White Olive Marine Aquapark

Just returned from a week here and have few complaints. We have only ever done all inclusive once when our eldest (now 10) was a baby so we went with that in mind, all inclusive is never going to be super high standard. Food; we were pleasantly surprised that we found something each meal that all of us could eat (family of 5). I really loved how their pizzas were made fresh from scratch, slightly eased the guilt of kids living off it all week.... With regards to the previous comment re: allergy, although it was all very poorly labelled, having 2 children with an anaphylactic peanut allergy, WE as parents are hyper vigilant of what we choose to allow them to eat, knowing full well language and culture barriers are a risk. But we did not find this to be a problem. Food does become repetitive but in all honesty, we all know that about all inclusive don't we? Tried the al la carte on our final night, and the change of scenery was welcome, and the food marginally better. The rooftop terrace is in the process of being furnished ready to open, views are stunning up there. Rooms; we had a 2 bedroom family room, with 2 separate balconies. We found them immaculately clean and well maintained, even by greek standards! Yes there were ants in our room, but I believe that isn't preventable in all honesty. When guests are taking food and drink from the restaurant and leaving plates and cups in the common areas, they're contributing to the problem. Make sure any snacks are well packaged and you'll be fine. Beds were comfy and the air-conditioning was fab, 2 units one in each room which was good as kids preferred not to have theirs on. We appreciated daily room cleaning and fresh towels, nowhere else have we ever been offered clean towels daily. Entertainment; other than the mini disco, which my youngest LOVED, Entertainment was poor. It wasn't through lack of enthusiasm from staff, they're a really lovely team. But ideas and budget are lacking. We often went off to our room by 9 or 10. It's quite windy in the Entertainment area which I'd imagine puts many off, as quite chilly once the sunsets. Drinks; beer was fine, wine was meh, drinkable but not enjoyable. Local unbranded spirits were fine, they could make the cocktails much better if they tried, they're very basic, more like a spirit and a mixer . I saw someone mention slushies, I noticed one had been delivered to the lobby bar so hopefully that's in the near future. Nea4 the end of the week they'd opened up some new arcade machines and had new park equipment delivered, and that all looks lovely. The gelateria is an extra charge, but actually we didn't mind that too much. Nicer ice cream choices and crepes or waffles, and reasonable priced too. We didn't use the gym or spa so not able to comment. The lobby area is gorgeous, we spent many evenings relaxing and drinking in there. The location was the main let down for us. Altho we were aware of this before we went, we didn't anticipate the price of

The staff at the White Olive hotel were very forthcoming, friendly and professional. The room was consistently cleaned and the food was amazing especially they had a great vegetarian option. I could see that the hotel has alot potential and I would highly recommend this hotel. The only downfall was the gym's equipment needed to be upgraded. We also hired a bikes and it was easy to get to Kos town, Zia and other places.

From the arrival, we had 2 rooms booked between a family of 9, which we was expecting to in rather close proximity of each other, this wasn’t the case. They couldn’t have been further away. All this despite making a request on the date we booked to holiday 3 months prior. We was only told on arrival that their room set ups were different to what we had booked, but failed to inform us of this in advance. We had been told that it may not be possible to have rooms next to each other but to be allocated rooms at opposite ends of the resort was quite shocking. It was rectified the morning after, after waiting in the lobby for 3 hours for a room to be cleaned. The food - I have to be honest, I wasn’t impressed. We are far from picky eaters but the options varied every night but wasn’t to the expectations of my family or I. This resulted in the kids having pizza and chips every day. On the plus side, the pizzas were made fresh every 10 mins and were probably the highlight of the food. The were only a select few item which had an allergen label with them, and with 2 kids with nut allergies, we nearly had a fatal incident. One child went to pick some ice cream up for his dessert thinking it was Mint Chocolate Chip (this ice cream wasn’t labelled with an allergen marker), and only down to the quick thinking of said child realising that it didn’t smell like mint, we later found out after speaking to a member of the restaurant staff, turns out to have been Pistachio ice cream! Again, no labelling! Reception - We asked about late check out as our flight was a late evening departure, and was told that 1 out of 2 rooms was available for late check out and I asked the member of staff 3 times if I had to pay, to which his reply was no. 3 times, same answer. So it came to a shock when I checked out I was told I had to pay. Housekeeping - EVERY morning between 8.30 and 9am, a housekeeper entered our room after the faintest of knocks to our shock, even tho there a do not disturb sign on the door handle outside. Our 2nd room look like it hadn’t been cleaned all week as there was dust and fluff balls throughout the apartment. All in all, we had high hopes for this resort after its renovation, and after looking into the White Olive brand and their achievements, we were severely let down. I don’t think I would bring my family back here again.