an overnight stay in Kota Kinabalu with this provider before our hike to Mount Kinabalu. Unfortunately, we were wrongly accused of taking two of their towels. The management held RM300 of our deposit for towels that were clearly worn and wanted us to re-check our baggage thats already packed for the hike. Despite explaining in detail where each of us had left the towels, the owner insisted the mistake was on our part. We even went to the extent of unpacking and repacking all our hiking gear at Mount Kinabalu just to double-check — only to confirm what we already knew: we did not take anything. In the end, while we were already at the summit of Mount Kinabalu, the missing towels mysteriously appeared at the doorstep of our unit. Yet, not a single apology or acknowledgment was offered by the owner. I dont have pic of the unit, nor towel, but here we are when the towel mysteriously appeared in front of their unit. Very disappointing experience.

Harap unit sediakan microwave, lain -lain terbaik

換房間服務不行！而且沒總枱服務也不行

Bilik yang sangat bersih dan wangi. Senang utk access bilik hotel dan senang berurusan dgn admin. 10/10 💗

其它都還還，老闆的服務不敢恭維，從入住辦理到離開沒一個順利的，實在無法暢通溝通。