Zone by the Park Kolkata

Excellent place to stay. Shall recommend others.

Honestly speaking, the hotel was great. The location was a bit far from the airport, BUT it is located at one of the cleanest places in Kolkata, making it a huge plus. Now for the details: Room: 5/5. The decoration, the ambiance, the wall art. Lobby and other places: 5/5. Absolutely loved the design and hotel architecture. Bathroom: 3.5/5. Honestly, it is a basic bathroom, but I expected more from a 5 star hotel, even on the cheaper rooms. There was no bathtub, which I feel is fairly common everywhere I’ve stayed in. ONE PROBLEM: A major issue I have faced was after turning on the water. It had a smell, which I am guessing is from the river beside it. I feel like the Hotel should add a water filter to avoid this problem, because the smell doesn’t go away until the water is turned on for at least 5-10minutes. If I wasn’t South Asian, I probably couldn’t have taken the smell as easily as I did. I would put this in High Priority to fix for attracting many more customers. Bar and Food: 4/5. Good collection, great taste but very expensive. Lastly, a shoutout to Al Jabbar and Al Sahid from the Housecleaning service, they were extremely polite, fast, very thorough with their cleaning and very well mannered. Absolutely a delight to talk to and learn about the local areas. I would definitely stay at this hotel again. Very rare to find such good hotels, with some minor flaws.

Good property could have been maintained even better

The stay was horrible right from the get-go! The staff is extremely rude. The pool is tiny. The food isn't upto the mark. It was a horrible stay! Flies in the restaurant. Even their handwash is something a dhaba would also not use.

I had a pleasant stay at Park by Zone in Kolkata. The breakfast was absolutely delightful, and the dinner I ordered from the hotel was equally delicious. The overall ambiance and comfort were up to the mark. However, a few things need serious improvement: 1. Security & Luggage Checks: One of the major drawbacks was the constant baggage checking by security every time I exited the hotel—even though it had already been done during check-in. It felt excessive and unnecessary, making the experience uncomfortable and a bit frustrating. 2. Delivery Handling Policy: Ordering from apps like Blinkit or Swiggy was another pain point. I was asked to walk nearly 1 km outside the hotel premises to collect my delivery. The hotel should consider allowing delivery partners to hand over items at least at the lobby or just outside it. The security staff was also not cooperative or helpful in this matter. While the stay overall was good and food quality stood out, these issues significantly impacted the convenience and guest experience. I hope the management takes these points seriously and works towards improving these issues

Excellent experience in toto,happy & helping staff Quick room service,happy front desk manned by courteous staff Nice & convenient location,close to the airport Decent airy rooms