Top Management
The first villa was not so good, but once we spoke the property manager, they provided us with a wonderful villa which we appreciated it a lot
Käännä
Moustafa
Majoittunut 6. 2024
Muu
3.0/5
Lähetetty 18.6.2024
Fair
Clean but over rated, breakfast very poor and no service and activities, i see more resorts better than and the same prices.
Käännä
Morten
Majoittunut 7. 2024
Muu
4.0/5
Erittäin hyvä
Lähetetty 17.7.2024
Great hospitality
You certainly feel that the place needs an update on several fronts (and it has been started). This is however more than compensated by the very friendly and helpful staff and management who did their utmost to help with all and anything
Käännä
khalid
Majoittunut 8. 2023
Muu
1.0/5
Lähetetty 6.8.2023
À ne surtout pas réserver...
We were very disappointed by this hotel. The villas are lovely but unfortunately poorly maintained. We stayed there with my husband for a week which we were looking forward to relaxing in but it was a nightmare. It was impossible to get to sleep as the air conditioning was so noisy. We tried to turn on the fan but it squealed even louder. In addition, the cupboards were very dirty when we arrived, the bathroom sink was blocked and there was a room that was locked which we were unable to use even though we had booked the whole villa. We reported these problems to the manager, but they were only partially resolved, and only one day before our departure, so it was totally pointless. Furthermore, the staff are very disrespectful. On several occasions they took the liberty of entering the villa without warning, even though we had put up a "do not disturb" sign at the entrance. The day before our departure, for reasons we don't know, the house was not cleaned. And finally, we had included breakfasts in our stay, which were a sham, not to say a complete rip-off. Apart from the fact that it was very expensive (there are many places on the island that offer high quality breakfasts 4 times cheaper than here), almost empty, the few choices on offer were pork-based, which is disrespectful for Muslim, Jewish and vegan customers. In short, the island of Koh Samui offers many better quality hotels at lower prices. We invite you to fall back on those and to skip Kanda Residences Pool Villas.
Käännä
Alberto
Majoittunut 6. 2023
Muu
5.0/5
Ylivertainen
Lähetetty 22.6.2023
Amazing villas and service!
We will come back for sure, all villas have private infinity pool and we were in first line with direct access to the beach. Service is wonderful, always available by WhatsApp and very customer oriented. Special mention to Ms. Pornthip, the best manager!
Käännä
Majoituspaikan vastaus: Dear Mr. AlbertoThank you for taking the time to provide us with some feedback from your recent stay with us at Kanda Pool Villas. We are truly fortunate to have a team of staff who ensure service to our Guests is the main priority; and especially honored to have Khun Pornthip leading them. We have passed on your comments and they are appreciated.We are delighted you will consider staying at Kanda Pool Villas when next you visit Koh Samui.RegardsGeneral Manager
If anyone has booked their 4 BHK ocean villa (which is what they mostly market & draw your attention with) - you're in a BIG FIX. After checkin we were directly taken to a 3 BHK villa without our knowledge. When it seemed fishy & different from the pics seen online, we enquired and finally were told that the villa wasnt available as there was "a severe last minute damage" which needed repair. Worse case, we were not even allowed to access or see the villa due to their so-called "privacy policy". Apparently Kanda just manages villas and has no right of access to it. the beautiful 4bhk villa were seen online on different websites even after we booked it & they have only 1 or 2 of those. The 4 bhk was Definitely a scam! PLS DONT BOOK.