Xeno Eftalia Resort Hotel

AVOID this place at all costs. It's not a family friendly hotel at all unless you're from Russia. There's a serious breakdown in communication with the staff/reception because of the language barrier. It took numerous attempts for us to get upgraded to a bigger and better family room due to the poor state of original rooms. The food is definitely catered towards the highest percentage of customers who are Russian. There's no air conditioning in the dining areas which is problematic in 42 degree weather. We went all inclusive and you have to pay daily for your children to enter the kids fun zone. You have to pay for the ice creams and most of the drinks. We spoke with many other UK residents there who all shared accounts of being racially targeted and intimidated by the Russian residents. The kids water slides are only open from 10am (or 10:30am dependant on when they feel like opening them) and close at dinner for few hours then again around 5pm. My two children, mother and myself came down with food poisoning which took 2 days out of our 10 day holiday due to being bedridden. We also had to argue with the management to allow us to bring bread and salad to our room while still recovering. All in all this will definitely be a memorable holiday unfortunately just not in a good way, especially since I paid for too! Unless you are Russian you will not fit in here and they are so rude and ignorant they just barge you out of the way to get what they want. Stay clear of this place.

Unser Aufenthalt war okay. Das Essen war lecker , aber es gab kaum Abwechslung, besonders beim Frühstück. Die Zimmer sind alt, kalt eingerichtet und müssten dringend renoviert werden. Es gab nur drei Steckdosen, keinen Mülleimer, und gereinigt wurde nicht täglich. Das renovierte Badezimmer und die kostenlose Minibar waren die wenigen Pluspunkte. Die Poolanlage war okay, aber das Wasser viel zu warm – keine Abkühlung. Getränke musste man sich selbst holen, leere Becher wurden nicht abgeräumt. Trotz All-Inclusive-Plus kosteten Slush-Eis, Popcorn und Shisha extra. Für Kinder gab es keinerlei Snacks zwischendurch – nicht mal ein Eis. Die Rutschen waren super, und die Bademeister haben sich wirklich toll um die Kinder gekümmert. Auch die Animateure waren freundlich und engagiert. Was gar nicht geht: Abends liefen extrem laute Techno-Partys mit halbnackten Tänzerinnen – völlig unpassend für ein angeblich familienfreundliches Hotel. Viele Gäste waren betrunken und benahmen sich respektlos. Abends wurden wir weder in der Lobby noch draußen bedient, das Personal war größtenteils unfreundlich. Der Speisesaal war viel zu heiß – für die Größe nur zwei kleine Klimaanlagen. Oft gab es nur Plastikbesteck, und die Toiletten waren in ekelhaftem Zustand (verschmutzt mit Urin und Kot). Der Strandbereich war eine Katastrophe: kaputte Liegen, defekte Tische und das Meer selbst war voller Müll – absolut ungepflegt und kein schöner Ort zum Entspannen. 🔻 Fazit: Ein paar positive Aspekte wie die Rutschen und das freundliche Personal am Pool, aber insgesamt war unser Aufenthalt geprägt von schlechtem Service, fehlender Sauberkeit und einem ungeeigneten Umfeld für Familien. Leider keine Empfehlung von uns.

Worst hotel with the rudest and most predatory staff I have ever experienced. On our first day we arrived in the early hours of the morning to be met with no rooms. We were shown to available rooms which were in the 'family rooms' block, which was more like a 60s style prison block with the most awful rooms I have possibly ever seen. There were hardly any lights in the corridors, pieces missing out of the tiles of the floor in the rooms, blood stains on the bedsheets and mould all over the bathroom. We had stated to the staff that barely spoke a word of english that we did not want these rooms and they were not the ones we payed for. As a family of 5 in these family rooms there was not enough beds so we were told one of us to sleep on the old, dusty sofa in the room. We refused and half of us had to stay in this family block and the other members of out family, my daughter and her severely autistic son, were taken into the main hotel block. We were then told to go back to the reception at 11am to be given other rooms, so we endured this room for one night. The next morning we were met by the extremely rude day staff on reception who did eventually move us to the 'garden view' rooms which were actually just a view over the bin collection space. We were a bit happier with these rooms as they weren't in the horrible family block and we had been given the two rooms on the same corridor that we asked for. Throughout the night we were awoken by staff in the loading area below our rooms talking and constant deliveries and bin collection through the night. Across the way there was a hotel facing us that had extremely loud music, which we understand the hotel cant do anything about. These rooms also had leaking showers which flooded the rooms. With having a severely autistic child with us the noise throughout the night that we could here in these rooms was unbearable for the child with autism and for the other children and the adults is our family as none of us could get any sleep. After one night in this room we went down to the reception again to ask if we can move rooms because of the noise, we were met by the rude staff we had spoken to the previous morning suddenly not being able to speak any english and rolling their eyes at us. They dismissed our request and we were left to these rooms again. On our fourth night at this hotel it was the hotel 'party night', this night was a total disaster for our family and frankly traumatising. My granddaughter went up to the bar and was asked her age by the barman but we just dismissed this as it could be totally innocent, but the next time she went up she was asked for her name, age and social media names by a different member of the bar staff. She walked away and came to sit with the family but the same bar man who asked for her social media and Instagram kept pestering her asking her silly questions and getting very close to her. She kept dismissing him but he kept coming over to her, on his around 5th or