Explorar Koh Samui - Adults Only Resort and Spa arvostelua

Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your feedback! We’re glad to hear that you enjoyed your stay overall and appreciated our beachfront location as well as nearby attractions like the sunset massage parlor.We also appreciate your comments regarding the room conditions. Seasonal humidity can sometimes affect the rooms, and we will continue to monitor this to ensure our guests’ comfort.We hope to welcome you back for another enjoyable stay in the future!Wishing you sunny days aheadKate (aka The Wizard)Guest Experience Supervisor

Majoituspaikan vastaus: Dear Valued guest,Thank you so much for your kind words! We’re truly delighted to hear that your stay with us was one of the best you’ve ever had. It means a lot to know that you enjoyed our breakfast and felt so welcomed by our team.Your appreciation encourages us to keep delivering memorable experiences to all our guests. We can't wait to welcome you back again soon!Wishing you sunny days ahead,Kate (aka The Junior Wizard)Guest Experience Supervisor

Majoituspaikan vastaus: เรียน แขกผู้มีเกียรติขอบพระคุณเป็นอย่างยิ่งสำหรับรีวิวและคำชมที่มีให้กับทีม Explorar Koh Samui นะคะเราดีใจที่ได้ทราบว่าคุณประทับใจกับบรรยากาศที่เงียบสงบและเป็นส่วนตัวของรีสอร์ท ซึ่งเหมาะกับการพักผ่อนอย่างแท้จริง และขอขอบคุณที่กล่าวถึงการบริการของทีมงาน โดยเฉพาะแผนกต้อนรับ ที่ได้ช่วยอำนวยความสะดวกเรื่องการเช็คอินและการเช่ารถให้เป็นอย่างดีคำชมของคุณเป็นกำลังใจที่มีค่าสำหรับทีมงานทุกคน และเราหวังเป็นอย่างยิ่งว่าจะได้ต้อนรับคุณกลับมาพักผ่อนกับเราอีกในโอกาสหน้าขอให้คุณพบเจอแต่วันที่ดีและสดใสเสมอKate (aka The Junior Wizard)Guest Experience Supervisor

Majoituspaikan vastaus: Dear Roman,Thank you for your kind words! We’re delighted to hear that you enjoyed our adults-only luxury atmosphere and found our service excellent. Our team takes pride in providing a peaceful holiday experience with friendly and knowledgeable staff. We look forward to welcoming you back for another relaxing stay!Wishing you sunny days ahead,Kate & The TeamGuest Experience Supervisor

Majoituspaikan vastaus: Dear valued guest,Thank you so much for your wonderful review. We’re absolutely delighted to hear that you enjoyed your stay with us so much that you booked an additional week — that truly means a lot to our team.It’s heartwarming to know that every member of our team, from reception to housekeeping, made you feel welcomed and well cared for. We're also glad you appreciated the little touches such as the welcome drink, complimentary minibar, and evening refreshments — we believe it's the small details that make a stay truly memorable.The infinity pool and beach access are guest favorites, so we're pleased you were able to enjoy both along with the beautiful views from your rooms. It's also fantastic that you took part in our complimentary activities — we always aim to offer a variety of experiences to enrich your stay.Thank you once again for your kind words and recommendation. We look forward to welcoming you back for another unforgettable stay.Warm regards,Bee & The TeamGuest Experience Supervisor

Majoituspaikan vastaus: Dear Mr. Andrew,Thank you for your kind words! We're thrilled to hear you enjoyed your time with us and found the resort to be awesome.It was a pleasure having you as our guest, and we hope to welcome you back for another memorable stay soon!Warmest regards,Bee & The TeamGuest Experience Supervisor

Majoituspaikan vastaus: Dear DBZH,Thank you for sharing your feedback. We sincerely apologize for the wait time you experienced during breakfast. We understand that timely service is important, and we regret that we did not meet your expectations in this regard.Please know that we are addressing this issue with our team to improve efficiency and ensure a smoother experience for our guests in the future. Your insights help us grow, and we truly appreciate your patience and understanding.We would love the opportunity to welcome you back and provide you with an even better stay. If your travels bring you our way again, please let us know—we would be delighted to take extra care of you.With warm regards,Bee, Guest Experience Supervisor and the team

