Lapland Hotels Saaga

Loved this hotel, staff were all friendly and helpful, nothing was ever a problem, food was delicious, great selection of drinks. Great location right next to the ski slopes and a few restaurants and rental/booking facilities across the car park, highly recommended

- The location of the hotel was absolutely perfect for our skiing trip. We could put on our skiis outside and get straight to the lifts. - Easy paring outside the hotel. - The room was clean and big enough for the three of us. Lovely view over the mountain and perfect for the kids to go out and play in the snow. - The kids loved the swimmingpool after a day out skiing. - Breakfast was nothing special but ok. - I would have liked to have a dryer cabin in the room for our damp skiing clothes and boots. I will gladly stay here again.

Superbe endroit pour vavacnces de ski. L'hotel est super bien situé , près des pistes de ski. Les appartrements sont spacieux et bien équipés. Le buffet pour le petit dejeuné et diner est parfait et les produits de très bonne qualitée. Le personnel est très efficace et serviable. L'hotel propose des chambres ou des appartements avec sauna. C'est la deuxième fois que nous y allons, la première fois nous étions dans le batiment principale et cette année dans les nouveaux batiments en contrebas. La vue est plus belle si vous êtes dans celui le plus bas et coté Est mais vous devez vous deplacer chaque fois pour les repas dans le batiment principale. De plus rien n'est prévu pour l'arrivé et le depart si vous avez des bagages et c'est pas evident .( Peut être prévoir un chariot ou un traineau pour les clients ). La piscine et le grand sauna sont inclus quand vous réservez des chambres dans le batiments principal mais pas si vous prenez un appartement.... dommage :-( Superb location for ski holidays. The hotel is superbly located, close to the ski slopes. The apartments are spacious and well equipped. The buffet for breakfast and dinner is perfect and the products are of very good quality. The staff are very efficient and helpful. The hotel offers rooms and flats with sauna. This is the second time we've stayed there, the first time we were in the main building and this year in the new buildings below. The view is better if you're in the lower, east-facing building, but you have to move to the main building for meals every time. In addition, there is no provision for arrivals and departures if you have luggage and this is not easy (perhaps provide a trolley or sledge for guests). The swimming pool and large sauna are included when you book rooms in the main building but not if you take an apartment.... shame :-(

We stayed in one of the chalets as a couple at the end of January. I’m not sure it really qualified as a “chalet” as it was part of a much larger building, but it was still very nice. The private sauna was wonderful as was the included breakfast, which was among the best hotel breakfasts I’ve ever had. I agree with some of the other reviewers that it seemed weird to leave the balcony lights on all night when you’re trying to look out at the sky, but maybe there’s a good reason for that. It also seemed strange not to supply at least some coffee and tea supplies in the rooms, especially since the grocery next to the hotel is very limited. But overall this was a magical place with easy bus connections with the Kolari train and many great tour options. The spa within the main hotel was not included in the chalet price and we didn’t see that, but were very happy with the private sauna in the chalet.

Très bel hôtel.Le personnel très agréable et souriant.Les chambres très propres et confortables.Trés beau restaurant avec une petite musique de fond très agréable qui nous rappelle que nous sommes en pleine nature.La salle de bain nickel très fonctionnelle et très propre également aucune trace d'humidité.Les repas sont bon il y en a pour tous les goûts impossible d'avoir faim.Nous avons apprécié les jus de fruits le matin et les eaux excellente aromatisées aux baies pendant nos repas.Pas eu l'occasion de tester la piscine ça sera pour l'année prochaine en résumé n'hésitez pas pour y séjourner vous ne serez pas déçu.

