Summer Luxury Beach Resort & Spa arvostelua

Majoituspaikan vastaus: Dear Kamal Sabhnani,Thank you for sharing your feedback with us. We truly appreciate your insights, as they help us improve our services for future guests.We deeply regret that your experience did not meet your expectations, particularly in regards to the service at our reception. We take customer service very seriously and will certainly address this matter with our team to ensure that all interactions with guests are handled professionally and courteously.We also regret that you were disappointed with the variety of options at breakfast. Your feedback has been noted, and we will review our offerings to provide a more diverse selection in the future.Regarding the towels, we understand your concerns about the charges, and we sincerely apologize for any inconvenience this may have caused. The charges were implemented to maintain the quality of our linens, but we recognize that we could have handled this matter more transparently and with better communication. We will work on ensuring that all guests are clearly informed of our policies in advance.We are sorry to hear about the condition of the road leading to the resort. We acknowledge this is an issue, and we will look into potential improvements to make access easier and safer for our guests. As for the safety concerns regarding wildlife, we appreciate your feedback, and we will ensure our team is aware of the situation and take necessary precautions to ensure guest safety.Finally, we apologize for the location not being ideal for those attending the Full Moon Party. We will ensure that we better communicate the resort's location and accessibility to potential guests so they can make informed decisions about their stay.Once again, thank you for your valuable feedback. We hope you will consider staying with us again, and we will do our best to improve based on your suggestions.Best Regards,The Summer Luxury Beach Resort & Spa Team

Majoituspaikan vastaus: Dear Value Guest,Thank you for your wonderful review and for choosing to stay in our Grand Deluxe Suite. We are thrilled to hear that you enjoyed the beautiful suite, the well-maintained facilities, and our restaurant by the private beach. Your kind words about our cleanliness, amenities, and service mean a great deal to us.We appreciate your feedback regarding the road conditions leading to the hotel. We understand that it can be a bit challenging, especially at night, and we are actively working on improvements to make access to our resort more convenient for all our guests. In the meantime, we do recommend using a scooty or car for a smoother arrival experience.We truly value your feedback and hope to welcome you back again soon, where we will continue to strive for excellence in all aspects of your stay.Best Regards,The Summer Luxury Beach Resort & Spa Team

Majoituspaikan vastaus: Dear Mr. Blasko,Thank you so much for your wonderful review and for choosing to stay with us in our Junior Suite King. We are absolutely delighted to hear that you had such a pleasant experience during your visit.Your kind words about our spacious and beautifully decorated rooms, as well as our friendly service, truly warm our hearts. We're also pleased that you enjoyed the breakfast and found our hotel grounds, including the pool area, to be well-maintained. It’s always our goal to ensure that every guest has a memorable and enjoyable stay, and we're thrilled that we succeeded in doing so for you.We would be honored to welcome you back for another stay, and we look forward to providing you with another fantastic experience.Vielen Dank und bis bald!Best Regards,The Summer Luxury Beach Resort & Spa Team

Majoituspaikan vastaus: Dear Value Guest,Thank you so much for your wonderful review and for choosing Summer Luxury Beach Resort & Spa for your stay. We are delighted to hear that you enjoyed your time with us and that our facilities and services met your expectations.At Summer Luxury Beach Resort & Spa, we take pride in providing an exceptional experience for all our guests, and your positive feedback truly motivates our team. We are thrilled that you had such a pleasant experience and appreciate you taking the time to share your thoughts.We hope to welcome you back again soon for another relaxing and memorable stay.Best Regards,The Summer Luxury Beach Resort & Spa Team

Majoituspaikan vastaus: Gentile,Grazie per aver condiviso il tuo feedback sul tuo soggiorno presso il Summer Luxury Beach Resort & Spa. Siamo lieti di sapere che hai apprezzato il nostro hotel e riteniamo preziose le tue osservazioni sulle potenzialità della struttura.Ci dispiace profondamente per i problemi riscontrati con la piscina. La tua esperienza è importante per noi e prendiamo seriamente ogni commento per migliorare i nostri servizi. Vorremmo avere ulteriori dettagli sui problemi riscontrati per poterli indagare e risolverli immediatamente.Apprezziamo il tuo contributo e speriamo di avere l'opportunità di accoglierti nuovamente per mostrarti il miglioramento dei nostri servizi.Cordiali saluti,Summer Luxury Beach Resort & Spa

Majoituspaikan vastaus: Dear Dear Value Guest's,Thank you for choosing to stay at our Summer Luxury Beach Resort & Spa and for taking the time to share your feedback. We are pleased to hear that you found our hotel nice and enjoyed the beautiful, spacious room.We appreciate your comments regarding the shower and the bed/pillows. Your feedback is valuable to us as we continuously strive to improve our guests' comfort. Please rest assured that we will review these aspects to ensure a more pleasant experience for our future guests.It's great to know that you found our cleaning standards to be good. Maintaining a clean and comfortable environment is a top priority for us.We look forward to welcoming you back for another enjoyable stay. Please feel free to contact us directly for any preferences you may have for your next visit.Warm regards,Summer Luxury Beach Resort & Spa

