Explorar Koh Samui - Adults Only Resort and Spa arvostelua

Majoituspaikan vastaus: Dear Mr. Andrew,Thank you for your kind words! We're thrilled to hear you enjoyed your time with us and found the resort to be awesome.It was a pleasure having you as our guest, and we hope to welcome you back for another memorable stay soon!Warmest regards,Bee & The TeamGuest Experience Supervisor

Majoituspaikan vastaus: Dear DBZH,Thank you for sharing your feedback. We sincerely apologize for the wait time you experienced during breakfast. We understand that timely service is important, and we regret that we did not meet your expectations in this regard.Please know that we are addressing this issue with our team to improve efficiency and ensure a smoother experience for our guests in the future. Your insights help us grow, and we truly appreciate your patience and understanding.We would love the opportunity to welcome you back and provide you with an even better stay. If your travels bring you our way again, please let us know—we would be delighted to take extra care of you.With warm regards,Bee, Guest Experience Supervisor and the team

Majoituspaikan vastaus: Dear Jingyu,Thank you so much for taking the time to share your wonderful review! We are absolutely thrilled to hear that you enjoyed your stay and found the room luxurious and comfortable. It’s great to know that the large outdoor pool added to your experience and made your visit even more relaxing.We are also so pleased to hear that our team’s friendly greetings and attentive service left a positive impression on you. Providing warm and welcoming hospitality is something we strive for every day, and your kind words truly motivate us to keep doing our best.Knowing that you were satisfied and would like to visit again means everything to us! We can’t wait to welcome you back for another stay. Whether you’re returning for more time by the pool, some well-deserved relaxation, or simply another memorable experience, we’ll be here to make it special.Thank you once again, and we look forward to seeing you soon!With warm regards,Kate & The TeamGuest Experience Supervisor

Majoituspaikan vastaus: Dear Robert,Thank you so much for sharing your experience of your stay with us! We are thrilled to hear you had a wonderful holiday with us and enjoyed the welcome drink (a fresh coconut with rum is always a hit!), the friendliness of our team, and our amazing breakfast. Your kind words mean the world to us.We appreciate your feedback about the noise in the Deluxe Sea View Rooms and apologize for any inconvenience this may have caused. Your comments are valuable, and we'll look into ways to improve the soundproofing for a more peaceful stay.It’s fantastic to know you'd still choose to stay with us again. We can't wait to welcome you back for another memorable holiday! 🌴✨With warm regards, Kate & The Team Guest Experience Supervisor

Majoituspaikan vastaus: Dear Valued guest,Thank you for sharing such a lovely review of your stay with us. We are thrilled to hear you enjoyed our service and found the hotel beautiful. It means so much to us that we could contribute to making your experience memorable.We look forward to welcoming you back for another wonderful stay!With warm regards,Kate & The Team Guest Experience Supervisor

Majoituspaikan vastaus: Dear valued guest,Thank you for your review. We are sorry to hear about your experience, and we certainly never want our guests to feel uncomfortable. It sounds like there might have been a bit of a mix-up during your stay.Our team did try to explain our room policy, which allows for a maximum occupancy of two persons per room and not three.We understand that things may have come across differently, and we sincerely apologize if our explanation felt less than welcoming. Your comfort is our top priority.Again, thank you very much for staying with us and we would love to welcome you back soon.Warmest regards,Jan & The TeamGuest Experience Manager

Majoituspaikan vastaus: Dear YANBQ,Thank you for your support and feedback! We are very glad that you are satisfied with our hotel's environment, and we look forward to serving you again in the future!Bee & The TeamGuest Experience Supervisor

Majoituspaikan vastaus: Dear Valued guest,Thank you for sharing your feedback with us and for having chosen Explorar Koh Samui to be part of your journey. We are delighted to hear that you found your stay overall pleasant and that our staff, especially our chef, made such a positive impression on you.We sincerely apologize for the issue you experienced with the bathroom. This is certainly not the standard we strive to uphold, and we appreciate your patience as we tried to address the situation. We understand that moving rooms may have seemed inconvenient, and we regret that this impacted your experience.Please rest assured that we have taken steps to investigate and resolve the issue to prevent this from happening again. Your comfort is our top priority, and we hope to have the opportunity to welcome you back for an even better experience in the future.Warmest regards, Kate & The Team Guest Experience Supervisor

