Gilson Hotel

Stayed in a double room for two days. No water bottle and no shampoo ,no toothpaste, no telephone /intercom were provided. Good clean room. Shower tap was broken, cannot adjust the temperature and cannot turn it off, very inconvenient. Because of this, hotel shifted me to another room, bigger room with Shampoo and Telephone Included!! Haha! Two TVs in new room but no remote control provided.

None of the amenities advertised on the website are true, no bars or breakfast available only a bar separately at the front of the hotel. The website needs to be changed

Staff were always friendly and helpful. Location is great close to the station. Decor is basic and dated but the bath was good with hot water. Would stay again if in town.

Friendly staff, good location and plenty of places to eat near the hotel

The bed was really uncomfortable and the prices are way to expensive and the bed had some weird black marks on the sheets and they wanted 100 pound deposit I think it should of been 40 pound a night considering it’s only one person going i hope u can see this and changed u high prices

Simply the worst place I have ever stayed!! Website information is very misleading! Booked over the phone for three nights - twin room - for myself and elderly (89) friend. Explained our specific needs which I was assured could be met. On arrival discovered: Breakfast not included No phone in room TV not working Wi-Fi access tricky and then very slow Minimal provision of kettle/tea/coffee No complimentary toiletries The accessible shower I specifically requested was not easily accessed, shower tray was not non slip, no hand rails ( my 89 year old friend unable therefor to use shower) not particularly clean. Flush handle on toilet not easy to use - very temperamental Beds very uncomfortable, no mattress protectors - bottom sheet on very slippery mattress. Difficult to sleep on Minimal very shabby furniture - no easy chair of any kind for us to sit and relax I would NEVER use this hotel again and would never advise anyone else too. Total waste of money and such a disappointment.