Mali Resort Sunrise Beach Koh Lipe

I want to make it clear that I’ve stayed at countless hotels and very rarely leave negative reviews. However, this hotel undeniably has serious issues. The facilities are old and worn out, and despite cleaning, the rooms still feel unclean. The shower handles are rusty, and the showerhead emits a bad odor when the water is turned on—all signs of deep-set grime that hasn’t been properly addressed. But more importantly, it’s the attitude and service mindset of the hotel staff that truly determine the overall rating, and in this case, they were deeply disappointing. I understand that being on an island means having to deal with mosquitoes and less-than-ideal conditions. But what truly ruined our stay was the behavior of the staff. 1) At breakfast, the servers misunderstood our orders but instead of apologizing, they became defensive and even aggressive with us. They gave nasty looks, insisted we ordered items we clearly didn’t, and ignored guests entering with a polite “good morning,” instead remaining glued to their phones. Only when we showed visible displeasure did their behavior suddenly shift. 2) Our boat was scheduled for 3 PM, but since checkout was at 11 AM, we asked the front desk if we could change to the 1 PM boat. The front desk woman, who spoke fluent English, told us it was possible and sent us to the pier. However, upon arrival, we were told we had to buy new tickets and that it was a completely different boat—something that wasn’t explained at all while we were still at the hotel. When we said we wanted to go back to the hotel, the middleman (who either genuinely couldn’t speak English or was pretending not to) simply said that the front desk woman recommended we stay at the pier, and that he had to go back to receive new guests and couldn’t assist us any further. 3) At exactly 11 AM, a staff member suddenly appeared outside our room, gesturing for us to leave and pretending to help with our luggage. But after taking just one bag, he disappeared and never came back. When we dragged the rest of our luggage to the lobby ourselves, we found him idly scrolling on his phone. The entire staff only pretends to be working, lacks any genuine sense of service, and only becomes courteous when tipped. This experience has left me with a negative impression of Thai hospitality, and I have no desire to ever return to this hotel again.

Nice convenient location , good food friendly staff- Rooms are very unique

Классный отель. Останавливались на 1 ночь. Брали виллу на пляже. Большой номер. Завтраки по меню - вкусные и сытные. Есть бассейн, тёплый и чистый. Отличный отель!