Arima Royal Hotel

房間一般，有按摩椅，陽台有浴缸。工作人員服務非常周到，早餐、晚餐非常豐盛。

酒店太老了！住進去不是太舒服，不過提供的早晚餐都非常好。有馬温泉鎮上好的酒店太多了，他家就是位置好一點，服務水平感覺日本的服務都比中國強的多，沒什麼可評價的。

This hotel has a lot of promise but doesn't quite deliver. The location is beautiful, nestled in the hills above the attractive and calming town of Arima Onsen. The steepness of the location means that anyone with mobility issues is likely to need car transportation to the front door. The hotel itself is well-presented, with a nice modern lobby area that contains drinks machines and serves snacks; these are nice, but are nowhere near a full service. The room itself was a mixed bag. Firstly, we were hoping for an outdoor bath, having been told 'some' rooms of our type contained these, but this was unfortunately not the case. The tatami-style bedroom was lovely and comfortable, but the bathroom was horrible, giving the impression of a renovation which ran out of money halfway through. The shower room appeared not to have been changed for decades and we used it as little as possible. A few touches were also lacking in the room generally: the air conditioning was old and slow, the light fittings also looked dated and the table was cheap and plasticky. Some areas of the hotel were a little unkempt by Japanese standards and made it seem as though the central areas were designed to give a false impression, This is a shame, as the staff were lovely, and elements of the hotel were very nice. With a little bit of refurbishment, this hotel could be very nice but in its present condition, it makes for a frustrating stay.

部屋に「窓」が無いことに驚いた。個室露天風呂を大々的にうたっているのだが、かってはあっただろう景観を楽しめる窓と空間を全て潰して半露天風呂に改築しているのだ。もちろん温泉が出ているわけではない。ただの風呂である。部屋に風は通せないし朝の陽射しも届かない。夜が明けても部屋は真っ暗である。 部屋には布団が敷きっぱなしだし、椅子の一つも用意されていない。簡単なスツールさえ無い。あるのは薄い木製の座椅子と薄い座布団だけ。場違いで妙にスタイリッシュな電動マッサージ機がデンと置かれていたが、椅子がわりに使用しただけであった。 食事はいま流行りの個室型食事処で、案内の女性は丁寧な物腰で好感が持てたが、空調が暑くて早々に席を立ってしまった。期待したお寿司も鮨飯がイマイチで食べきれず、夜食用に部屋に持ち帰ったが、結局手を付けず仕舞いだった。 朝食も同じ個室であった。案内の男性のマニュアル通りの説明が聞き取りづらく、聞き返したほどだった。しかし、朝食は美味しくいただけた。味噌汁を小型鉄鍋に入れ固形燃料で温め直す必要は無いと思うが…。 はじめての有馬温泉旅行だったが、選んだホテルがイマイチだった…残念。