Majoituspaikan vastaus: Dear Jingyu,Thank you so much for taking the time to share your wonderful review! We are absolutely thrilled to hear that you enjoyed your stay and found the room luxurious and comfortable. It’s great to know that the large outdoor pool added to your experience and made your visit even more relaxing.We are also so pleased to hear that our team’s friendly greetings and attentive service left a positive impression on you. Providing warm and welcoming hospitality is something we strive for every day, and your kind words truly motivate us to keep doing our best.Knowing that you were satisfied and would like to visit again means everything to us! We can’t wait to welcome you back for another stay. Whether you’re returning for more time by the pool, some well-deserved relaxation, or simply another memorable experience, we’ll be here to make it special.Thank you once again, and we look forward to seeing you soon!With warm regards,Kate & The TeamGuest Experience Supervisor

Majoituspaikan vastaus: Dear Robert,Thank you so much for sharing your experience of your stay with us! We are thrilled to hear you had a wonderful holiday with us and enjoyed the welcome drink (a fresh coconut with rum is always a hit!), the friendliness of our team, and our amazing breakfast. Your kind words mean the world to us.We appreciate your feedback about the noise in the Deluxe Sea View Rooms and apologize for any inconvenience this may have caused. Your comments are valuable, and we'll look into ways to improve the soundproofing for a more peaceful stay.It’s fantastic to know you'd still choose to stay with us again. We can't wait to welcome you back for another memorable holiday! 🌴✨With warm regards, Kate & The Team Guest Experience Supervisor

Majoituspaikan vastaus: Dear Valued guest,Thank you for sharing such a lovely review of your stay with us. We are thrilled to hear you enjoyed our service and found the hotel beautiful. It means so much to us that we could contribute to making your experience memorable.We look forward to welcoming you back for another wonderful stay!With warm regards,Kate & The Team Guest Experience Supervisor

Majoituspaikan vastaus: Dear valued guest,Thank you for your review. We are sorry to hear about your experience, and we certainly never want our guests to feel uncomfortable. It sounds like there might have been a bit of a mix-up during your stay.Our team did try to explain our room policy, which allows for a maximum occupancy of two persons per room and not three.We understand that things may have come across differently, and we sincerely apologize if our explanation felt less than welcoming. Your comfort is our top priority.Again, thank you very much for staying with us and we would love to welcome you back soon.Warmest regards,Jan & The TeamGuest Experience Manager

Majoituspaikan vastaus: Dear YANBQ,Thank you for your support and feedback! We are very glad that you are satisfied with our hotel's environment, and we look forward to serving you again in the future!Bee & The TeamGuest Experience Supervisor

Majoituspaikan vastaus: Dear Valued guest,Thank you for sharing your feedback with us and for having chosen Explorar Koh Samui to be part of your journey. We are delighted to hear that you found your stay overall pleasant and that our staff, especially our chef, made such a positive impression on you.We sincerely apologize for the issue you experienced with the bathroom. This is certainly not the standard we strive to uphold, and we appreciate your patience as we tried to address the situation. We understand that moving rooms may have seemed inconvenient, and we regret that this impacted your experience.Please rest assured that we have taken steps to investigate and resolve the issue to prevent this from happening again. Your comfort is our top priority, and we hope to have the opportunity to welcome you back for an even better experience in the future.Warmest regards, Kate & The Team Guest Experience Supervisor

Majoituspaikan vastaus: Dear Kaela,Thank you for your fantastic review and for sharing your experience at Explorar Koh Samui. We are delighted to hear that you enjoyed your stay and found the hotel to be quiet and relaxing. We're especially glad that the special touch of the cute duck made your honeymoon even more memorable!We appreciate your kind words about our service and congratulations again on your honeymoon! Again, from our whole team thank you very much for staying with us and we would love to welcome you back soon. With warm regards, Kate & The Team Guest Experience Supervisor