Hyatt Place Philadelphia/ King of Prussia

This hotel offers great prices for fairly large rooms. The hotel is centrally located in King of Prussia. The KoP Mall is very close by - just a $6-7 uber trip away.

Definitely different than my stays from prior years. Hotel is worn and needs a refresh, especially rooms. Breakfast was free but average to below average. No onsite restaurant. Pool was small and not so clean. I am disappointed because Hyatt is normally my hotel chain of choice.

Pathetic staffs named Aleer and Alesha who does nothing to help the guests and don't even care. The hotel doesn't offer early check-in so I booked from Friday night so technically I am paying until 12PM the next day (Saturday) but when I showed up around 8.30AM on Saturday, some pathetic staff in night shift updated as no-show even though I am paying till the next day noon technically. I did mentioned "LATE ARRIVAL" at the time of booking (which is clearly showing up in the email confirmation) so what makes them to decide that I am a no-show? The staff named Alesha mentioned I am already checked out around midnight and they will be charging me. Even though I told them that's fine but I need a room for today, they intentionally delayed and didn't even try to get a room ready for me till 12PM. When I followed up after 2 hours or so, this so called Manager named Aleer was so rude and lethargically responded stating "you should have called and I don't care how long you were waiting now". So they stole my money by charging for Friday night but on what basis someone "decides" that I am a no-show by mid-night even though I am paying till 12PM the next day? The email confirmation after room booking didn't show anything about I am supposed to check-in on or before midnight so they just make up rules to steal money from guests. It only says about "Cancellation" on or before 11:59PM the previous day if not I will be charged for the night which is fair. But so far I have booked like this multiple times in other hotels and without even calling them they still hold a room for me until the next day till noon. These are the reasons making me not to continue with Hyatt anymore just like I discontinued using Hilton hotels couple years ago.