Vieraskäyttäjä
16. tammikuuta 2025
BEWARE WARNING ⚠️ i don't like writing negative reviews but unfortunately here comes one! We have just stayed at Purana in Villa 8 deluxe villa with infinity pool. Unfortunately, when we booked originally, it showed just villa 8 all on its own and not overlooked. Currently, there are 4 more villas being built literally on top of villa 8. We were only advised of this after we had paid, so don't fall for the same trap that we did. We were advised that the builders would be there Monday to Friday 8 - 5 and that they wouldn't make that much noise. We'll so much for our honeymoon special time. Every day at 07:45 banging and drilling started, then most days still going at 17:30, even when we phoned and complained they still carried on. To top matters off, we thought Saturday no builders, but oh no, 07:45 this morning, there were about 20 people shouting literally right outside our room. We couldn't even relax outside or in the pool as we where over looked by builders all day. This works looks like it will not be finished until June / July 2025 at the earliest take that estimate from a builder. So for your £255 a night, i would look to stay elsewhere if you can. I can't fault the staff or the food as both were absolutely excellent, and the attention to other details was brilliant. Just feel.let down and deflated, as when you book something for this amount of money you expect better. We were offered a lesser room with no exchange for money, but as I advised the staff there are 2 other villas with infinity pools, we will have one of them, but that wasn't an option. No real apology or other option from staff!
Käännä