Baan Haad Ngam Boutique Resort & Villas

Sewage smell from the toilet

This is a small and comfortable hotel and the staff are very kind . You can take your breakfast looking to the ocean meanwhile you enjoy the food and the atmosphere! Is not far way from the city downttown (1,5 km) with many options of bars and restaurants! We enjoyed a lot!

Overall: The hotel itself is quite lovely, though its location might not be ideal for those seeking easy access to city centers or a wide variety of nearby activities. Pros: * In-room Pool: The in-room pool was a fantastic feature. Cons: * Disruptive Cleaning: Daily room cleaning, typically between 3-5 PM, often interrupted our plans, especially our enjoyment of the in-room pool. Our request for earlier cleaning (12 PM) was not honored. The cleaning itself was very quick (around 15 minutes). * Uncleanliness: The bathtub was dirty (pictures provided), and the overall floor cleanliness was unsatisfactory. * Inconsistent Service: Hotel staff were generally agreeable to requests, but follow-through was unreliable. An issue with the shower (alternating between scalding hot and icy cold water) was poorly addressed, and the problem persisted throughout our stay . Key Improvements: * Flexible Cleaning Times: Offer guests more flexibility in scheduling room cleaning, perhaps with a designated "do not disturb" option. * Enhanced Cleaning Standards: Improve cleaning protocols, particularly in bathrooms. * Improved Service Delivery: Ensure that guest requests and issues are addressed promptly and effectively. I hope this revised version is more helpful and concise!