Premier Inn Newton Abbot

Grumpy restaurant staff, very poor breakfast selection. Mould round bedroom window, grout in bathroom and bottom of shower curtain. Only had 1 towel to share between the 2 of us! The extractor fan in bathroom was covered in thick layer of dust. the 2nd room on our booking was worse, broken ceiling tiles and hairs in bath.

Why is this hotel still open? On booking i said my partner was disabled and has difficulty in walking to far. I know there is a lift having stayed there before. We ended up half way down a corridor. The hotel manager said "You should have booked a disabled room then." Breakfast on the Friday was awful. We found dirty sticky carpets. We were asked what we would like and we ordered 2 full breakfast with 2x fried eggs and the other with 2x pouched eggs. They both came with pouched eggs. The beans were cold, cold hash browns, cold shrivelled over cooked bacon. This was reported to the manager who said "We are waiting for the refurbishment". I went to use the toilet in the Beefeater restaurant and there were no lights also my horror there was no seat on the toilet and excrement everywhere. The next toilet wasn't any better with excrement piled above the water line. I asked the manager if the toilets are supposed to be out of order as there was no sign to state it. The manager said "the staff have probably forgotten to turn the lights on". I asked the manager if they cared to take a walk across with me and look at the state of the toilets. They said they will get it sorted. Checking on the Friday still no signs had been put up and nothing had been done. Our room. I reported the 3x shower gels were empty and it didn't look very clean. Finger prints over the doors and tv screen, dirt on skirting boards and dirt/mold around the shower screen 1 light shade hanging off the light fitting by the toilet and only half a toilet roll. The manager said they would get house cleaning in layer that day. No cleaning was done. 1x shower gel was filled and 1x toilet roll left. When we have stayed at this hotel before I was brilliant service. No I want to know with this level of customer service why is it still open? Our experience this time has been horrific.

Filthy and run down. The worst premier inn i have ever stayed in. Filthy rooms not cleaned between guests (see photos of how mine was presented) Carpet didn't fit the room leaving tread and grimey underlay exposed. Rusy bathroom. Thick dust on tables. Mould around skirting and window. Absolutely disgusting place. No breakfast as workers didn't come in due to the big bosses being in according to their own staff (what a thing to tell your guests?) This place needs closing down and a full refurb / change of management as there are zero standards.