Silavadee Pool Spa Resort

Very nice and peaceful would love to come again soon.

disappoint stay ,no existing beach, no existing gym ,service terrible, middle of nowhere location

酒店歧視中國人，安排最差的房間給我們，連續訂三晚的，我們想第二天換房間都不給，態度十分惡劣，酒店工作人員非常強勢，一點都不覺得有問題也不肯和房客溝通。反f f而白人他們又送蛋糕又肯換房，區別很大。

位置很美的

We booked this five-star hotel as a special because my wife was celebrating her birthday during the stay. Unfortunately, we can't give Silavadee a five-star review. On the positive side, the staff were all fantastic. Always smiling and friendly and happy to help. Also, the breakfast was excellent. From 4.3 0pm to 5.30pm, the hotel offers a small selection of free drinks. This may sound good, but we were only in the hotel at that time twice during our stay. Now for the negatives. Upon arrival we were told one of the two restaurants was being rebuilt so there was only one available restaurant. And the swimming pool next to the construction site wasn't staffed and was too noisy to use. There was a second swimming pool. For this inconvenience we were given a credit of 500 baht per day which had to be used in the hotel on food and drink, etc., and 20% off menu items. This wasn't a good start. We booked an ocean view room and so we expected an ocean view. While technically we did have an ocean view, the majority of our view was trees and rooftops. And when sitting on the bed, there was no ocean view, just a view of trees - see photos. This is not acceptable for a room advertised as having an ocean view. If you book an ocean view, make sure you do not get room 210. The resort was built 17 years ago and needs some maintenance. For example, in our room the floor was badly scratched in places and the caulking in the bathroom was discoloured at best and filthy at worst - see photos. Also, when the ceiling was painted, the painter couldn't be bothered to cut in around the smoke detector but just rollered straight lines around it - see photo. While this isn't a major issue, I would expect a five-star hotel to show better attention to detail. The restaurant food was fine, but here were no daily specials offered, (something that many restaurants offer) which made the menu boring and predictable after a few days. But I think the menu prices were too high. The drinks prices were also very high. Maybe management think that people who can afford a five-star hotel can also afford to pay more than a reasonable price for food and drinks. Every time I used the swimming pool, there were leaves and debris from trees floating on the surface. I expect better at a five-star hotel. Doesn't management employ someone to clean the surface? Do not ask reception to order a taxi for you. Contact a company direct if you can. For a taxi to or from the airport the hotel charges 750 baht. If you order it yourself it's more like 500 baht - 33% less. I think this is an unacceptable price increase for making a ohone call - a call that should be free as part of the service. If hotel management have any self respect and care about their customers, I expect them to offer me a partial refund to compensate for the partial sea view and flawed room.

我們住了6晚，睡和吃都很好，早餐非常好，午餐晚餐也好吃，可惜餐廳在室內享受不到海風。房間的泳池海景很好，不知道為什麼泳池邊的休閑區吹不到海風。海灘很安靜但沙子很不舒服。購物不方便，比較適合窩在酒店。