Ultiqa Shearwater Resort

Unfortunately this is not a very good “hotel” We paid $350 per night for 8 nights. The staff are unhelpful and condescending. You have you check yourself in and upload your own documents on your phone (ID and credit card). The rooms are not very clean. Lots of mould and stains and general dust and dirt. The room IS NOT serviced. So no cleaning no matter how long you stay. If you ask for another bath towel you are made to feel bad. I had to ask for dishwashing liquid. I was told they can give me 2 sachets and after that I have to buy my own. No one ever bought me any. When I rang again the lady said just come and get them next time you leave the hotel. There is only 1 person on reception and they do the house keeping too. So when we arrived he had been called to a room. We had to wait downstairs til he had finished his job till we could check in. If you ring the front office 9 times out of 10 no one answers because no one it at the deck. Offices hours are 10am to 4pm. If you have any problem outside of these hours, too bad. The pool is very dirty. Lots of bugs and toilet paper floating in it. Beach towels are $10 each to use. Our room was located next to a rubbish Bing shoot and recycling bin. We complained for 8 days straight that we were getting continuously woken by the noice from the bins. There responce was “we cannot control when people throw their rubbish awake” I was shocked at their responce. On the last day we were offered to move rooms (after 7 days of complaints. We can move if WE pay a $150 cleaning fee! Oh and I forgot to mention there are glass tiles in the lounge area the lead to the next rooms balcony. So we can see them on their balcony and the can look into our lounge room! Same goes for the other side. We could look into their lounge room and the could look into our balcony.

From the moment we arrived we were made very welcome the receptionist was very kind. Our room was on the fourth floor and had amazing views, our room was very clean, although furnishings etc were a little dated but we were quite comfortable. It’s in a very good location just across from the patrolled beach, lots of cafes etc for meals. This is not our first stay here and won’t be our last was disappointed Doms has closed it was wonderful

No room service during our 3 night stay is the only negative