Majoituspaikan vastaus: Dear Kaela,Thank you for your fantastic review and for sharing your experience at Explorar Koh Samui. We are delighted to hear that you enjoyed your stay and found the hotel to be quiet and relaxing. We're especially glad that the special touch of the cute duck made your honeymoon even more memorable!We appreciate your kind words about our service and congratulations again on your honeymoon! Again, from our whole team thank you very much for staying with us and we would love to welcome you back soon. With warm regards, Kate & The Team Guest Experience Supervisor

Majoituspaikan vastaus: Dear Valued guest,Thank you for sharing your fantastic experience and for having chosen Explorar Koh Samui to be part of your journey. We're so happy to hear that you enjoyed the tasty food, cozy atmosphere, and the quality of our service. It's great to know that you appreciated the variety of our menu and the live music in the evenings—it’s one of our favorite ways to enhance the guest experience. Again, from our whole team thank you very much for staying with us and we would love to welcome you back soon. With warm regards,Kate & The TeamGuest Experience Supervisor

Majoituspaikan vastaus: Dear valued guest,Thank you very much for your fantastic feedback and for having chosen Explorar Koh Samui to be part of your journey.We thrilled that you enjoyed the hotel’s atmosphere and that our breakfast exceeded your expectations. We take great pride in offering a satisfying start to the day, and it’s wonderful to know it made your stay even more enjoyable. Again, from our whole team thank you very much for staying with us and we would love to welcome you back soon. With warmest regards,Kate & The Team Guest Experience Supervisor

Majoituspaikan vastaus: Dear Pablo,Thank you very much for sharing your incredible experience and for having chosen Explorar Koh Samui to be part of your vacation.We are delighted to hear you're still reminiscing about your incredible stay at Explorar a whole week later! Your review truly brings a smile to our faces.Breakfast is one of our passions. We offer a wide variety of fresh, delicious options to fuel your day, and we're thrilled you found it to be incredible.A warm welcome is our priority. We're so happy to hear our team's friendly service and the refreshing arrival treats – the cool jasmine towel, young coconut, and local coconut rum – made such a positive first impression.The private plunge pool room sounds like your perfect choice. We love that you found the room very lovely and the facilities excellent. Having your own private pool adds another layer of relaxation to your stay. We're glad the hotel's location was perfect for exploring Koh Samui, and that you were able to easily rent scooters directly through us. They're a fantastic way to get around the island!Again, from our whole team thank you very much for staying with us and we would love to welcome you back soon.Warmest regards,Jan & The TeamGuest Experience Manager

Majoituspaikan vastaus: Dear Zoe,Thank you for taking the time to share your amazing feedback about your recent stay at Explorar Koh Samui. We're thrilled to hear that you found your room to be clean and tidy and the view to be amazing.A clean and comfortable room is essential for a relaxing stay, and we're happy to know we met your expectations. The stunning views from our rooms are definitely a highlight of Explorar, and we're delighted you enjoyed them.Again, from our whole team thank you very much for staying with us and we would love to welcome you back soon.Warmest regards,Jan & The TeamGuest Experience Manager

Majoituspaikan vastaus: Dear Yazeed,Thank you for taking the time to share your recent experience at Explorar Koh Samui .We're delighted to hear you had a wonderful stay with us and that you found the hotel's location being ideal for relaxation. We strive to provide a peaceful atmosphere for our guests, and it sounds like you were able to unwind and enjoy your time here.That you found the swimming pool excellent and the food tasty. We take pride in offering a relaxing poolside experience and delicious dining options.The attentiveness of our staff is something we take great pride in, and we're happy to hear they were able to assist you with your late check-out request.Again, from our whole team thank you very much for staying with us and we would love to welcome you back soon.Warmest regards,Jan & The TeamGuest Experience Manager