Design Hotel Levi

Hôtel incroyable Excellent hôtel, superbe sauna dans la chambre, chambre tres design , tres chaleureuse, excellent petit déjeuner et spa

We stayed at the Design Hotel Levi for New Year 2024/5. We chose the hotel after extensive research and on the basis that it was the 'best' hotel in Levi. We definitely enjoyed our stay in Levi but the hotel is not 5 star when compared to other hotels around the world that we've stayed in. Firstly, the good bits... It's fairly new and modern, and it's in a great location that's only a few mins walk to the centre of town, front ski slopes and bus to the South Slopes. The Kerkale restaurant was lovely - high quality food and great staff. Onto the negative points... Rooms are very small, very little hanging or storage for clothes. Nowhere to dry clothes, which can be tricky in winter. Very much style over substance as the bathroom was effectively a glass box in the corner of the room - inside was wet room and very impractical. The room we had was supposed to be a family room as our 11 year old daughter was with us and the 3rd bed was just a hard sofa with a very thin topper - it was very uncomfortable and unsuitable for a child of any age. Service at reception was poor. When we first arrived there was confusion about the half board we'd paid for and told to come back later after they had checked it. When we returned the confirmed that they had booked us in for dinner every night at 6pm and that the meal was in the Akhu restaurant, which we were not expecting and very unhappy about - we asked for a later time and a move Kerkale, but told it was fully booked. As it was New Years Eve we had no choice but to go - it turned out that we were in the fine dining restaurant (Kerkale) but it was not full at all - it was half empty at 8.30. So, clearly the reception staff had no clue as to what was happening! Akhu restaurant serves the other hotel in the complex (Levi Spa) and we walked through it to get to Kerkale. It looked similar to a works canteen and felt soulless and grubby. If you're planning on staying, I'd recommend checking where you will eat. Service in general was poor and not what you expect for a 5* hotel - small things like only 2 small bottles of water in the room on the first day (even though there was 3 of us) and never replaced. The Classic Pizza restaurant attached to the hotel could not be booked and when we went one evening around 6.30/7pm we were told it was full and we couldn't even wait for a table as they were too busy with takeaway orders in the kitchen. So, whilst the hotel claims it's a restaurant for guests, we were told we couldn't use it. Levi and the surrounding area is amazing, but this hotel is disappointing and average at best. You can't make up for poor service and average facilities with modern design and artwork!!

I loved this hotel. We stayed as a large family over 3 rooms. All the rooms were warm and comfortable with plenty of storage and room. We even had a sauna in the largest family room. We had the premium breakfast which was delicious. The kids loved having salmon and macaroons for breakfast. Evenings were spent in the bar by the pizzeria that had cosy chairs and tables perfect for family games. The pizzas were good too. Also attached was a swimming pool with outside jacuzzi. You could even print luggage labels and boarding passes before you left. Hotel staff were super friendly and helpful. Loved Levi too. Was an amazing holiday.