Giannoulis – Cavo Spada Luxury Sports & Leisure Resort & Spa

Personnel très sympathique, l’endroit est hyper charmant. Très belle expérience, on a bien mangé, on s’est bien reposé.. à refaire avec grand plaisir

Great stay!!! Great stay! We got upgraded too which was a very pleasant surprise! Staff was always friendly and helpful to everyone! I will definitely choose this hotel if I want to stay in Chania in the future…

Firstly this is a nice hotel that is clean and everything you would expect. The staff are friendly and if you're a sports fanatic (we are not) then you can gym, run and yoga away to your heart's content. The hotel location is right by the sea (although far too rough when we went to go in it) and the pool is spacious and pleasant enough to swim in. I have to say that the food was superb. Plenty of choice and some really delicious dishes for all tastes. Both breakfast and dinner options were spot on. But sadly this is where the positives end. We went half board for a change as we thought the all inclusive package was a little pricey when booking. When we arrived late at the hotel we asked whether there was any water in the room only to be told there was none but ample drinks in a well stocked mini bar. So we bit the bullet and consumed 4 small bottles of soft drinks to the tune of 16 euro. We booked a junior deluxe suite. Nothing deluxe about it but there was a desk in there with a chair so I suppose that constitutes a suite. All in one room. One of our boys had a sofa made up but the other had to make do with a creaking camp bed which was disappointing. Not something befitting a 'luxury 5 star spa resort' The room was ok but a little tired - one plus is that it opened up to the pool on the ground floor. Now onto the drinks... A plastic half cup of cretan lager will set you back 6 euro and a mailbu and coke an incredible 11 euro. My children had a mocktail each one evening which consisted of half a lemonade and a dash of blue curucao - an absolutely shocking 17 euro for both!! The mini bar was astonishing where a miniature whisky or vodka will set you back 10 euro and a small sparkling wine 12 euro. Such importance is placed on the contents of that mini bar that there is a person assigned each morning to visit each room to check it - nothing is left to chance! Normally a task for housekeeping, I've never come across this. We removed the temptation by going to the supermarket to get some supplies. But there was a polite note saying that the mini bar contents was not to be touched. And this is where this hotel lets itself down. It's permanently looking to screw a little more out of its guests - even themed nights like BBQ's and Italian were charged as extra - even to all inclusive guests. We enquired about upgrading (just to escape the eye watering drink costs) only to be told it would be an additional £1200 for 2 adults, 2 children! And if you're all inclusive don't think about helping yourself to the ice creams in the fridge by the pool bar - they're for'ultra' inclusive guests - so guess what? - there's a cost for that as well. The weather was mostly cloudy with some sun in the afternoon but bear this is mind when booking later in the year as the hotel was closing at the end of the week we were there. Most guests here are a combination of gym rats and super fit bods who spend all day in the gyms or running around the hotel or elderly coupl