Pavilion Samui Villas and Resort

The hotel is good for young families. I went with my elderly parents, so it was difficult for them to move around, due to there being many steps everywhere. The service staff is generally very good, and the food is good too. Now for the areas of improvement: 1) On our first day at the beach, there was some miscommunication with a server. We asked for a drinks menu and it took him 20 mins to get it to us, so in the meantime, we decided what we want to get. When he finally came to us and we have him the order, he got upset that we didn't even look at the menu. After that, he got the order wrong. This wasn't entirely his fault, there was a genuine miscommunication, but again, he was very rude to my father about it. Then he started rolling his eyes and shaking his head at my dad. Who is 81 by the way. Luckily, the other days, we had different staff helping us and they were wonderful. 2) Housekeeping: Not the best. The room was quite dusty. Floor was quite sandy too. Tip: Ask for sea facing rooms. The other rooms are a little darker and the ground floor rooms can occasionally have a drainage smell, as the drain system is right outside the room.

Все замечательно, из минусов небольшая усталость отеля

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