We have just returned from a 4 night stay 22-26th December. All I can say is wow, we have already rebooked to come back next Christmas for 7 nights in the same hotel we loved it that much. So we booked our package deal with TUI and blew from Birmingham to Kittila airport. We had a 6am flight and decided to stay in hotel Ibis at the airport the night before so we could get a couple of hours rest as we have a five year old little girl and thought it wouldn’t be fair to wake her up really early as we was travelling from Liverpool to Birmingham. The staff at the airport were amazing, dressed as elves and came over to speak to each child individually asking them if they have been good etc. Again the staff on the plane were amazing with the children and had them singing Christmas songs at the front and back of the plane and entertaining them with some games. The pilot dropped the plane a few times and said Santa had landed on the plane with his reindeers when we were close to landing. Upon arrival at the airport the whole process was really quick, we went through customs collected our luggage and was shows to our coach were we put our luggage and then walked back to a small building right by the coaches. This is were we collected our snow suits, boots and gloves etc. They gave us a large bag to put it all in and we pulled it along the snow back to the coach and off we went. In total it took about 30/40 mins to arrive to the hotel but it felt like 10 mins as the view was just unbelievable. When we arrived at the hotel we were lucky enough that our room was ready to check in straight away and wow what a view we had from our room. We were second floor so our door open straight into the slopes which was definitely a deal breaker for us as we could just walk out our room and play on the sledges on the slopes. We were bed and breakfast which was perfect for us as we like to try new places and not be tied down to bullet food. The first night we ate our tea in the hotel which was really nice food and reasonable price. I think it came to €70 to two adults and a child with drinks included in that price. The remaining nights we went for a meal in the local restaurants which were about 2/3 mins walk from the hotel. Again all the restaurants were really nice and reasonable price. The hotel is situated in a really great location right next to the ski slopes, restaurants, ski rental shop, tourist shop were you can book extra excursions. Although we arrived the 22nd of December and did not have extra excursions booked, surprisingly they had them all still available such as husky ride, reindeer ride, snowmobiling, so we just booked all this when we arrived. We booked private ski lessons on Christmas Day and also rented the ski equipment from the hotel which was about €40 each for the day. We had such a good time skiing and would highly recommend the slopes here as they have a huge variety of slopes. The spa- wow the spa area was much nicer in person than t

We stayed as part of a TUI Lapland trip, the staff were all very helpful and friendly from the moment we arrived to the moment we left. The rooms are a little dated, we had a twin with a pull out sofa bed, bit of a squeeze for a family of 4. Bathroom had a shower, no bath. Beds were comfortable enough. The buffet breakfast was decent enough, although there was no variation so after 4 days was a little samey. Little things like a decent coffee being chargeable doesn’t help either. We also ate from the bar one evening (Bistro menu), which was again fine, menu very similar in all the resort eateries, and the staff also seemed to appear over the road in Taiga too. Swimming pool was a handy addition, a little cold mind, but addition of a couple of jacuzzis is good. Overall a decent stay, and would return for skiing in Ylläs.

Hôtel situés aux pieds des pistes de skis, les chambres sont spacieuses et le plus c est l'armoire chauffante dans la salle de bains Les repas sont variés et excellents du petit déjeuner au dîner Le personnel est très sympathique Nos animateurs Victoire , Emma et Alexis sont top La piscine , le spa et le sauna sont un plus pour finir la journée

We’ve just returned from what was a pretty shambolic, awful and upsetting, experience with TUI in Lapland. Whilst we were really pleased with the welcome at Gatwick, and the staff at the airport and onboard were wonderful, the issues started as soon as we arrived at the Saaga Hotel. And a saga it was. Room allocation As we arrived, we were allocated a room, allegedly a 10 min walk from the main hotel building. Having been awake since 2am, we were told to drag ourselves, our luggage, our sack of snowsuits, and our 5 year old across the snow, to a block of chalets. Staff pointed in the general vicinity of a a few buildings in the distance. When we figured out the difference between what was on the piece of paper we were given, and the name of the building we were actually due to be in, we got our room - 30 mins later. Upon arrival, we unpacked for a couple of hours and decided to begin our holiday and play in the snow. As we were getting ready to leave, suddenly, our room door opens. We heard some voices outside and quickly realised it was another family coming in - they had been allocated the same room. Luckily, despite being mid getting dressed to go out, we were all decent. The family who were trying to come in were equally as tired and despondent as we were. After numerous phone calls (from our own phones as the rooms didn’t have any despite being 15 mins away from the main hotel), we were told that we had actually been allocated the wrong room and had to move. We’d spent about two hours unpacking and were not too pleased to say the least. The discussions continued and a ‘shift manager’ eventually made her way to the block. Upon arrival, this incredibly rude lady told us we had to move and that was that. We questioned why they just couldn’t give the other family another room. They initially told us the hotel was fully booked, but they then said there were no others in the ‘category’ they had booked for. They were adamant we had to pack our things and move. We weren’t too happy and wanted to see what alternative they could offer. Having spent so much time unpacking, we explained that we didn’t mind them moving us if they were happy to move our things for us to avoid us spending another 2 hours packing and unpacking. When you’re on a three day holiday, this time is important. Whilst we were negotiating the next course of action, three members of the hotel staff barged into the room (two men and one woman) and started remaking the beds, and cleaning the room. This is whilst my five-year-old, my wife, and myself were sat in the room. It was quite intimating, incredibly aggressive and completely inappropriate. As the hotel staff did what they were doing, I walked outside the room to see the ‘shift manager’ talking to the other family. It seems they did have another room after all. We stayed in our room. After we came back from playing in the snow, we tried to get into our room, only to find out we had been lock