Crowne Plaza Kitchener-Waterloo

The room was clean but quite outdated, with a musty odor, reminiscent of damp towels. The bed and pillows were comfortable, which was a plus. However, there were no toothbrushes, toothpaste, or slippers provided. The coffee machine in the room had water pooled in the tray, likely from the previous guest's usage and it appeared never have been cleaned. Additionally , there was no hot water kettle or bottled water provided in the room which was disappointing.  The lobby, corridors, and other public areas had a strong smell of bleach, which was overwhelming. The buffet breakfast was a highlight. For CAD$20, it offered a wide selection, and the quality was excellent, making it a great value. Service was a bit of a mixed bag. Restaurant staff, especially Erica, was fantastic—attentive, polite, and thoughtful. She checked in with every guest to ensure they were satisfied with their meal. Unfortunately, some of the male staff seemed to be less eager to serve non-Caucasian guests, which was disappointing and made the experience feel less welcoming. I also want to give a special mention to Chitra at reception. I arrived early, and she went out of her way to accommodate me, even managing to arrange an early check-in. She also informed me about the late check-out benefit available to IHG members, which the other male receptionist had not explained when he simply rejected my request. Overall, the hotel is somewhat pricey, but the breakfast and service (especially from Erica and Chitra) made up for some of the other shortcomings.

The hotel offers a generally pleasant stay, but there were a few issues during my visit. The building was very cold on all floors, likely due to a malfunctioning central heater. I also noticed visible signs of wear and tear, particularly water hardness corrosion on the showerhead. Although I requested some utensils for personal use, they were never provided. Additionally, there was no complimentary water or toiletries (toothbrush/paste) available. On a positive note, the food at the restaurant was exceptional—delicious and full of flavor!

酒店位置不錯，🈶bus，電車，附近有超市，一元店，值得推薦很多小商品。 房間空調太吵，室內安裝的。房間隔音不是很好。走道有一種奇怪味道。

酒店該有的樣子。衞生上還算行吧，起碼看起來床單是新的。衞生間小，洗臉枱非常緊湊，放不下東西。房間是陽台門，但實際沒陽台那種，門打不開的，可以理解為了安全。Kitchener 本來就是很小的小鎮，King St.是主街，這個酒店就在這條主街的南端的一個十一路口，靠着一個有軌電車車站。吃的嘛，這個小鎮可能披薩，漢堡水平比較好，反正吃了一家評分4.3的越南米粉，後悔，估計選擇少所以評分高。

地理位置好，服務到位。地理位置好，服務到位。地理位置好，服務到位。地理位置好，服務到位。地理位置好，服務到位。地理位置好，服務到位。地理位置好，服務到位。

滿意的旅行