Vieraskäyttäjä
3. helmikuuta 2025
We booked here through Late Rooms. Unfortunately they had finished trading before our stay. When I checked to see if we were booked in, the staff member said he did not have anyway of telling me if I was until the day before we were due to stay. I rang back on the day before our stay and the reception I got because I was enquiring about a booking through Late Rooms was appalling. A chap said I was not booked in as I had booked with a company that no longer was in business. He was a bit off hand with telling this and when I said that they could have told me this the last time I called, he said I was being arsey and put the phone down on me. So I could neither cancel or get conformation about my booking until the day before I was due to stay, so one chap said. The other being the rude one not me. I have read a few bad reviews about this place, and the staff there confirmed this. I did call back again and ask to speak the the guy who put the phone down on me, and was told I couldn't. They also refused to give me his name. If staying in Kirkby Lonsdale stay clear and go to The Royal that is superb (but was fully booked) or Plato's who in the past have been very very helpful with any stay we have had there. This won't be my only review of this place either. We ended up staying at The Plough, 4 miles away, and we were glad we did. It will be interesting to see if the Manager makes a comment after this review. Or if he gets in touch with me.
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