Avra Imperial Hotel

We actually travelled in August 2023 but I felt it imporant to leave my review. This is NOT a 5* star hotel. I will list the issues we had: - First room we were given was one of the noisiest I have ever stayed in. We had arrived late from our flight so had no choice but to sleep that first night, but having a 4 year old the noise was awful. It was close to the courtyard and people were screaming shouting and banging doors gone midnight. They eventually moved our room which took some reminding constantly and had to be put in a completely separate complex to our family which we had not choice but to accept. - the new room albeit, quieter, kept having flooding issues in the bathroom which was smelly and rank. People kept coming to fix it but it kept happening. - If you don't call and book the kids club in advance (like, really in advance) it won't happen. My 4 year old also did not enjoy it - found it quite boring so we only did 2 half day sessions. - they say you can use your vouchers for the a la carte restaurants but again, don't leave this until you arrive otherwise you will not have a chance. - the breakfast is MAD - expect to queue for ages. - sunbeds. Like most other all inclusives this is standard. however we followed the rules (at the start) and did not get up early to reserve beds. But it CONSTANTLY happened. We then worked out if we went when some of us were eating breakfast it was fine, but the staff removed our items and dumped them - yet there were hundreds of other people who had done it and nothing was moved?! - housekeeping. if you have children, DO NOT leave sentimental soft toys/items, even in an obvious safe place in your room. Our daughter's toy she had had since birth and could not sleep without got taken by housekeeping. The hotel reassured us it would be recovered but nothing. We had literally left it out (not wrapped up in sheets) and it was likely binned. It was such an awful end of the stay. The staff really did not do anything to attempt to sort this for us. We were even happy to go to the external laundry people to look ourselves. It never was retrieved. I found there was inconsistency with service, the food (apart from the Asian restaurant) was really basic. For the price, we were really disappointed.

Me and my girlfriend spent a week at Avra Imperial Hotel half board last July, we have been to Greece and Crete several times before but never stayed at this hotel before. We really enjoyed our week here in the beautiful town of Kolymbari, we found the location of the hotel to be great since it was remote enough from major cities to enjoy the peaceful beaches and beautiful views onto the mountains that the town has to offer, yet it was relatively close to Chania allowing for a pretty quick transfer from the airport to our hotel as well as convenient commutes to the city using the public bus. There were lots of great restaurants such as Edem and Palio Arhontiko located close to the hotel (5 minute walk) allowing us to have a great A La Carte dinner and a sunset walk each evening we spent there. There were quite a few nice sightseeing opportunities close to the hotel such as the Byzantine monastery located just up on the hill (20 min walk) with beautiful views of the island and sea. Upon arrival we were pleasantly surprised by a sea view room despite opting for a garden view room. There was a supermarket located a short walk away from the hotel allowing us to stock up on essential items our trip as well as local gifts for our friend s and family back home. The rooms were clean, modern and renovated when we arrived. The rooms were designed beautifully and practically for a couple’s retreat, fridge was kept empty according to our request, the air-conditioning while not adjustable was set to a good temperature which allowed us to escape Greece’s July heatwave during the peak afternoon hours. All the necessary appliances and additional garments such as a safe, vanity mirror, fridge, bathrobes, slippers, mugs and glasses as well a corkscrew were found in the room as additional items were provided to us upon request. One little feature of the room which did annoy us was the matte glass window found in the bathroom leading to the hallway which we found quite unnecessary and let in excessive noise during the night from the hallway. The balcony of the room was large and provided adequate privacy from our neighbours, one thing we missed was drying rack for all the wet bathing suits we anted to dry after the pool. The food found at the buffets was very good and there was a wide selection. It was a well rounded mix of international as well as local dishes. The breakfast service (specifically coffee ) took quite a while yet nothing out of the ordinary and the restaurant staff were generally friendly and helpful. The opening times of the restaurants were adequate and even after a delayed afternoon cruise we managed to grab to get a lunch with most of the options still available. There was a wide selection of international and local drinks, wines, beers and cocktails at the bars and restaurants of the hotel (averaging at about 10 Euro per cocktail). The pools, spa and beach of the hotel far outmatched our initial expectations, with several pools too chose form

Great

Es ist ein mega schönes Hotel! Wirklich immer wieder gerne ….

Wir waren insgesamt sechs Nächte in diesem Hotel und es hat uns wirklich sehr gut gefallen. Allerdings hatten wir ein Zimmer mit Privat Pool und dieses Zimmer war in einem anderen Gebäude von dem Hotel gelegen, und man musste immer über eine Fußgängerbrücke laufen, um dann ins Hauptgebäude mit den großen Pools zu kommen. Wir würden noch mal in das Hotel kommen allerdings dann das Geld für das Privat Pool Zimmer sparen, weil der Privat Pool leider viel zu kalt war im September und das bei einer Außentemperatur von 28°. wenn man All Inclusive gebucht hat, kann man sich dort ausreichend den Magen voll schlagen und die ganze Karte von oben bis unten durch trinken. Die Speisen sowie die Getränke haben alle eine sehr gute Qualität gehabt und waren zu unserer vollsten Zufriedenheit.

We traveled through Crete and stayed at a double bed luxury room with pool view. It was in de building across the street so not in the main building but it was much better over there. Perfectly for couple without kids. Our restaurant was much smaller and less crowded with extra chosen meals from 5 star chef Babi. At this point we wanne thank Nikos, Argiro, Manolis, Giannis and Elaine for your services. At the entrance is a baby kitty and lots of good places to enjoy. To mention the beach is full of Stones maybe you could build a little path with sand sacks or something similar and the cleaners could be a bit precariously. Nevertheless it was a great hotel and so beautiful as well. Thank you for the stuff members who made it more nicer there for us. Greetings Ari and Zoi