Majoituspaikan vastaus: Dear Value Guest's,Thank you for your recent stay at Summer Luxury Beach Resort & Spa and for sharing your experience with us. We are delighted to hear that you enjoyed our lovely hotel, especially the big pool with plenty of sunbeds and our great restaurant, although we regret to hear about your concerns regarding the pricing compared to nearby options.We greatly appreciate your kind words about our friendly staff and their assistance with pier transfers and bike hire. It's wonderful to know that you found your room and bathroom to be spacious and clean. Regarding the air conditioning, we apologize for any discomfort caused and will look into ways to improve this.We understand your feedback about the condition of the road leading to the hotel, particularly at night. We are actively exploring ways to improve accessibility and ensure a smoother experience for our guests.Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Summer Luxury Beach Resort & Spa

Majoituspaikan vastaus: เรียนคุณธีระ,ขอบคุณมากที่ให้ความคิดเห็นเกี่ยวกับการเข้าพักที่ Summer Luxury Beach Resort & Spa ค่ะ/ครับ นี่คือความยินดีของเราที่ได้รับการชมเชยจากท่านเกี่ยวกับความสะอาดของโรงแรม กลิ่นหอม ห้องกว้างขวาง เตียงนุ่ม และระบบปรับอากาศที่ทำให้คุณรู้สึกสะดวกสบายในการพักผ่อนเรายินดีที่ได้รับข้อเสนอแนะเกี่ยวกับความคุ้มค่าของราคาที่ท่านจ่ายไปค่ะ ทีมงานขอขอบคุณอย่างสูงสุดที่ท่านให้คะแนนเป็นอย่างดีและเราหวังว่าจะได้ต้อนรับท่านเข้าพักอีกครั้งในโอกาสหน้า

Majoituspaikan vastaus: ขอบคุณมากสำหรับการรีวิวที่ดีของคุณค่ะ! เราดีใจที่คุณชื่นชมความสะดวกสบายในการเดินทางและการเข้าถึงท่าเรือเกาะพะงัน และถนนคนเดินที่ใกล้เคียง เรายินดีที่ที่พักของเราเป็นที่เงียบสงบและมีความสะดวกสบายสำหรับการพักผ่อนของคุณ ทั้งอาหารเช้าที่อร่อยและบริการจากพนักงานที่ดีของเรา หวังว่าจะได้ต้อนรับคุณกลับมาอีกครั้งในไม่ช้าค่ะ!

Majoituspaikan vastaus: Thank you for your feedback on your recent stay at Summer Luxury Beach Resort & Spa! We appreciate your kind words about our spacious rooms, friendly staff, and on-site amenities. We're glad you enjoyed your time with us and hope to welcome you back soon for another memorable experience.

Majoituspaikan vastaus: Благодарим вас за ваш отзыв. Мы искренне сожалеем, что ваше пребывание у нас не оправдало ваши ожидания. Мы принимаем ваши комментарии очень серьезно и обязательно примем меры для улучшения наших услуг и качества предоставляемых услуг. Если у вас есть какие-либо дополнительные вопросы или замечания, пожалуйста, не стесняйтесь связаться с нами напрямую. Будем рады иметь возможность рассмотреть ваше обращение и сделать все возможное, чтобы исправить ситуацию.

Majoituspaikan vastaus: Мы приносим извинения за неудовлетворительный опыт во время вашего пребывания. Ваш отзыв о работе персонала на ресепшене вызывает у нас серьезные опасения, и мы обязательно примем меры для улучшения ситуации. Наша цель - предоставить нашим гостям высококачественный сервис, и мы будем работать над тем, чтобы в будущем такие ситуации не повторялись. Если у вас есть какие-либо конкретные замечания или вопросы, пожалуйста, дайте нам знать. Мы надеемся, что вы дадите нам еще один шанс и вернетесь к нам в следующий раз.С наилучшими пожеланиями,Команда отеля Summer Luxury Beach Resort & Spa

Majoituspaikan vastaus: Thank you for your review! We're delighted to hear that you enjoyed your stay at our mid-range resort. It's great to know that you found our rooms spacious, well-kept, and clean, and that you appreciated the excellent service from our reception to the restaurant. We're glad you enjoyed the happy hour by the pool. We apologize for any inconvenience regarding the condition of the driveway from the main road to the building, and we're pleased that our reception could assist you in organizing transportation. While we may not be considered extreme luxury, we're thrilled to offer you a lovely stay. We hope to welcome you back in the future!Best Regards,The Team at Summer Luxury Beach Resort & Spa