Premier Inn Hull City Centre

So I am sat in a premiere inn, big standard right? I always use prem inn when travelling on business. You know what you get. Clean, standard, comfortable. Vanilla. Usually tended by unenthusiastic staff, probably not paid enough. However, the greeting and friendliness I have experienced here have been exceptional. And the food is probably the best prem inn food I've had.

This tower-style hotel stands out a little in the Hull Docks landscape at the moment, but I'm sure will fit in when other buildings appear. One of the two lifts from the lobby to the reception area wasn't working which made for long trips up and down the hotel with the number of guests, but the brilliant guy on the main desk suggested another lift further into the hotel that saved the day. The walls are thin and some of the other guests chose not to be quiet during my stay. Combined with an old-fashioned air conditioner that would start up noisily at random through the night - I got perhaps a couple of hours' sleep. My fault perhaps - I should have sprung for a higher priced room. The beds in most of the Premiere Inns are uniformly good - though the pillows here were too thin on their own, or too thick when doubled up. To be honest - after 4 hours of no sleep (I could hear not just the tv of the woman next door - but also her loud snoring!), I'd had a sense-of-humour failure and had begun to question my life choices. Breakfast was acceptable. It felt expensive for the quality - but to be honest you'd pay the same pretty much anywhere. I got what I paid for - a basic, clean stay in an affordable, safe hotel near to where I needed to be the next day. I didn't expect a great view from my window - and didn't get one - but I just wish I'd been able to sleep!

Whilst the bed was extremely comfortable the rest of the hotel was a pretty poor experience. The decor is shabby (sealant coming away from sanitary areas in the bathroom), chipped desks and cupboards. A very tired bathroom with bath that is stained from years of use and a tap in the sink that never got more than lukewarm. The toilet paper dispenser is likesomething in a public convenience Heating was broken in the room (would not turn on) The hotel is 12 floors with reception on the 7th and has 2 lifts - one which was out of order meaning very long waits as the hotel was busy. I used the stairs eventually but that was an experience in itself - felt like the stairs from a tower block in the Bronx

The hotel was so difficult to get to because the main road leading to the hotel was closed off and nothing was updated on Google maps. Once we checked in there was only one lift available and it took ages to get to reception just to check in to get our key. The hotel parking is £7 for 24 hours and big cars are difficult to park there. The staff were absolutely amazing from check in to check out. The breakfast staff were first hand so professional and their customer service was excellent. The only let down for this hotel was the room itself. The hotel room is very outdated and all the furnishings were old. We stayed recently in Cardiff in premier inn and this hotel compares nothing to that hotel but they are the same company. The room looks old and there are no plugs near the bed to charge your phone overnight. The shower and bath is old and was not enjoyable. We stayed at this hotel for comfort and convenience unfortunately we got the convenience but not the comfort such a shame. The staff truly are amazing at this hotel from start to finish.

A bit late, but we stayed at the hotel on New year's eve 2024. The hotel really offers good value,their business model works so well for good sized clean rooms at a cheap price . Breakfast is perfectly ok for what you need. We enjoy old town Hull and normally you can walk out of the hotel and across a foot bridge straight in ,but it's out of action for the moment,so taxi is recommended. Left a review simply for the staff who were happy and professional on New year's eve. Well done 👏

Premier inns are generic AF. We all know this. No character but cheap as chips. Hull tower street premiere inn, is no exception. However, have never been so impressed by staff. They are beyond lovely. The welcome receptionist was doing the job of 3 team members and still had a genuine smile on her face. The breakfast crew, the cleaners. All incredibly lovely northerners who will entertain you with banter and welcome you with open arms. Thanks for all your assistance with my dress when I couldn't fasten the clip. Thank you for calling me a taxi when I late. Thank you for making me smile when I was half asleep at breakfast and couldn't figure out how things worked. Thank you for calling the lift when I may of had too many alcohol pops at the end of the night. What you do staff really is what makes this place what it is. Premier inn does not deserve any of you. And I wish you all better in 2025!