Blue Lagoon Village - All Inclusive

I recently stayed at a so-called 5-star hotel and while it had its highlights, the experience was far from deserving of its star rating. Positives: The variety of swimming pools was impressive, offering something for everyone, whether you wanted a lively atmosphere or a quiet spot to relax. Additionally, access to the sauna was free, which was a great perk. The evening shows were absolutely amazing—well-organized, entertaining, and truly a highlight of our stay. Most of the staff, except for the reception team, were friendly, attentive, and always willing to help. The all-inclusive restaurants provided decent food with a good variety, adding some convenience to our stay. Negatives: The reception team was shockingly unhelpful. Upon check-in, they claimed to “upgrade” our room. Instead of the sea view room we had booked, we were given a larger room with a view of a wall and an internal bridge between buildings. I was not informed of this switch beforehand, and when I raised the issue, the receptionist's dismissive response was, "I don't understand your problem; we gave you an upgrade." Their lack of empathy or effort to resolve the issue was disappointing. To make matters worse, when moving rooms, I accidentally left a pair of pearl earrings behind. Despite raising the issue immediately, they were never found, and the matter was handled with a lack of urgency or care. Another oddity was the inconsistency in their coffee offerings. An iced coffee with Baileys was free of charge and made with espresso, yet a non-alcoholic iced coffee cost €3 and was made with instant coffee—a baffling policy that left us puzzled. Additionally, there was no iron in the room, and they didn’t even offer an option to borrow one, which was highly inconvenient. Finally, the à la carte restaurants were a complete disaster in terms of taste and quality, which was disappointing considering the price point and the 5-star claim. Conclusion: While the variety of pools, free sauna access, and evening shows added value to the stay, the unhelpful reception staff, missing earrings, odd coffee policies, and lack of room amenities like an iron made the experience frustrating. This hotel may have its nice aspects, but it is certainly not deserving of its 5-star rating.

Wir waren für 7 Tage im Blue Lagoon Village und kommen definitiv wieder. Einziger Minuspunkt ist der Meerzugang. Leider sind es riesige Steine die bemoost und dadurch sehr rutschig sind. Und der Pool war mir persönlich etwas zu kalt. Das Personal ist sehr freundlich und zuvorkommend.

Bel établissement. Domaine très vaste, il faut parfois marcher beaucoup en fonction de l’endroit où se trouve votre chambre. Le personnel est très agréable, surtout dans les différents restaurants. Il y a de belles piscines mais malheureusement pas possible de se baigner 🥶, le vent n’arrange rien. Les repas son corrects, les chambres propres et le service est fait tous les jours. Gros point négatif: les boissons. Les cocktails sont infects, les vins et la bière pareils. L’hôtel est plus proche d’un 4 étoile que d’un 5.

We stayed at this beautiful resort for the first two weeks of October this year. What a wonderful place! The hotel and facilities are fantastic. From the several pools to the entertainment, to the multiple restaurant choices and most importantly the fantastic hard working staff that ensure the standards. We really can't fault this place! The food was wonderful - always plenty of choice, fresh and well labelled. The restaurant staff were incredible. Huge shout out to Kathy in the Agean restaurant, Xanthe in the Mythos restaurant, who always made such an effort with the kids and to make us feel welcome. There are two kids clubs here. A hotel run one with the animation team and a TUI run one. Our kids loved Linn at the TUI kids club, Linn made every visit so much fun for them! The entertainment team - I don't even know where to start with singing their praises enough. They work tirelessly to ensure there's things going on to keep all ages entertained throughout the day. The evening entertainment here is just insane. What's also great here is that it didn't feel like "forced fun". When they came around to chat in the day and tell you what was going on there was no pressure sell, and the chats and laughs were great. There are so many pools to choose from, we had our fave and we want to give a huge thank you to Christi and Christina at the bar there. Our kids loved you guys and the mocktails! Last but not least - the entirety of the staff at the hotel were so friendly, helpful and it was evident how hardworking everyone was. We hop you all have a relaxing off season! We had an amazing two weeks, and have booked to return next October. We are already counting down to our next visit 💖

Net terug van vakantie op Kos met onze dochter van 2 met Coeliakie. Het resort regelt alles perfect voor mensen met coeliakie. Elke dag/2 dagen ga je bij de guest relations langs en geef je aan wat je wilt eten. Bij ontbijt oa keus uit brood, pannenkoekje, cupcake, muesli maar ook de producten die van origine al glutenvrij zijn bestel je daar. Want dan zorgen ze dat het helemaal niet in contact kan komen met gluten. Bij aankomst in het restaurant geef je aan welk kamernummer je hebt en dan komen ze het brengen. Bij lunch bijvoorbeeld pizza, patat, brood, vlees(waren) toetjes. En bij diner ook pizza, vlees, pasta en veel meer. Ook de snacks bij de verschillende tentjes op het resort heb je glutenvrije wafels, crepes en ook het ijs halen ze uit een speciale bak. Het is er echt goed geregeld, het spontane gaat er wel een beetje van af maar dat is denk inherent aan Coeliakie.

Super fijne vakantie zonder zorgen. Gelijk aan het strand en de hele dag een overvloed aan eten en drinken. Fijn personeel . Meerdere restaurants om uit te kiezen. En zo ruim dat andere gasten niet zo opvallen. Zeker voor herhaling vatbaar.